Unfortunately, it is completely against the rules and standards of civilized and licensed casinos. They can block your account to not allow you to put more bets, and do deposits/withdrawals if they have a reason for it, but blocking the history is clear evidence of scam activities. Of course, let's give a chance to LTC Casino representative and let's wait for their reply, now when they can't blame our studio anymore, maybe they can show the evidence here?

If a player would publish his own data, then it is not a case of breaking GDPR rules, as it is his own choice. We can't do it.  If LTC Casino would like to do it, they also can, if the player is ok with it, they would already do it, as they have all the necessary evidence, but we know what is the case here, and why they won't do it.  We already did our official statement to LTC Casino about the case, we are absolutely fine if they would share it. We would also be happy to see their evidence of the bug in our game, which was officially announced here, as looks like the player (bambolina) is the only person who knows it (together with LTC Casino representatives) but is not smart enough to use it one of the hundreds online casinos which are offering this game for players. That also shows how trustworthy the explanations of LTC Casino are.

That's too bad. That agreement wouldn't even allow you to share your own answers to the questions that LTC Casino asked while covering sensitive and private information? You don't have to share the actual betting data, transaction records, etc.

So either the casino or the player could share the data without breaking the NDA agreement? Are you saying that LTC Casino could make the data public if they wanted to with no repercussions to them and the same rules apply to the player?

Send a message to the owner, (https://www.affiliateguarddog.com/community/members/ttr.11796/) he has got 4 online casinos and maybe is not even aware of what is happening at all. It's unlikely, however, but it's still worth a try asking if he has seen this thread at all. He is a hardcore player himself, and generally a decent guy.

How do you know that's their real name? My name is not Loyce Valenzuala
And even if it's real: there are probably many people with the same name, so unless you know where they're from, they'll be very hard to find.

I suggest you start by complaining to their domain registrar. Ask them to take the domain offline for scamming (that worked in this case).

This is what I am afraid of the gambling sites that doesn't have license. The user also sends a message directly to the provider which their response contradicts on what your gambling site is saying, I think as of now it is high risk to play in the LTC Casino, I hope this issue would be fixed and I hope you would gain your reputation back.

ya.ya.yo!

Just saw this story  on a forum
Op why don't you take legal action ? they  should go to jail for this huge scam 

Hello all Users!

I'm the authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand which were used by LTC Casino. We decided to take a part in this discussion officially, as a user who seems to be LTC Casino representative is trying to accuse our studio of being not professional or delivering a product that contains bugs.

First of all, I would like to tell you that EVERYTHING that is stated here by LTC Casino about our communication and our response to them is not true, or at least not a full truth. This is absolutely unacceptable.

Second, I can assure you, Dear LTC Casino representative, that ALL OUR GAMES are fully tested and certified by an independent and authorized game laboratory, and we have full evidence of it, so suggesting that any of our in-game features are causing bugs in our games are absolutely groundless and seems to be even a bit funny, as looks like you didn't even check the fact that since 3 years all our games are containing these features, and according to you, it is only your casino which was affected by these bugs. Game testing and certification were made way before the event had a place, and these features were in our games before your company and casino were even formed. So please next time rethink twice your accusation before posting it public, as it looks way out of the reality now and works against you.

Our games are used by hundreds of thousands of players every day, with millions of game rounds being played every hour and we haven't been notified by any other casino that they have any troubles with our games. It is maybe a class and quality of the casinos, they are not running only to get money out of players but also to let them win, as this is what slot gaming is all about. In your case, looks like you are looking for every reason to avoid payout to the player and you decided to find us guilty.   It is absolutely unacceptable, and we will of course prepare proper legal steps, about which we already informed you officially.

To make things even more interesting, the game which you accuse to be broken, POWER OF GODS: HADES was nominated by other casinos, so your competitors, to the very prestigious SBC CasinoBeats Developer Awards, which seems to be very unlikely if it was having bugs inside? Hundreds of players are winning huge wins on our games every day, and it is only LTC Casino that finds it problematic. For you casino is only about losing players, is that right?

And now, for the end, a few facts:
- probability in slot games doesn't mean that an event is impossible to happen more often than on "average" - it is a basic fact of maths. Do you think, that when during a toss of a coin, it is impossible to get ten "heads" in a row, just because the probability of it is low?
- we answered all your questions, and we ASSURED you, that after the check of the gameplay everything was absolutely ok with it.
- is there any point in our games T&C or in your casino T&C which makes forbidden for the player to play long game sessions on one game? Is it a crime, is it an abuse of T&C or is it just one of your abusive practices to avoid the payout of money which were won?
- your casino doesn't have any gaming license and is not providing even the name of the owner company or any address of it. Seems a bit scam, isn't it?


TO SUM things for all the players: all stated here by LTC Casino representative accusations, that Wazdan brand is, in any case, a responsible for this situation are not true and most probably an attempt to avoid a payout to the player. We are not responsible for it and we are very sorry to see such practices in our industry. We are also encouraging all players from this forum to find our games on different brands than LTC Casino and we are happy that this "product which is pretending to be a casino" is not offering our games anymore. As for the decision, if to be a client of LTC or not, we leave with all reader's decision, not like LTC Casino who is urging other casinos to avoid our product. I believe that the simple fact that our games are used and nominated for many industry awards by other casinos' representatives and players, and LTC Casino is being blacklisted for fraud on players' wins on many sites speaks for itself. Looks like our companies have absolutely different views about fair gaming and responsible gambling issues. Let us stay with our practices and we will ask players which way they would like to follow.

Thank you for sharing  what was meant to be shared by the casino but  for now obvious  reasons rhey refuse  till they very end.
I knew i didn't  cheat but without your statement  the casino  was  making me sound like i was the scammer.
I wonder how many more people  without my persistance they scammed .
I'm  truly  disgusted by how far they went for not paying  the winnings.
They  slender  me accusing me of cheating and the make such defamatory  accusations to the game provider and even denied casino guru gamechek.
Evey time a different  story,everyone was a scammer  but not them.
I spent  so much money, they knew 100% i didn't  cheat and yet they treated me like I was the scammer.
Makes me sick  to know that they are such lowlife  individuals  ready to rob people so carelessly.
They sell their so called casino as the most fair casino in the web!
The irony is I  never seen a casino so rogue.
Never!!!
I truly hope you will take legal actions, if the casino will not pay me I will explore the legal system too.

Ltc casino rep in this forum said the casino owner is Andrei Nikolaev (Andrei TTR) , I wonder if he's  aware of the scam or the management is to be blamed.

Anyways, thanks for your integrity ,the gambling industry  needs more people like you.



.

During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.

We asked the provider multiple questions, including:

-Detailed analysis of all rounds and sessions, not only winning ones;

-At what speed and volatility was the game played? These parameters are not passed to our backend, but they must be on the provider's side.

-A request to consider and comment on 16-hour long sessions with turbo spins played exclusively in one slot from all the accounts regardless of the result (after the jackpot, the player continued the game, including the period when they won three Grand jackpots in a short time).

Of the whole range of questions, the provider answered only one - regarding the probability of winning the Grand jackpot. For the record, it is 1/166,945 games. In this case, the Grand jackpot was won three times within 13,000 spins. Even prior to receiving the abovementioned response, we assumed a very low probability of hitting the Grand Jackpot thrice in such a short period of time. That's why we suspended the player’s account, preventing them from further exploiting a possible bug and hoping that Wazdan would shed light on what was happening.

Unfortunately, Wazdan completely ignored all other subjects, although the situation obviously required further clarification. In parallel, the provider was in touch with the player, assuring them that they had instructed the operator to make payment. We expect game providers to follow the B2B model where they do not bypass their customers to reach end-users as it is basic professional ethics.

The provider also notified us that the player was constantly contacting them on the issue. The provider expressed concern about their reputation, as the player was spreading negative messages on the forums. In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party and withhold essential information, whether trying to avoid reputational risks or being in collusion with the player. On the balance of evidence, we remain convinced that the Power of Gods: Hades game may contain a bug that makes winning the jackpot a non-random event under certain conditions. We also do not exclude that the bug could be fixed by the provider without making it public.

As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout. You don't expect regular players to do that, but it is a common practice among fraudsters since urgency is one of their main weapons.

The provider also did not clarify the situation around the hours-long sessions with thousands of uninterrupted spins, which is practically unattainable with the built-in tools of the game since the auto play is limited to a thousand spins and then there should be at least a slight delay. Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.

A similar situation arose earlier with Felix Gaming software. Read more about that here: https://bitcointalk.org/index.php?topic=5385638

In short, Felix Gaming admitted that another player had used a script instead of the officially certified client allowing them to change the bet size right in the bonus game. And these bugs are not found by chance - highly trained teams that abuse vulnerabilities in online casinos for huge profits do that. Hopefully, in the present situation, the truth will come out in time as well.

We'd like to remind that the player also threatened LTC Casino, as they admitted themselves. This is another violation of LTC Casino's terms and conditions.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices. In addition, we publicly urge other casino operators to pay special attention to Wazdan titles, including previous results, due to a potential vulnerability in their games.



P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

I was asked to respond here (not by OP). I must say I find bambolina's posts difficult to read (which is why I never bothered to read everything when I saw this topic earlier). Proofreading before posting would help, but posting the same things over and over again just makes it harder to read everything.

First:
It sounds like you should really stop gambling! Closing your account won't help, as you can just create a new one, especially if a VPN is allowed.

It's simple: they love taking money and they hate paying. Add the fact that you can't really do anything about it, and it creates the perfect opportunity to keep your winnings.

I've read LTC Casino's posts in this thread. The problem is: I can't verify anything from either side of the dispute.

Can you send me a full overview of all bets made during these 16 hours? CSV would be preferred.

@bambolina: can you confirm you played manually for 16 hours without a second break? No toilet, no drinks, no distractions?

It sounds to me like you have no evidence whatsoever, and are just looking for a reason not to pay.

So let me get this clear:
You offer a game.
Someone wins.
You don't want to pay.
The game provider tells you all is fine.
You don't like it and assume the game provider is in on it.
You don't want to pay.

Quoted for reference.

It's your responsibility who you do business with, but you shouldn't use your business choices to deny a user their winnings.

What makes you think the Bitcointalk forum Admin has any interest in private data?

Hi there, 16 hours straight  i doubt as u do eat and use the toilet.
I did play long hours for sure but yes I had breaks and never used autospins.
If I was a software shouldn't  it be not stop right?
I can  promise you I had breaks and if the casino share the gameplay  people can see it.
Casino  guru and game  provider checked and they said nothing  irregular  was found.
At this  point  ltc should  make public the game provider  official statemtent and the correspondence to see who's  lying.
I don't  know the  game provider  people  so they wouldn't  have a reason to side me.

I hope my message is not too hard to read.
And yes I should  stop gambling and u stopped  for two years but my mum had a stroke  and  the pain triggered me to play as i have used gambling as a coping  mechanism in the past.

Thanks  for your reply.

I'll tell you a story about last week. I have played since 6 pm to the other day at 3 AM slots without a stop 1-2 weeks ago. That is 33 hours without stop. I have taken in less than 10k spins on jasmin jars two times 11k X. Plus 3 times on max bet EGT's 5 of 7.

Ok, profit overall, but you tell me 16 hours is a problem? If he would've lost the money you wouldve not cared, now that he won just keep them?

On what basis? You have a contract with Wazdan, you both verify on your ends, when the players was playing, the contract was still valid.

Why do you attack the player for asking for a 3rd of his funds? That is a totally normal behaviour from someone disperate waiting for months for his money..

I will wait for an update on casino guru, I am following the topic for a month or so

It was obvious from the beginning.
Sorry for you op.
I know it's hard but your fault for choosing a no name casino

this site scammed a user and blamed the game provider
stay away

The players has reached to the game provider as you guys weren't responding him properly. You haven't replied to many questions of the forum members and staying silent most of the time. How professional is it!

Did he offer to receive the withdrawal partially? Or he is ready to sacrifice one third of his profit? There shouldn't be any problem to post a proof of this.

You are saying that the user has played continuously for 16 hours without any break. But you haven't provided any single evidence of your claim. The funniest thing is that LTC Casino has done this whole thing and made the final decision based on their believe. Gambling doesn't work in this way, you should provide the proof.

@Pmalek, LTC Casino is completely blaming the game provider for this user jackpot win without any evidence. They are accusing him without the proof. And they have made their final decision too. What you think about this accusation now?

The forum administration won't show any interest in this issue. You have to stay with your negative feedback if you aren't able to post any proof. It won't help you to grow your business. If you really have strong evidence against the player then send the details to those DT members (Jawhead999, TwitchySeal, Slow death) who has left negative feedbacks on your account.

We have posted reply on player's complaint here:

https://bitcointalk.org/index.php?topic=5389546.msg59871769#msg59871769