But that's how a scam works

A step-by-step guide as to how to run a scam.

1) Welcome user's registration without any warning on the sign up page and accept fiat deposits, bitcoin deposits, altcoin deposits.
Step 2) Still pretend everything is well and smooth and let user start a trade.
3) Trader tries to close a trade. Now this is where the fun part starts.
4) Trader: Closes the trade
Kraken: "Invalid Request. You must login to perform the action"
Trader: Logs in. Closes the trade again.
Kraken: "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary."
Trader: Again, Closes the trade.
Kraken: "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary."
Trader: Now, finds a duplicate order. Finds another order executed in the exact opposite direction. Price drops. User gets pissed off and contacts support as advised in earlier message.
Kraken: Replies "We recognize the trading engine issues, and we hope that the new trading engine will help solve the problems, though it is not a guarantee that it will always run perfectly. This is the risk of trading, especially on an online platform. If you have anymore questions let us know."
Trader: Obviously, trader has more questions and writes back "I trusted you and gave my money. But now I loose money. Why didn't you let me know of this when I signed up for an account and made my deposit"
Kraken: Writes back saying "This is the risk of trading, especially on an online platform. If you have anymore questions let us know.""
Trader: I trusted you when signed up, but now you're scamming me.
Kraken: You've been disrespectful. You are banned. buuuuum.

 

Hi Everyone.

I see lots of frustrated messages today, which is understandable as we have been experiencing many failed orders today. It's very unpropitious and it's something we are looking to correct in the near future.

We have been saying for quite some time that there will be an update on our trading engine and we now have a general idea of when that will be. After many months of hard work the plan is to have it completed by the end of the year. This is not a promise but it is the goal.

Thank you all for your ongoing fortitude.

Electrum Bitcoin Gold wallet https://www.electrum-gold.org

I don't think so. The problem that i see it's your brand new account here.
Where did you hear about Kraken? If you are Tier3 as you say, you will have no problem especially with their Support except putting orders. Their platform needs update/improvement asap.

So probably you are not on Tier3 and you just trolling because you can't get verified...

Hello Vince_120,

We are working on resolving tickets as fast as we can.

If you like you can escalate your ticket here, to get a higher priority: https://[Suspicious link removed]/forms/2VolutBY6HBGJRRA3

I send my paperwork and the next day i receive a mail from Support that everything are ok.
No issues, no trouble, nothing at all. Also everyone that i know from my crypto circle, have no issue with their paperwork/verification on Kraken. Of course they are legit, something you are probably not or the Support guys saw something inaccurate and false from your side.
So better keep your mouth shut, newbie troll, and send some true paperwork instead of spamming the place.
Until then, i don't see to withdraw any coins of yours from there.

It's not "nothing" when you continuously post/spamming about a problem that can be fixed in no time.
There is no "too" also. Verification at Kraken it's quite normal.
Of course you need to have all the proper documents and in your case i'm more than sure that you don't have them.

@bernard75: LOL!

Bitch please, just verify and stop spamming.

Are you mentally challenged? There is a withdraw button. Click on it. It's not rocket science...

Hi JammyJimmy69. Please supply us with the ticket number and we'll look into this further for your friend.


Hi irlandescoin. We have nothing to announce at this time regarding this potential fork. Any news on this subject will be communicated via email, our blog, and our Twitter.

In general, it may be advisable to withdraw your funds to an address you control the private keys of in the event of a potential fork as it allows you direct control and higher flexibility. This can for example be a local wallet on your computer, a hardware wallet or a mobile wallet. In the end, you must make your own decision on what course of action you should take as we cannot advise you directly.

---

We certainly understand the frustrations with our platform. We are always looking to make improvements to our service and a new trading engine should be coming soon.

We do recognize the trading engine issues, and we hope that the new trading engine will help solve the problems, though it is not a guarantee that it will always run perfectly. This is the risk of trading electronically, especially on an online platform.

I will be forwarding your messages to the Development team directly. We always appreciate input from our loyal customers and try to use their feedback to improve Kraken for everybody.

I feel for you. A friend of min lost over £20,000 in BTC and ETH all because he logged onto Kraken from his iPad in Luxembourg. They took this as a hacking attempt and disabled his account. He sent all the paperwork over again multiple times and they have now just closed his account with him losing £20,000! Since it's all unregulated, there's nothing he can do about it.

I withdrew everything from Kraken last month, it looks like they're doing a "Bittrex" and I got out just in time.

Guys... If you have anything of value on Kraken now, withdraw it all immedately and send a note telling them to go and fuck themselves.

Kraken was one of the best exchanges and now it's by far the worst. I think it'll be gone within a few months so don't wait too long!

Why dont you simply verify again? You have done it before, right?

So kraken its a scam ?

@thenarog - You have been requesting that we change the email address on the account, which you say you no longer have access to, so you can create a withdrawal address and withdraw the funds (for security our system requires email confirmation of new withdrawal address). In such a case we require evidence that you are the true owner of the account. This is necessary to help prevent theft of account funds. We have asked you many times to provide and ID confirmation photo so we have evidence that you are the true account owner. I know you claim to have submitted this, but we haven't received it. We have only received from you photos showing that you are able to log into the account, but this doesn't show that you are the true owner of the account. It only shows that you have the login credentials of the account.

Asking for confirmation that you are the true owner of the account is certainly not being an irresponsible custodian of the money in the account. All we need to resolve this situation is for you to provide the requested confirmation of your identity. Please provide this confirmation and we can move forward. Without it there can be no progress. Although it's unnecessary, you are welcome to contact any authorities you think are appropriate in this case. We would be happy to explain the situation to anyone, but the end result would be the same since we would still need confirmation of your identity.

Kranken, get a financial license !   

you are out of law and the sheep will be scammed in the end.

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not.