Hi juanmatt,

I think you were already explained what the exact violation of ToC's was and I don't think there is something else to discuss here. And for the kind reminder, I really do not think this can qualify as a scam accusation at any level. Its simple - there are some rules and we follow them and ask our dear players to follow as well. But as I see this is a case of unawareness more than a purposeful abuse of bonuses, promotions or any other service provided by us for your personal gain, and I think our fraud department agrees with me here as well.

But here again, we have to agree that case of multi-accounting, in the condition when two accounts are in active use, is prohibited and ToC is absolutely clear about this. But in this case, after discussions with our fraud department and detailed review of your case, taking into consideration the fact that you have not been linked with bonus abuse and withdrawal is just a minor amount and obviously talks about your involvement in any fraudulent activities won't be serious, I am ready to negotiate with fraud department on behalf of your story and issue the withdrawal, but you also have to promise that you will stop playing on multi-accounts and keep just one. If these terms are fine with you, let's talk and we can sort everything out.

Everybody here knows I am not here to dispute cases, to prove someone that they are wrong or right. I am here for help and to make all members of BTC TALK community feel welcomed and gooooood on our website.

Will wait for your response.
Cheers,
David.

They asked me what account I'd like to keep, and I explained and told them I'd like to keep the one I was only playing on