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701  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 17, 2012, 11:37:31 PM
People do have their coins. We've been processing payments out during the last few days. But the process is extremely slow and tedious.

Thanks for working on this during a weekend genjix.

  • I assume that the customers who are receiving payments have been notified over email?
  • How many customers have received 50% payments so far?
  • Do you expect to continue payments at the same rate over the coming days/weeks?
  • Who will bear the cost of incorrect payouts? (assuming that there is a margin of error in the verification process)
702  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 17, 2012, 12:51:01 PM
FYI - https://bitcoinica.com/ has been updated:

Quote
2012-06-17 Claims Payments Specifics
Be sure to fillout the payment instructions section of the claim.
Failure to do so will significantly delay claims.

The question is: will failure to add instructions delay 'your claim' or 'all claims' ?
703  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 16, 2012, 09:25:11 AM
Thanks for sharing the IRC chatlog Guruvan.

Quote
[14:18:38] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> frankly if we dont fix this nobody is going to see one red cent after bankruptcy fees and liqudation fees
[14:18:41] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> i looked it up
[14:18:53] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> liquidation costs about a grand per creditor
[14:19:00] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> there would literally be nothing left

Is Bitcoinica LP actively considering bankruptcy and liquidation as an option? Even though only 20% of BTC balances was stolen and all USD deposits are in tact?

Patrick, can you please share where you looked this up? Assuming Bitcoinica LP has 5500 customers, and assuming a customer is a creditor in this case then according to your estimate of a grand per creditor in liquidation fees would come up to a total of USD $5,500,000.00 - that seems a bit steep to me.

Quote
[14:29:10] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> my best guess is it would cost about 20 grand just to file the initial complaint
[14:29:22] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> it would cost you probably 100 grand to go to trial
[14:29:25] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> AND YOUD LOSE
[14:29:55] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> so no i dont think there's some mystery attorney out there waiting for file a complaint
[14:30:41] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> oh and as soon as you filled the complaint
[14:31:01] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> your legal costs would go through the roof as everybody simultaneously pointed at everybody else
[14:31:19] <phantomcircuit!~phantomci@c-67-188-9-35.hsd1.ca.comcast.net> so yeah i dont think anybody is even remotely stupid enough to think that's a good way to get their money back

I think only the scammers are making noise here to rush the process for their selfish gains.

Please realize you and Amir are acting as official representatives of Bitcoinica LP. Calling customers that have been waiting for over a month to get their funds back and are considering all options open to them 'scammers' and 'stupid' is not very professional.

Do you think I or many others with funds in Bitcoinica enjoy having to read up in this thread every day to see if anything meaningful has been done or said? I suggest you guys put back the support platform help.bitcoinica.com to deal with customer questions and issues since that is a separate component and much better suited for the purpose.

13 June 15:00: Initial payouts have been made to verified people for 50% of their claim.

I still have not heard a single customer publicly confirm they have received 50% of their deposits in the forum and we are now another 3 days further down the road. Until someone does I have to treat the validity of this announcement with some skepticism.
704  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 15, 2012, 09:49:20 PM
So pay out everyone's btc/usd balances today not 50% not 80%. Every last cent of it.

The 50% percent refund is only the 'initial' payment. I assume they will pay *all* verified deposits back.
If this is not the case, and Bitcoinica is planning to leave it at a single 50% repayment I'd like to hear it now.
705  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 15, 2012, 02:52:33 PM
Anyway, let's hope actual payments begin soon enough.

I'm getting slightly tired of the words 'hope' and 'soon', but yeah - let's hope so...

Btw, Looking forward to 'The factual statement of the day' for today from the Bitcoinica team!
706  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 15, 2012, 12:27:12 PM
So, how many customers have received a 50% refund of their account balance by now?
707  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 14, 2012, 10:19:10 PM
No database, a huge mass of data (much of it useless) and a number of false claims that could push out legitimate claims. The data makes sense only as a whole which makes payouts difficult (you have to build a case and gather evidence based on the known data). Being careless and paying people without being sure is stupid as you cannot reverse payments if more evidence later ends up contradicting your early guess.

That's why the initial payouts so far have been for only 50%. And only for people we're highly certain of. I support extending that to more, but the others are understandably taking more caution. If people are paid out, then it's realised there is a mistake in our assumptions, that means legitimate people will not get paid (the pool of money for payouts is limited). $1 erroneously paid out, is $1 of someone else's money. The honest and correct decision here is being as certain as possible for people you pay out, and no amount of shouting will speed up the process. The records for making the payouts are incredibly bad and inefficient. It might take 15 mins to check a single person before you realise that the records on hand for that person are useless/contradictory. Now multiply this by 100s of people.

Someone earlier mentioned hiring people but that's not an option here. I would not trust a relative unknown with this data and the time/effort involved with finding a new person who would be competent does not make it a positive tradeoff.

To be fair I do think that genjix is doing the right thing here.

I rather wait and receive my full deposit back if time is what it takes to piece everything together. They only have 1 chance here and they pretty much fucked up with everything else so let them at least to this thing right.

Genjix is in the firing line a lot but he is at least communicating and arguably the person that is least to blame for this entire mess. If you want to direct your anger at someone, direct it at those hiding under a rock and keeping silent during the entire process (Is that Donald!?)

In any case, please keep communicating. Daily factual statements is what we need until (hopefully) everybody has received what they are owed. Also if someone has actually received repayments please speak up so we know that things are actually rolling and not just lip service to stall for time.
708  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 14, 2012, 02:31:34 PM
Except we already did make some payments for confirmed people.

Ah, of course - the 'round 0' people.

If you have started payments why have you not announced that on the first post of this thread. Seems like relevant info to me.

EDIT1: nevermind - I see that the 1st post has been updated to this effect 30 mins ago :)
EDIT2: Would be great if some of these people that received 50% refunds can confirm in this thread.
709  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 14, 2012, 01:36:14 PM
Quote
  • Who is acting as directors for the Bitcoinica LP general partner at the moment? (And who is the General partner currently?)
  • Did you supply the NZ Companies office with valid docs to reflect your director status?
  • Did Tihan's fund decide you have abandoned your legal obligations? If so, is this the reason that CORE CREDIT LIMITED became BITCOINICA CONSULTANCY LIMITED on May 30?
  • Who was the acting CEO or MD of Bitcoinica LP when the Rackspace hack occurred. Who is the current CEO or MD of Bitcoinica LP?
  • I assume Bitcoinica LP is not treating this incident as Force Majeure? If not, how is Bitcoinica LP treating it?
  • Why did Bitcoinica LP not sign up with a Dispute Resolution Scheme & Did Bitcoinica seek legal advice in this matter, if so what was the outcome?

I am not the correct person to answer your questions. I have messaged the correct person.

Any answers from the 'correct person' yet?
710  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 14, 2012, 01:24:01 PM
Not sure if this has already appeared in the thread but from the bitcoinica.com page,

"Claims which have been internally identified as reasonably accurate based on records and for which the ownership of the claim has been determined will receive an initial payment of 50%"

50%? This is different from the earlier 80% plan:

30 May 23:30: We're going to proceed with payouts of the few people we have verified hopefully tomorrow for 80% of their claims (the remaining 20% will be refunded later). A more lengthy process will be applied to everyone else.

  • Why the change of plans?
  • When will the 50% refund start? Give us a date and stick to it. (The 80% refund was supposed to start May 31...)
  • Will this include the customers that were unable to password verify? (but did go through manual verification)
  • How will refunds work? And in the case of wire transfers, who will bear the cost of the transfer, esp if refunds will happen in multiple installments?

711  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 13, 2012, 10:26:06 PM
I have my pass written on a paper in my wallet so i know its correct. No reply to my last email i sent to them. WTF is going on? As patient as I normally am, I am getting pissed!

Genjix (One of the Bitcoinica guys working on the claims process) mentioned they only have a random sample of users password hashes:

Not all the password hashes exist. Only a few of them. That's why it says no password hash found. The record is not an old record but simply a recent sample of a random bunch of users. It does not matter how old your account is.

712  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 13, 2012, 12:41:47 AM
i am 100 percent sure my pw is correct

Same here. I opened my account late Feb of this year so perhaps it is not in their old records.. Or perhaps users with pwd+OTP are affected? (probably not).

I already received an email that stated my claim was deemed valid and accurate, so I don't think I need to contact verify@bitcoinica.com to request manual verification at this point correct?
713  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 12, 2012, 11:59:14 PM
Quote
No password hash found please contact verify@bitcoinica.com to request manual verification

bummer. Does this mean you only have a partial record of password hashes?
714  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 12, 2012, 11:51:18 PM
There is now a password form on the claims page.

Please enter your password to verify you are indeed the rightful owner of the account.

I'm not seeing a password form on https://claims.bitcoinica.com (yes I did a hard refresh of the page)

I also received the following email from Bitcoinica verify@bitcoinica.com via sendgrid.info:

Quote
Please verify your ownership of the claimed account by opening the claim and authenticating.

A link and some instructions would have been helpful here..

And to echo dree12's question: How are you verifying these passwords, without a database?
715  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 12, 2012, 02:37:24 PM
tl;dr Bitcoinica thinks that having their computers hacked releases it from any liabilities to everyone.

I doubt they actually think this or are treating the incident as such, but still it would be good to hear it from a Bitcoinica LP representative themselves.

From Wikipedia: http://en.wikipedia.org/wiki/Force_majeure

Quote
Force majeure is a common clause in contracts that essentially frees both parties from liability or obligation when an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or an event described by the legal term act of God (such as hurricane, flooding, earthquake, volcanic eruption, etc.), prevents one or both parties from fulfilling their obligations under the contract. In practice, most force majeure clauses do not excuse a party's non-performance entirely, but only suspends it for the duration of the force majeure.

Force majeure is generally intended to include risks beyond the reasonable control of a party, incurred not as a product or result of the negligence or malfeasance of a party.

EDIT:

Let's assume that those tos are geniune.

This is from the Google Cache:
http://webcache.googleusercontent.com/search?q=cache:bitcoinica.com/pages/tos&hl=en&biw=1600&bih=809&prmd=imvns&strip=1

Update: Oh sorry it now redirects to the root page. I made a copy here on May 14: https://bitcointalk.org/index.php?topic=81639.msg900412#msg900412
716  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 12, 2012, 02:21:50 PM
I am not the correct person to answer your questions. I have messaged the correct person.

That is fine, I don't want to take your time away from the business of verifying claims.
717  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 12, 2012, 01:13:05 PM
I haven't done much research, but to my best knowledge, DRS only applies to NZ residents.

I can not find this restriction in the Financial Service Providers (Registration and Dispute Resolution) Act 2008:

http://www.legislation.govt.nz/act/public/2008/0097/latest/whole.html

Quote
7Application of Act
(1)This Act applies to persons who are in the business of providing a financial service.

Quote
8ATerritorial scope
This Act applies to a person who—
(a)is ordinarily resident in New Zealand (within the meaning of section 4 of the Crimes Act 1961) or has a place of business in New Zealand, regardless of where the financial service is provided; or
(b)is, or is required to be, a licensed provider under a licensing enactment.
Section 8A: inserted, on 1 July 2010, by section 10 of the Financial Service Providers (Registration and Dispute Resolution) Amendment Act 2010 (2010 No 41).

So this only applies to the director of BITCOINICA CONSULTANCY LIMITED (Christopher Heaslip from http://www.irstax.co.nz/ )

Even if what you said is true and DRS only applies to NZ residents, BITCOINICA LP would still be required by law to register with a DRS if at least 1 customer of Bitcoinica.com is a resident of NZ.
718  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 12, 2012, 12:43:54 PM
I believe that the company had plans to amend the Terms of Service to mention the illegibility of NZ non-accredited/non-institutional investors for Bitcoinica service.

You mean the Terms of Service available at: https://bitcoinica.com/pages/tos ?

Oh, that's right - Customers did not have access to terms of service for over a month, at a time where it matters the most.

Speaking of ToS:

Quote
[17] Force Majeure

You agree that Bitcoinica will not be liable in any way to you or to any other person in the event of force majeure, or for the act of any Government or legal authority, or for the failure of or damage or destruction to its computer systems, data or records or any part thereof, or for delays, losses, errors or omissions resulting from the failure or mismanagement of any telecommunications or computer equipment or software. The parties shall be released of all responsibilities for partial, full or non-fulfillment, as well as for improper fulfillment of the obligations under this Agreement, if such non-fulfillment or improper fulfillment was a result of extraordinary events, which occurred after this Agreement was concluded and which the party could not either foresee or prevent (natural calamities, wars, armed conflicts etc.).

I assume Bitcoinica is not treating this incident as Force Majeure? If not, how is Bitcoinica LP treating it?
719  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 12, 2012, 11:14:51 AM
Just under 10% of claims have been verified, and I'm waiting on those payments to be made out soon.

5% of people are verified so far.

Looks like it is going the wrong direction.. give it a couple of days and we will be at 0% verified Wink

So based on your calculation, It seems at this pace it will take at least another month to get all valid claims verified.

  • Is the plan to have a refund round for every 10% of claims verified?
  • How many people apart from genjix and phantomcircuit are actively involved in the verification process?
  • Why is the verification & refunds not top priority?

Other unresolved questions:

Quote
Membership in a DRS is mandatory for FSPs who provide a service to retail clients, because it provides consumers with an avenue for redress when a dispute arises with their financial service provider. Membership in a scheme is a pre-requisite for registration as an FSP.

Why did Bitcoinica LP not sign up with a Dispute Resolution Scheme?

Quote
FSPs who are unsure as to whether they need to join a dispute resolution scheme should seek legal advice.

Did Bitcoinica seek legal advice in this matter, if so what was the outcome?

Quote
This is what I need from each of you today:

1) A sign of life that the claims processing has begun -- an announcement to that effect and/or actually paying people back

2) An email reply that you are acting as directors for the Bitcoinica LP general partner.

3) An email reply that you will supply the NZ Companies office with valid docs to reflect your director status at your earliest opportunity

I must consider anything less to be an abandonment of your legal obligations.

What was the outcome of this? e.g:

  • Who is acting as directors for the Bitcoinica LP general partner at the moment? (And who is the General partner atm?)
  • Did you supply the NZ Companies office with valid docs to reflect your director status?
  • Did Tihan's fund decide you have abandoned your legal obligations? If so, is this the reason that CORE CREDIT LIMITED became BITCOINICA CONSULTANCY LIMITED on May 30?
  • Who was the acting CEO or MD when the Rackspace hack occurred. Who is the current CEO or MD?

But it does not matter who is legally in charge right now as the way forwards is clear and everyone is in agreement about what needs to be done. We will make the payments, we now have consolidated all the records and the money.

When you are withholding ~$1 Million of customers deposits for over a month, It does matter.

I'm sorry for asking so many questions but I need to understand how deep the hole is that I am in. You see, It was trust that got me into this hole and therefore I cannot depend on trust to get me out of it.
720  Economy / Service Announcements / Re: [Payout Updates] Bitcoinica site is taken offline for security investigation on: June 11, 2012, 08:13:50 PM
For those who got a payout did you get a full refund and did you have a open position? and did you get your funds returned in bitcoins in cash or both depending on what you had with bitcoinica?

I don't think anyone has received their deposits back yet AFAIK. Some people received an email confirming their claim was verified (me included). No more, no less.
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