LTC CASINO Resolved.

[TwitchySeal]

During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.

We asked the provider multiple questions, including:

-Detailed analysis of all rounds and sessions, not only winning ones;

-At what speed and volatility was the game played? These parameters are not passed to our backend, but they must be on the provider's side.

-A request to consider and comment on 16-hour long sessions with turbo spins played exclusively in one slot from all the accounts regardless of the result (after the jackpot, the player continued the game, including the period when they won three Grand jackpots in a short time).

Of the whole range of questions, the provider answered only one - regarding the probability of winning the Grand jackpot. For the record, it is 1/166,945 games. In this case, the Grand jackpot was won three times within 13,000 spins. Even prior to receiving the abovementioned response, we assumed a very low probability of hitting the Grand Jackpot thrice in such a short period of time. That's why we suspended the player’s account, preventing them from further exploiting a possible bug and hoping that Wazdan would shed light on what was happening.

Unfortunately, Wazdan completely ignored all other subjects, although the situation obviously required further clarification. In parallel, the provider was in touch with the player, assuring them that they had instructed the operator to make payment. We expect game providers to follow the B2B model where they do not bypass their customers to reach end-users as it is basic professional ethics.

The provider also notified us that the player was constantly contacting them on the issue. The provider expressed concern about their reputation, as the player was spreading negative messages on the forums. In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party and withhold essential information, whether trying to avoid reputational risks or being in collusion with the player. On the balance of evidence, we remain convinced that the Power of Gods: Hades game may contain a bug that makes winning the jackpot a non-random event under certain conditions. We also do not exclude that the bug could be fixed by the provider without making it public.

As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout. You don't expect regular players to do that, but it is a common practice among fraudsters since urgency is one of their main weapons.

The provider also did not clarify the situation around the hours-long sessions with thousands of uninterrupted spins, which is practically unattainable with the built-in tools of the game since the auto play is limited to a thousand spins and then there should be at least a slight delay. Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.

A similar situation arose earlier with Felix Gaming software. Read more about that here: https://bitcointalk.org/index.php?topic=5385638

In short, Felix Gaming admitted that another player had used a script instead of the officially certified client allowing them to change the bet size right in the bonus game. And these bugs are not found by chance - highly trained teams that abuse vulnerabilities in online casinos for huge profits do that. Hopefully, in the present situation, the truth will come out in time as well.

We'd like to remind that the player also threatened LTC Casino, as they admitted themselves. This is another violation of LTC Casino's terms and conditions.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices. In addition, we publicly urge other casino operators to pay special attention to Wazdan titles, including previous results, due to a potential vulnerability in their games.



P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

Nonsense.

You might believe the player cheated, I'll buy that.  But you can't prove it.  The provider investigates, you can't just not pay the player because you didn't like the outcome.

Might as well write off this whole project off if you're going to rob a player so openly.  I'm guessing you already have.  

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[giornogiovana]

Just saw this story  on a forum
Op why don't you take legal action ? they  should go to jail for this huge scam 

[bambolina]

Hello all Users!

I'm the authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand which were used by LTC Casino. We decided to take a part in this discussion officially, as a user who seems to be LTC Casino representative is trying to accuse our studio of being not professional or delivering a product that contains bugs.

First of all, I would like to tell you that EVERYTHING that is stated here by LTC Casino about our communication and our response to them is not true, or at least not a full truth. This is absolutely unacceptable.

Second, I can assure you, Dear LTC Casino representative, that ALL OUR GAMES are fully tested and certified by an independent and authorized game laboratory, and we have full evidence of it, so suggesting that any of our in-game features are causing bugs in our games are absolutely groundless and seems to be even a bit funny, as looks like you didn't even check the fact that since 3 years all our games are containing these features, and according to you, it is only your casino which was affected by these bugs. Game testing and certification were made way before the event had a place, and these features were in our games before your company and casino were even formed. So please next time rethink twice your accusation before posting it public, as it looks way out of the reality now and works against you.

Our games are used by hundreds of thousands of players every day, with millions of game rounds being played every hour and we haven't been notified by any other casino that they have any troubles with our games. It is maybe a class and quality of the casinos, they are not running only to get money out of players but also to let them win, as this is what slot gaming is all about. In your case, looks like you are looking for every reason to avoid payout to the player and you decided to find us guilty.   It is absolutely unacceptable, and we will of course prepare proper legal steps, about which we already informed you officially.

To make things even more interesting, the game which you accuse to be broken, POWER OF GODS: HADES was nominated by other casinos, so your competitors, to the very prestigious SBC CasinoBeats Developer Awards, which seems to be very unlikely if it was having bugs inside? Hundreds of players are winning huge wins on our games every day, and it is only LTC Casino that finds it problematic. For you casino is only about losing players, is that right?

And now, for the end, a few facts:
- probability in slot games doesn't mean that an event is impossible to happen more often than on "average" - it is a basic fact of maths. Do you think, that when during a toss of a coin, it is impossible to get ten "heads" in a row, just because the probability of it is low?
- we answered all your questions, and we ASSURED you, that after the check of the gameplay everything was absolutely ok with it.
- is there any point in our games T&C or in your casino T&C which makes forbidden for the player to play long game sessions on one game? Is it a crime, is it an abuse of T&C or is it just one of your abusive practices to avoid the payout of money which were won?
- your casino doesn't have any gaming license and is not providing even the name of the owner company or any address of it. Seems a bit scam, isn't it?


TO SUM things for all the players: all stated here by LTC Casino representative accusations, that Wazdan brand is, in any case, a responsible for this situation are not true and most probably an attempt to avoid a payout to the player. We are not responsible for it and we are very sorry to see such practices in our industry. We are also encouraging all players from this forum to find our games on different brands than LTC Casino and we are happy that this "product which is pretending to be a casino" is not offering our games anymore. As for the decision, if to be a client of LTC or not, we leave with all reader's decision, not like LTC Casino who is urging other casinos to avoid our product. I believe that the simple fact that our games are used and nominated for many industry awards by other casinos' representatives and players, and LTC Casino is being blacklisted for fraud on players' wins on many sites speaks for itself. Looks like our companies have absolutely different views about fair gaming and responsible gambling issues. Let us stay with our practices and we will ask players which way they would like to follow.

Thank you for sharing  what was meant to be shared by the casino but  for now obvious  reasons rhey refuse  till they very end.
I knew i didn't  cheat but without your statement  the casino  was  making me sound like i was the scammer.
I wonder how many more people  without my persistance they scammed .
I'm  truly  disgusted by how far they went for not paying  the winnings.
They  slender  me accusing me of cheating and the make such defamatory  accusations to the game provider and even denied casino guru gamechek.
Evey time a different  story,everyone was a scammer  but not them.
I spent  so much money, they knew 100% i didn't  cheat and yet they treated me like I was the scammer.
Makes me sick  to know that they are such lowlife  individuals  ready to rob people so carelessly.
They sell their so called casino as the most fair casino in the web!
The irony is I  never seen a casino so rogue.
Never!!!
I truly hope you will take legal actions, if the casino will not pay me I will explore the legal system too.

Ltc casino rep in this forum said the casino owner is Andrei Nikolaev (Andrei TTR) , I wonder if he's  aware of the scam or the management is to be blamed.

Anyways, thanks for your integrity ,the gambling industry  needs more people like you.



.

[bambolina]

Just saw this story  on a forum
Op why don't you take legal action ? they  should go to jail for this huge scam 

Hi there,  if the casino won't pay I'll have not choice.
I now need to seek legal help as this casino is running an unlicensed  casino and the casino rep stated the name of the owner  in this forum.

I just hope the  casino will pay after the game  provider  statement but in all truth I really doubt it ,I truly believe  this is the  way they run this casino.
Their t&c are written  to make players given up and they know people  will not fight back.
Not me!! I will not rest till  justice is done.

I just hope bitcointalk  community  will support my red  flag  as I'm  a victim  of this casino but we must make sure they will not do that to someone  else ever again.
Appaling!

[Jawhead999]

I now need to seek legal help as this casino is running an unlicensed  casino and the casino rep stated the name of the owner  in this forum.

I just hope bitcointalk  community  will support my red  flag  as I'm  a victim  of this casino but we must make sure they will not do that to someone  else ever again.

Many people already support your flag and even tagged LTC casino too, it should be enough to warn other users if they visit the account or thread.

Personally, I doubt the laywer/police could help you to recover your funds or jailed the owner since it's unlicensed casino... means no one know his identity, even a licensed casino still not have to protect their players. It will depends on how he hide his identity, perhaps if he ever submit KYC on centralized exchanges... it will be easier to catch him.

[Pmalek]

Thanks for sharing your thoughts here.

I've read LTC Casino's posts in this thread. The problem is: I can't verify anything from either side of the dispute.

That's what I have been trying to explain to bambolina, but he misunderstood my intentions as support for the casino. It has become a matter or A accusing B. B saying it's C's fault and that A is lying. And now we have C saying no we are not, B is lying.   

Can you send me a full overview of all bets made during these 16 hours? CSV would be preferred.

There you have it LTC Casino. LoyceV is willing to inspect the data personally. You said you are willing to share it with an admin, but admins don't pick sides on what is a scam and what isn't. LoyceV has got plenty of experience handling data as you can see from the services he offers and the threads he has created throughout all these years. Are you going to send him the data?

- we answered all your questions, and we ASSURED you, that after the check of the gameplay everything was absolutely ok with it.

I see that LoyceV has already confirmed that this account belongs to Wazdan just in case people are wondering who you really are. LTC Casino refuses to release any data to the public. How about you? The casino claims you answered none of their questions. They said they had several follow-up questions they received no answers to. You are saying you gave them everything they asked for. Can you show proof of that, so we can see who is telling the truth? Can you release the information you sent to LTC Casino, the additional questions they emailed you, and the answers you provided?   

[LoyceV]

I've read LTC Casino's posts in this thread. The problem is: I can't verify anything from either side of the dispute.

That's what I have been trying to explain to bambolina, but he misunderstood my intentions as support for the casino. It has become a matter or A accusing B. B saying it's C's fault and that A is lying. And now we have C saying no we are not, B is lying.

LTC Casino started by claiming OP scammed them, and when that failed suggested the game provider is in on it:

we have reasons to distrust the Wazdan studio. They behave like an interested party

All without convincing evidence. After Wazdan's post, I've added Support for the Flag.

- your casino doesn't have any gaming license and is not providing even the name of the owner company or any address of it. Seems a bit scam, isn't it?

Question: shouldn't Wazdan check those things before a casino can use their games?

[Poker Player]

- your casino doesn't have any gaming license and is not providing even the name of the owner company or any address of it. Seems a bit scam, isn't it?

No, in this forum it does not usually look like a scam. In fact, you can have a great reputation in this forum if you run 2 unlicensed casinos for many years and you are famous for very late payments. On the part of not having a license, I suppose it is because privacy and decentralization in the forum is highly valued.

[Pmalek]

LTC Casino started by claiming OP scammed them, and when that failed suggested the game provider is in on it.

True. In the beginning it was all about OP's suspicious activities, like playing the same slot allegedly 16 hours with no breaks and winning 3 jackpots, which is unusual, but not impossible. It then shifted to Wazdan hiding something and not wanting to help with the investigation because they were refusing to provide the requested data and information about the player. All of that is theoretically possible, but since they are refusing to provide any proof, it's now becoming a fairytale and wet dream of theirs. That's why I am now hoping that Wazdan will show more openness and confirm what their claims with proof.

Some new posts will probably appear in the Casino Guru thread and one of them is by LTC Casino. I am interested in what they will say.   

[Volt Ent. (Wazdan)]

- we answered all your questions, and we ASSURED you, that after the check of the gameplay everything was absolutely ok with it.

I see that LoyceV has already confirmed that this account belongs to Wazdan just in case people are wondering who you really are. LTC Casino refuses to release any data to the public. How about you? The casino claims you answered none of their questions. They said they had several follow-up questions they received no answers to. You are saying you gave them everything they asked for. Can you show proof of that, so we can see who is telling the truth? Can you release the information you sent to LTC Casino, the additional questions they emailed you, and the answers you provided?   

Unfortunately, we can't share it, as it is covered by NDA's and internal policy. It is private data from the player and casino and only one of them is able to share it. We are not a side, in this case, we just went public, as there was false info shared by the operator, that we are the one responsible for the situation, which is not true. The only evidence from the operator is that they "feel that a game has to be with a bug" because someone won money on it and they don't like it.

- your casino doesn't have any gaming license and is not providing even the name of the owner company or any address of it. Seems a bit scam, isn't it?

Question: shouldn't Wazdan check those things before a casino can use their games?


Our games were distributed to LTC Casino by one of many of our reselling partners who is at the disposal of all proper licenses and documents.

[Volt Ent. (Wazdan)]

LTC Casino started by claiming OP scammed them, and when that failed suggested the game provider is in on it.

True. In the beginning it was all about OP's suspicious activities, like playing the same slot allegedly 16 hours with no breaks and winning 3 jackpots, which is unusual, but not impossible. It then shifted to Wazdan hiding something and not wanting to help with the investigation because they were refusing to provide the requested data and information about the player. All of that is theoretically possible, but since they are refusing to provide any proof, it's now becoming a fairytale and wet dream of theirs. That's why I am now hoping that Wazdan will show more openness and confirm what their claims with proof.

Some new posts will probably appear in the Casino Guru thread and one of them is by LTC Casino. I am interested in what they will say.   

Please note, that the jackpot we are speaking here about is not a progressive jackpot or any similar solution which is very unlikely to be won many times in a row, but one of four in-game jackpots which are included in POWER OF GODS: HADES and are a standard part of the gameplay, being a part of our HOLD THE JACKPOT feature. You can check yourself in the demo version of this game: https://wazdan.com/en/games/game/168

[ultraBTC]

Please note, that the jackpot we are speaking here about is not a progressive jackpot or any similar solution which is very unlikely to be won many times in a row, but one of four in-game jackpots which are included in POWER OF GODS: HADES and are a standard part of the gameplay, being a part of our HOLD THE JACKPOT feature. You can check yourself in the demo version of this game: https://wazdan.com/en/games/game/168

It is nice to see a game provider representative participating in the discussion. Again, welcome to the board @Volt Ent. (Wazdan), and the community appreciates it.

There were two pieces of information on the Forum about the odds of hitting Grandjackpot (one in a million and 1/166,945). Which one is correct?

[bambolina]

Hi everyone,  i wanted to say thank  you to those who have supported  the flag.

I feel the  casino will go silent  now, if i have any rights i can email the game provider permission  to share the infos  requested  on the  forum.
i have nothing to hide and not fear that something will be found.

unlikely the casino i want 100% transparency, i have the emails recieved  from the game provider  and not a single email  showed that they took a side.
Why should they have? And i never asked them to as I'm  aware  that  wouldn't have.

They  have a very good reputation  in the gambling  industry why side me or even the casino?
They were simply honest.

The casino can come up clean and show the correspondence between  them and the game provider.
I can show mine as I said I have not shadows on me.

At first the  casino  tried to find thousand  of excuses,  the multiple accounts , me playing  from uk and not being English,  playing for 16 hours and using only one slots.

Every single excuse  was proven wrong as they  allow multiple  accounts and they never  imply a play limit to the players.
They assumed many things but did not show a single  evidence.

After they start to focus  on defaming  the game provider, so I wonder  where am i in this picture.

I know I have  not cheated and casino guru also checked  my gameplay history and found nothing  of the ordinary.

Are we all scammers and the casino  is a victim of everyone?

This whole situation has effected me mentally a big deal as im already  going through really hard times and I did not need  a rogue  casino to add salt into my wounds.

One thing is for  sure I'll  not stop until I get  justice.

I feel I have been robbed and the casino is responsible.

[bambolina]

Does anyone know if contacting  EFECC  will help?

 https://www.europol.europa.eu/about-europol/european-financial-and-economic-crime-centre-efecc#:~:text=EFECC%2C%20founded%20in%20June%202020,target%20individuals%2C%20countries%20and%20companies.

The casino rep has publicly revealed the casino owner name, my money seems lost but if this people will be legally persecuted il''be happy.

I will not let this matter go and I'll do everything that is legally possible to stop them.

The  will learn the hard way not to scam people.

They just scammed the wrong girl.

[LoyceV]

The casino rep has publicly revealed the casino owner name

How do you know that's their real name? My name is not Loyce Valenzuala
And even if it's real: there are probably many people with the same name, so unless you know where they're from, they'll be very hard to find.

I suggest you start by complaining to their domain registrar. Ask them to take the domain offline for scamming (that worked in this case).

[bambolina]

The casino rep has publicly revealed the casino owner name

How do you know that's their real name? My name is not Loyce Valenzuala
And even if it's real: there are probably many people with the same name, so unless you know where they're from, they'll be very hard to find.

I suggest you start by complaining to their domain registrar. Ask them to take the domain offline for scamming (that worked in this case).

https://imgur.com/a/sUBVMur

the casino rep revealed  the  casino owner in one of their posts in this forum brqging about being a famous Russian billionaire  streamer.

They  literally  bragged about the owner saying  they pay big wins.

 I will contact  their domains  too, i will try all i can to stop them.

ill wait till tomorrow  to see if they are going to find some common sense, if they don't  ill just make sure they will be legally  persecuted.

People think is impossible,  we shall see.
Already  making people aware of who they truly are will make them lose more than my 1496 Ltc.

I have one quality  I'm  persistant  and I hate scammers and I will  not let them scam anyone ever again.

[gm2819]

Send a message to the owner, (https://www.affiliateguarddog.com/community/members/ttr.11796/) he has got 4 online casinos and maybe is not even aware of what is happening at all. It's unlikely, however, but it's still worth a try asking if he has seen this thread. He is a hardcore player himself, and generally a decent guy.

[bambolina]

Send a message to the owner, (https://www.affiliateguarddog.com/community/members/ttr.11796/) he has got 4 online casinos and maybe is not even aware of what is happening at all. It's unlikely, however, but it's still worth a try asking if he has seen this thread at all. He is a hardcore player himself, and generally a decent guy.

I did already!


sent him also the link of the scam accusation. but what's the chance he's not aware of this?
I wish the casino owner was an honest person and the whole matter has been handled by unprofessional greedy managers.
The fact that they casino rep has been defaming publicly the game provider is a big thing.

It would be amazing if  the owner is not involved and the managers just acted ruthlessly and damage the casino reputation.
Everything is possible i guess.

He does know now as i tagged him so we shall see.

It would be a dream if the casino owner fires the managers and pays the winning but i do not hold any hopes.

We shall see!

[LoyceV]

It would be amazing if  the owner is not involved and the managers just acted ruthlessly and damage the casino reputation.

The only way for that to happen, is if the managers took your winnings for themselves. Otherwise they have no reason to withhold winnings. But if they took it, it won't stay under the radar. So this is all very unlikely.

[Pmalek]

Unfortunately, we can't share it, as it is covered by NDA's and internal policy.

That's too bad. That agreement wouldn't even allow you to share your own answers to the questions that LTC Casino asked while covering sensitive and private information? You don't have to share the actual betting data, transaction records, etc.

It is private data from the player and casino and only one of them is able to share it.

So either the casino or the player could share the data without breaking the NDA agreement? Are you saying that LTC Casino could make the data public if they wanted to with no repercussions to them and the same rules apply to the player?