No one is requesting "who" for anything Frank. Chillax, just that a #1 is normally kept for your art Gallery's Private Collection. On rare occasions you do sell them to collectors, for an additional premium, making them extremely desirable. Or say something to that effect.
Why does this have to be like pulling teeth? I'd appreciate it if you could stop being condescending, and just do the obvious. Not being confrontational here, ONLY asking for you to post the truth.
Btw, being in business IS a lot of work. Do you feel that you have any obligations to your clientele at all, as far as professional services go? Something so basic, for most Galleries, turns out to be too labor intensive for you?