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I feel like I'm being ignored at this point.... Its been well over a week. And you guys aren't even replying anymore..., can soemone PLEASE help me get my money?
zipzap account: 754 049 468
zipzap account: 754 049 468
Have you added you issue to our support queue? Once it's in our queue then our support agents can find you a solution. bitinstant.com/contact
Your order ID # is 5c1f12c6-b685-42e7-8f1e-ffd958554344
I have. i just did it again. you guys never responded....
Are you not receiving an auto response which states that we have logged your issue and we are looking into it? Please check your spam folder.
yeah. I got that. But nothing else ever game.
This means that your issue is already logged and support is already looking at your issue. We have no reason to contact you unless we have further questions or a solution. Thanks for your patience.
Could you atleast tell me what the problem is?
On my end it appears the order was executed. What was the Gox acct. # you wanted it to go to?
M21345146X
I sent four of them through. This is the only one that didnt go through.
The order ID you gave me does not match that Gox acct. #. Are you depositing funds to multiple Gox accts.? Are you sure you've given me the correct order info?
where did you get that order I.D.? I am 100% sure that the payment hasnt gone through. and that that is the correct gox account.
I retrieved the order ID # from the previous posts included in all of your and my thread responses. It does not list the same Gox # that you have given me.
*sigh*
That one is wrong.
The order i need help with is on
zipzap account :754 049 468
linked to mt gox account :M21345146X
The zipzap acct. # you provided references that same order ID # that I've already looked up and it is NOT listed to go to the Gox acct. # that you mentioned.
what gox accoutn does it reference?
M63433555X
okay... check zipzap account: 355 675 661
It appears this order also executed on 4/13 around 2 am.
Order ID # e3497ed2-c5a5-4290-8928-b82107464dc9
Gox acct. # M21345146X
Alright. obviously i have them mixed up... Here are the other ones... One of them hasnt gone through....
492 938 832
879 038 412
569 634 983
903 740 603
633 188 339
881 812 432
487 126 088
860 785 617
All of these orders appear to have been executed. Why do you believe that one has failed? Do you have anymore info about this failed order? Thanks.
one of them never appeared on mt gox....
2013/04/13 04:18:39 Spent $1,057.93064 $0.00580
BTC bought: [tid:1365826719846682] 9.99163250 BTC at $105.88166
2013/04/13 04:17:05 Spent $382.05994 $1,057.93644
BTC bought: [tid:1365826625682277] 3.60836750 BTC at $105.88166
2013/04/13 03:06:27 Deposit $480.05000 $1,439.99638
Transfer from bitinstant: BitInstant transfer
2013/04/13 02:06:29 Deposit $479.96359 $959.94638
Transfer from bitinstant: BitInstant transfer
2013/04/13 02:03:23 Deposit $479.98279 $479.98279
Transfer from bitinstant: BitInstant transfer
2013/04/12 02:52:26 Spent $480.05000 $0.00000
BTC bought: [tid:1365735146181046] 3.58246268 BTC at $134.00000
2013/04/12 02:30:44 Deposit $480.05000 $480.05000
Transfer from bitinstant: BitInstant transfer
2013/04/13 06:00:54 Spent $11.33292 $0.00351
BTC bought: [tid:1365832854785942] 0.10401945 BTC at $108.95000
2013/04/13 04:17:05 Spent $570.87500 $11.33643
BTC bought: [tid:1365826625446417] 5.39163250 BTC at $105.88166
2013/04/13 04:16:32 Spent $74.11716 $582.21143
BTC bought: [tid:1365826592709357] 0.70000000 BTC at $105.88166
2013/04/13 04:16:29 Spent $1,260.87772 $656.32859
BTC bought: [tid:1365826589599241] 11.90836750 BTC at $105.88166
2013/04/13 02:38:21 Deposit $479.03229 $1,917.20631
Transfer from bitinstant: BitInstant transfer
2013/04/13 02:19:22 Deposit $478.99389 $1,438.17402
Transfer from bitinstant: BitInstant transfer
2013/04/13 02:16:16 Deposit $479.02269 $959.18013
Transfer from bitinstant: BitInstant transfer
2013/04/13 02:12:49 Deposit $480.05000 $480.15744
Transfer from bitinstant: BitInstant transfer
2013/04/12 03:08:38 Spent $1.42656 $0.10744
BTC bought: [tid:1365736118285521] 0.01200000 BTC at $118.88000
2013/04/12 02:58:15 Spent $478.51600 $1.53400
BTC bought: [tid:1365735495009351] 3.85900000 BTC at $124.00000
2013/04/12 02:17:31 Deposit $480.05000 $480.05000
Transfer from bitinstant: BitInstant transfer
I'm not sure I understand why you think one of these orders has failed. If your not aware of the amount you are missing then how would you come to the conclusion that something was gone? I'm not saying your wrong or poking fun at all. If I can understand your line of thinking then perhaps I can help. Thanks.
count the number of deposits. on one account you see 1, then a group of four. ont he other you see one, then a group of three. It should be a group of four. We wired 8 transfers that day. one never went through.
I looked through the dollar amount and then found the moneygram receipt of the transaction that does NOT show on mt gox. Then i called moneygram, and they confirmed the transfer went through.
The zipzap account that does NOT show in my mt gox, is 754 049 468.
You say this one went through. butI don't have my money.
That is the problem.
RESOLVED!
aparrently two of them had the same order I.D. So one didn't go through. Seth manual fixed it for me. I have my money. thanks!
