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661  Economy / Exchanges / Re: Be careful! E-Coin may be turning to a scam on: May 16, 2016, 11:10:18 AM


Are you guys going to make the loading card instant again OR NOT?

it is and always was instant. If the load does not take place instantly, there is an issue - please, address it to support (avoiding sending multiple e-mails on the same issue, as it only causes delays).

As said, there is currently quite an inflow of support tickets, so, response times may be longer than normal
662  Economy / Exchanges / Re: Be careful! E-Coin may be turning to a scam on: May 16, 2016, 11:08:21 AM
My card is cancelled with 310$ .. withount any notification..

now im trying to get back my btc and send it to Xapo.

if a card is blocked, it's blocked by the issuing bank, not by E-Coin. In most cases there is a good reason for that, although sometimes there could be a misunderstanding on the bank's part.

You need to contact support@e-coin.io so that we address the issue to the bank
663  Economy / Exchanges / Re: Be careful! E-Coin may be turning to a scam on: May 16, 2016, 11:06:43 AM
I couldn't agree more on this one honestly . I'm not using them as I used to be since I don't have any projects at the moment but I do have funds there and I had an issue with Pending deposit etc ... but I do see a lot of complaints .
But well , I personally think that giving heads up to the Bitcoin community sometimes is like speaking to a wall since they won't give a shit and they will only cry after getting screwed (Mt.gox and other exchanges getting hacked is the best example for this).

we are aware of the issues with pending deposits and working on them.
It has nothing to do with anything you mention, purely technical things whilst we are developing the platform.
no reason for worries or assumptions
664  Economy / Exchanges / Re: Be careful! E-Coin may be turning to a scam on: May 16, 2016, 11:03:48 AM
It's just my impression and it's up to you to decide. For me, it started looking similar to past scams. WITHDRAWAL DELAY!

1. They've imposed a 3-day waiting period for withdrawal without any notice or warning. It eventually became 3-workday. It may become indefinite. You won't find any notice or warning about it on the website, even now. This kind of changes must be notified to users. But they keep it silent untill someone writes a support ticket.

2. Stopped answering support tickets. They may have been receiving too many tickets or just decided to ignore.


PS: E-coin workers don't need to send angry pm to me. Solve your problems and notify your users. Place warning on your website. It's very easy to place a html tag <p>Notice: 3-day waiting period</p> if you don't know how to add a html tag Smiley.




Guys, why spread the panic for no good reason?

1. This change has been communicated in several e-mails sent to ALL users. Are you receiving/reading those?

2. We are currently experiencing a large inflow of support tickets, and response times are longer than usual. Again, this has been communicated and explained in an e-mail to users, and there is no reason to worry
665  Economy / Exchanges / Re: Bitcoin debit card on: May 13, 2016, 09:34:16 AM
we have deployed a major upgrade to the platform (yesterday) which should reduce the number of technical issues.

Please, keep us posted on whether you see improvements or still have issues. It may take some time to address all the currently pending ones
666  Economy / Exchanges / Re: Bitcoin debit card on: May 11, 2016, 09:04:21 AM
does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right?
Yeah it is pretty much a card that you can top up, so a top up card. A debit card uses one of your bank accounts so you don't really have to top it up as you can just tell your employer to put your salary straight into that card.

you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story

I'm also having problems right now.  I made a deposit to my e-coin account.  Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit.  Are there still problems with this service?  Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.

how long did you not have the reply from support for? Is it 3 messages over the course of 5 minutes, or have you actually had to wait long?

It's been literally 4.5 hours since the deposit and over 2 hours since the first request for help.

ok, thanks.
We are currently experiencing quite an inflow of support requests, so, waiting times may be a bit longer than usual. However, response time is well below industry average of 6-7 hours.
can you send your e-mail here or in PM so that I make sure your issue is addressed?
667  Economy / Exchanges / Re: Bitcoin debit card on: May 11, 2016, 08:55:49 AM
does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right?
Yeah it is pretty much a card that you can top up, so a top up card. A debit card uses one of your bank accounts so you don't really have to top it up as you can just tell your employer to put your salary straight into that card.

you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story

I'm also having problems right now.  I made a deposit to my e-coin account.  Got the 6 confirmations hours of ago, and sent in 3 messages to get support from their support on what happened to the deposit.  Are there still problems with this service?  Luckily I only sent enough to get their card, but it's weird to hear nothing back and see nothing not even 'pending' on my account.

how long did you not have the reply from support for? Is it 3 messages over the course of 5 minutes, or have you actually had to wait long?
668  Economy / Exchanges / Re: Bitcoin debit card on: May 10, 2016, 12:04:41 PM
does it even work?
I guess we will have to wait for someone to try it out. Just to be clear, this is the same as buying a prepaid card right?
Yeah it is pretty much a card that you can top up, so a top up card. A debit card uses one of your bank accounts so you don't really have to top it up as you can just tell your employer to put your salary straight into that card.

you still do have to top up any debit card - whether it is done by yourself or your employer. Technically speaking, nothing stops you from telling your employer to transfer your salary to a Wirex/E-Coin card. Your employer may not want or be able to do so for whatever reason (bank in another country, etc), but that's a different story
669  Local / Бизнес / Re: Биткоин дебит карта on: May 10, 2016, 11:58:51 AM


Отдельными вопросами:

почему отменили загрузку на мою карту и вернули на баланс биткоины?

как вычисляется комиссия при отправки биткоинов на другой адрес?

то, что вы нашли еще несколько отрицательных отзывов, вполне естественно. Никто не пишет о том, как я сегодня круто загрузил карту, максимум один из ста. В день проходит порядка 300-1000 загрузок, 98-99% из которых успешны и моментальны. А об отрицательном опыте, который неизбежно у кого-то будет, напишет почти каждый. Причем в большинстве случаев речь идет об очень небольших суммах (мягко говоря). Чем меньше цена вопроса, тем больше криков (хотя это конечно просто субъективное наблюдение Smiley )

по вашим вопросам:
- загрузка не прошла, и биткойны с вашего баланса не списывались, они просто ошибочно не отображались, и исправление ошибки состояло в том, чтобы вы их просто снова увидели в кошельке
- это комиссия блокчейн (вознаграждение майнеров за валидацию транзакций), не наша. Она выставляется по минимуму, но не настолько минимальной, чтобы ваша транзакция висела в ожидании 6 подтверждений от блокчейн вечно
670  Economy / Exchanges / Re: Bitcoin debit card on: May 09, 2016, 10:35:49 PM
Why can I not withdraw my bitcoins? I think e-coin is turning slowly into a scam

come on, man, why even use the word? A technical issue, although always an unpleasant experience, has nothing to do with "scam". Even if, in imaginary world that was the case, would it really be worth the $12 you mention above, seriously? Smiley

Have you contacted support and has your issue been sorted yet? If not, please, PM - will ask support to have a close look at

Sent a email and no reply, maybe you can look at it

Transfer failed, please contact support for details, RefId: 9c2ba2ed2c6c427bb24aa3e706d9f6f7


need your registered e-mail to address the issue with support.
if you have not received a reply yet, really sorry - it has been very busy in the last several days; we are struggling to cope and are interviewing new candidates for support team as we speak, but it takes some time to get people up to speed
671  Economy / Exchanges / Re: Bitcoin debit card on: May 09, 2016, 09:55:16 PM
Why can I not withdraw my bitcoins? I think e-coin is turning slowly into a scam

come on, man, why even use the word? A technical issue, although always an unpleasant experience, has nothing to do with "scam". Even if, in imaginary world that was the case, would it really be worth the $12 you mention above, seriously? Smiley

Have you contacted support and has your issue been sorted yet? If not, please, PM - will ask support to have a close look at
672  Economy / Exchanges / Re: Bitcoin debit card on: May 09, 2016, 09:49:45 PM
Loaded my card 2-3 hours ago and its still pending & not on the card!!

If the card hasn't been loaded for more than a few seconds, it is not normal - feel free to contact support straight away.
Have you done so yet?
673  Local / Бизнес / Re: Биткоин дебит карта on: May 09, 2016, 09:43:46 PM
Справедливости ради напишу, что удалось вывести все биткоины с e-coin кошелька на кошелек другого сервиса.
С 20-й попытки: нажимаем "confirm" и долго ждем. Потом либо ошибка "Timeout by sending message CreateTransactionMsg to ", снова жмем "confirm" и так до усрачки. Пока не появится зеленое сообщение что успешно. Заходим в почту и подтверждаем перевод, кликая по ссылке что в письме.

В итоге, что лично Я имею:

1) Потеряна уйма времени
2) Потеряно здоровье (нервы не восстанавливаются)
3) Потрачены зря деньги на карту и экспрессовую доставку
4) Потрачены биткоины (комиссионные сборы)

5) Сайт (web-версия) не функционирует как надо:

- сайт слишком громоздкий, тянет за собой кучу скриптов
- сайт неустойчиво работает на любых операциях: вход в аккаунт (капча иногда не отображается, подтверждения некорректно отображаются при зачислении, вывод на биткоин работает с 10-го раза, на карту деньги не ложатся)

И не надо писать про wirex здесь, мобильные приложения мне не интересны по ряду причин. Только e-coin.io

6) Из положительного: приобретенный отрицательный опыт: С сервисом e-coin.io лучше не связываться!!!

Сервис payeer.com лишен этих всех недостатков, хотя довольно тоже имеет серое происхождение.

Лично я не намерян повторять всё садо-мазо что здесь писал ещё раз.
Удачи!

спасибо за подробное описание ситуации. Об обозначенных проблемах мы в курсе и работаем над устранением.

Тем не менее, наверно не стоит делать такие далеко идущие выводы на одной частной ситуации. Сотни и тысячи загрузок карт проходят моментально. Проблемы, которые вы описали, случаются примерно в 1% случаев, максимум 2%, и, как упомянулось, мы работаем над этим.

По поводу тяжести сайта, скриптов и пр. - полным ходом идет работа по запуску обновленного сайта wirexapp.com, поэтому косметическими моментами e-coin.io сейчас почти не занимаемся, только бэкендом по необходимости.

И по поводу "тоже серого происхождения" - не очень понятно "тоже". Wirex Limited - официально зарегистрированная в Англии компания с офисом в Лондоне, все детали на сайте, все проверяется через открытые источники (официальный правительственный ресурс в Великобритании - Companies House). В чем "серость"?
674  Local / Бизнес / Re: Биткоин дебит карта on: May 07, 2016, 06:03:32 PM
Средства на карту до сих пор не поступили. Заявка в Pending.
Плохо, ОЧЕНЬ плохо !!!
Я огорчён.

У того же Payeer зачисление на их карту моментально! Где преимущества e-coin по сравнению с тем же Payeer?

Сколько времени ждать зачисления на карту?

средства поступают на карту моментально.
Если нет (что бывает примерно в 0.5-1% случаев - проблема есть, мы в курсе, работаем над решением), сразу пишите в саппорт, будем разбираться
675  Local / Бизнес / Re: Биткоин дебит карта on: May 07, 2016, 06:00:49 PM
Пересылка биткоинов на другие адреса(внешние) так же не работает.
Тот же тупняк около минуты с Wait и та же ошибка: "Timeout by sending message CreateTransactionMsg to ".
При этом адрес получателя не отображается, а количество биткоинов для пересылки = 0.

В итоге просто загнал свои биткоины непонятно куда и потратился на карту с быстрой доставкой.
Потеряно 130$

почему потеряно? что потеряно?

есть временное ограничение на трансферы: биткойны, купленные через сервис, можно вывести не ранее, чем через 3 дня.
Любые другие выводить можно, единственное, не более половины доступного баланса. Это тоже временное ограничение
676  Local / Бизнес / Re: Биткоин дебит карта on: May 07, 2016, 05:58:56 PM
Не работает пополнение карты (Load Card). Повисает в wait и через минуту где-то пишит ошибку красным наверху: "Timeout by sending message CreateTransactionMsg to "

Первый блин комом. Не ожидал такого! Без пополнения карты ваш кошелек e-coin бесполезен.

Почему пополнение карты не работает?

А также перед этим замечена неточность: после отправки биткоинов на свежесгенерированный адрес, прошло 3 подтверждения в blockexplorer, а e-coin по-прежнему даёт 0 подтверждений из 3-х !!! Лишь только перезаход в аккаунт с чисткой cookies помогло, всё встало как надо.

Я разочарован. Техподдержка, дайте вразумительные ответы по поводу ситуации!!!

такие проблемы бывают, мы работаем над решением.

что касается подтверждений, это функция браузера - простое нажатие ctrl+f5 решает вопрос
677  Local / Бизнес / Re: Биткоин дебит карта on: May 07, 2016, 05:57:22 PM
Карта пришла. Довольно быстро. Спасибо!

Не совсем понятно на счёт Monthly SMS notification fee (not optional): если мне не нужен ежемесячный смс-отчет, то можно ли его отключить чтобы не снимал деньги?

С активацией вначале не разобрался: тут в начале темы приводится инструкция как активировать и на бумажке указан номер по которому звонить. Так как с английским языком, особенно разговорным я не дружу, деньги на телефоне были потрачены впустую, так как говорят очень тихо и быстро и очень много манипуляций требуют: нажми то, нажми это......

Позже узнал, что можно активировать в личном кабинете. Там же и пин-код отослать на почту. Это лучше, чем тратить 100 рублей/в минуту за звонок в UK.

Ну а так в целом впечатления пока хорошие, главное чтобы пополнения были без проблем: отсутствие глюков и задержек.

Через сколько времени с момента пополнения карты деньги оседают на ней фактически?

к сожалению, этот ежемесячный платеж банк взимает в любом случае. смс-нотификации отменить, в принципе, можно, но платеж никуда не денется, мы тут бессильны.

По поводу активации, видимо вы получили небрэндированную карту - был момент, когда закончился сток, и банк стал слать карты в нейтральном дизайне, с нейтральным же письмом, где нет инструкций по активации через сайт.

Карта пополняется мгновенно - сразу же получаете смс и пуш-уведомление в приложении
678  Economy / Exchanges / Re: Bitcoin debit card on: May 07, 2016, 05:52:56 PM
My account not working.

I try load card : there was long wait status (about 1 minute) and was error: "Timeout by sending message CreateTransactionMsg to"  at read fiels above account details.

And also I tryed send bitcoin to another(external address, another service): there was long wait and this error at last: "Timeout by sending message CreateTransactionMsg to".

Why I can not use my e-coin.io wallet now? What happen? For receive bitxoin wallet works, but for withdraw - not working!

please, write to support@e-coin.io from your registered email and we will look into it unless already done
679  Economy / Exchanges / Re: Bitcoin debit card on: May 07, 2016, 05:52:04 PM
Hi, I have an account with e-coin and I know you can add it to your PP and withdraw funds for a selected number of countries, but when I tried to add a card and verify my paypal it was rejected, is there a restriction for other countries to verify paypal except US?

yes, PP have some limitations - please, write to support@e-coin.io and we will try to help
680  Economy / Exchanges / Re: Bitcoin debit card on: May 07, 2016, 05:51:12 PM
This isnt good at all. We all know bitcoin is very volatile.
What if the price of bitcoin drops drasticlly after 3 days of purchase.
Will you compensate your customers.



Seems like that they are just trying to force us to use their debit card. This kind of actions are very despicable.



let's be a bit more constructive here ) Correct me if I'm wrong, but here are the basic options:
- if you bought them thinking the price is going to fall (which seems to be the concern in your message), why did you buy them?
- regardless of the previous question, you think the price is going to fall - there is an option to load your card, and you fix the current price, right?
- if you think it is going to increase, then there is no issue with 3 days

What exactly is "despicable"? Where else ca you instantly buy BTC paying with a card/paypal/etc at the price you can buy them from E-Coin/Wirex? This is a very new service, still teething, still working around various issues, so, inevitably it takes time and adjustments to run at full speed.

It's all good and easy to blame and complain, but let's be real guys, a month ago there was no such option on the market AT ALL, and now it is "despicable"? Smiley
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