Maybe cause of your location. I have never had anything but excellent support from GoDaddy. I have had them for years and have a dozen domains registered with them.
A company up in your neck of the woods, (webnames.ca)
which I recently discovered, has over 600 domain extensions to choose from. Goood support there and you can reserve names with upcoming extensions.
http://webnames.ca (also, I am licensed reseller, and have the ability to register domains with ICANN, if you wanna go that route).
Hey White, also let me know if you need a cPanel. I've got room on my server to run your site. I will gift you your hosting my brother if ya need it. "That's how we roll..."