Finally, the missing balance has been added. It almost took 15 days .. I have a 50% loss during this period. A high amount .. I stop using Poloniex.

I thought so, too. But it still didn't work. It's been 2 days since my last email. They don't even answer

My priority is always binance, but I prefer poloniex for zchash transactions. I have transacted on my offline wallet to poloniex But yes, they are really incredibly bad at support. The reason I raise the subject is just to inform people.

Hi,

Poloniex $Zcash $zec does not reflect my transfers to my account. I made 6 transfers using a single transaction ID on "February 15, 2021".
Total 200-300 $Zcash $zec . And 6 tracks. Only 1 of them was reflected in my account. The amount they deposit to my account is 2 Zec.

I emailed the same day evening and the problem is still not resolved. The interested customer representative constantly asks me for the transaction ID.

It says I have a lot of zec login information on my account, it says it might be one of them. Officially ridiculed. I have sent pictures many times, sent tx but still they keep asking me for ID. This is more than a shame for Poloniex.

I added my id and transaction history. I also marked that only $ 2 zec that matches the id and is credited to my account.
75 not in my account!
15 not in my account!
45 not in my account!
5 not in my account!
75 not in my account!




https://i.postimg.cc/RVsZN08v/Screenshot-2.png

Oncelikle "XMR-USD" trade emri verdiginizden bahsetmissiniz ancak Drive de yuklu olan resimlerde "XX-BTC HISTORY" sayfasini gozlemlediginizi fark ettim.Mobil sayfayi hic kullanmadigim icin asina oldugum bi nokta degil bu yuzden yanlis bilgi de vermek istemiyorum ama mobilden degil de masaustu gorunum alabilecegin bi sekilde giris saglar isen daha detayli erisim saglayip nerede hata yaptigini goreceksindir. Gecikmeler vs. olsa dahi bakiyenizin kaybolmasi gibi bi durum Poloda olabilecek bisey degil bence.

Merhaba,

Trade History den My History sekmesine baktin mi ?

Steama giriyor dedin elimi ayagima dolastirdin )

Bi suredir kararsizlikla takip ediyordum ve her seferinde ertesi gun keske yatirsaydim diyordum. Nxc hakkinda ki dusuncelerinize benimde ihtiyacim var desem yeridir..