Your feelings about Bitcoinica - The first in the market - having to rely on bots to help me gain arbitrage sucks as compared to bitcoinica's service. A real lifesaver sometimes -
i can even out my losses.
Your story with Bitcoinica's customer service guys - zhoutong has been the only person i'm aware of as the customer service guy but he does quite good a job by maintaining presence at the forums - at least i know he wont rush away with our money so easily
What do you use Bitcoinica for? - Even-ing out my losses in bitcoin and to obtain a general learning experience.
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Thanks!