Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

I'm on the 4/8 list and have been trying to stay patient. I haven't received any emails or pm's and didn't contact bitinstant through their support page, so I'm just wondering if my issue is with level 2 support or something? There's my Mt. Gox account since i never provided that before. Thanks!

Zip Zap Account #334717899      (payment confirmed)

Quote ID    74c415c4-ddfd-4cd8-9a37-2ed2408fc51f
Event ID    6e31cb2e-df7f-4401-b1dd-2d6cec563aa5
Destination exchange    MtGox
Destination account    M57147593X

Order event log
Timestamp    Event ID    Event type
Sun Apr 7 19:35:03 2013   6e31cb2e-df7f-4401-b1dd-2d6cec563aa5   Quote for new transaction

Gave your order another push. 

It's been a 10 day wait for me and my event log is still stuck at "Quote for new transaction".
https://www.bitinstant.com/order_status/74c415c4-ddfd-4cd8-9a37-2ed2408fc51f

I don't think I did anything wrong.

I received this info from ZipZap. Maybe it will help in some way

Merchant order ID
4cad1b9f-06fc-463c-92eb-cd532d4dc66d
Customer account ID
334 717 899
Payment code
15557068
Status
Paid
Amount
105.00 USD
Final full order amount
108.95 USD

OH NO!!!  I must save the baby that is getting rained on! 

I just gave your order a manual push.  If you don't see any resolution in 24 hours let me know.

[bitcrazynoob]

THANKS URSAY!

Bitcoins just showed up, issue resolved (I was on the 4/10 list).

Advice for everyone going postal in here--just be patient.  Ursay will come through for you.

-James

[silient]

Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc.
I DO have the receipt from wiring the money. including reference I.D. account number etc.

Providing any info is helpful.

Also logging your issue at bitinstant.com/contact will make sure that you are in our support queue.

Alright.
 
Date of transfer
04//12/13 Time 23:16:14 (Eastern standard time)
Reference number :23438824
order amount: $498.93 (Not including zipzap fee)
Do you want the zipzap biller information?

And yes. I'm in the support sytem.

Got a zipzap acct. # ?

Yes.
Its 754 049 468

Gave your order a manual push!  You may see some results soon. 

Thank you! When should i check back in here if I don't receive funds?

Ask for another push with your zipzap # in 24 hours. 

Ursay. I recieved this email.

Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 0a570269-55bf-4385-8127-d6ba4edd2a0c
EventID: 5e28bf2e-2a3f-4580-bacb-31fe7cd60214
DestAccount: M22433805X
QuoteID: 42c7cc14-8446-4094-a9aa-776899637143
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1366152400.93
APIResponse: {u'return': {u'xfer': u'878d392d-f457-47b5-b410-6d5b03628de6', u'amount': {u'value_int': u'47044900', u'currency': u'USD', u'display_short': u'$470.45', u'display': u'$470.44900', u'value': u'470.44900'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $470.449 USD

However. That is NOT my Mtgox account.
This is

M21345146X

How do we resolve this error? I did NOT enter the wrong Mtgox number on purchase. I copy and pasted the ID. I couldn't have made a mistake

What is your email?

xxnicholas.jamesxx@gmail.com



however, I do believe i accidentally entered
xxnicholas.jamessxx@gmail.com...

Not sure why i was emailed then at this point... Can you please look into it?

[URSAY]

Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc.
I DO have the receipt from wiring the money. including reference I.D. account number etc.

Providing any info is helpful.

Also logging your issue at bitinstant.com/contact will make sure that you are in our support queue.

Alright.
 
Date of transfer
04//12/13 Time 23:16:14 (Eastern standard time)
Reference number :23438824
order amount: $498.93 (Not including zipzap fee)
Do you want the zipzap biller information?

And yes. I'm in the support sytem.

Got a zipzap acct. # ?

Yes.
Its 754 049 468

Gave your order a manual push!  You may see some results soon. 

Thank you! When should i check back in here if I don't receive funds?

Ask for another push with your zipzap # in 24 hours. 

Ursay. I recieved this email.

Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 0a570269-55bf-4385-8127-d6ba4edd2a0c
EventID: 5e28bf2e-2a3f-4580-bacb-31fe7cd60214
DestAccount: M22433805X
QuoteID: 42c7cc14-8446-4094-a9aa-776899637143
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1366152400.93
APIResponse: {u'return': {u'xfer': u'878d392d-f457-47b5-b410-6d5b03628de6', u'amount': {u'value_int': u'47044900', u'currency': u'USD', u'display_short': u'$470.45', u'display': u'$470.44900', u'value': u'470.44900'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $470.449 USD

However. That is NOT my Mtgox account.
This is

M21345146X

How do we resolve this error? I did NOT enter the wrong Mtgox number on purchase. I copy and pasted the ID. I couldn't have made a mistake

What is your email?

xxnicholas.jamesxx@gmail.com



however, I do believe i accidentally entered
xxnicholas.jamessxx@gmail.com...

Not sure why i was emailed then at this point... Can you please look into it?

Where did this wrong Gox acct. come from?  Do you know anything about it or who it belongs to?

[silient]

Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc.
I DO have the receipt from wiring the money. including reference I.D. account number etc.

Providing any info is helpful.

Also logging your issue at bitinstant.com/contact will make sure that you are in our support queue.

Alright.
 
Date of transfer
04//12/13 Time 23:16:14 (Eastern standard time)
Reference number :23438824
order amount: $498.93 (Not including zipzap fee)
Do you want the zipzap biller information?

And yes. I'm in the support sytem.

Got a zipzap acct. # ?

Yes.
Its 754 049 468

Gave your order a manual push!  You may see some results soon.  

Thank you! When should i check back in here if I don't receive funds?

Ask for another push with your zipzap # in 24 hours.  

Ursay. I recieved this email.

Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 0a570269-55bf-4385-8127-d6ba4edd2a0c
EventID: 5e28bf2e-2a3f-4580-bacb-31fe7cd60214
DestAccount: M22433805X
QuoteID: 42c7cc14-8446-4094-a9aa-776899637143
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1366152400.93
APIResponse: {u'return': {u'xfer': u'878d392d-f457-47b5-b410-6d5b03628de6', u'amount': {u'value_int': u'47044900', u'currency': u'USD', u'display_short': u'$470.45', u'display': u'$470.44900', u'value': u'470.44900'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $470.449 USD

However. That is NOT my Mtgox account.
This is

M21345146X

How do we resolve this error? I did NOT enter the wrong Mtgox number on purchase. I copy and pasted the ID. I couldn't have made a mistake

What is your email?

xxnicholas.jamesxx@gmail.com



however, I do believe i accidentally entered
xxnicholas.jamessxx@gmail.com...

Not sure why i was emailed then at this point... Can you please look into it?

Where did this wrong Gox acct. come from?  Do you know anything about it or who it belongs to?

no. No idea who's it is.


edit: And found it. It's a friend of mine that iw as helping >.<
I'm sorry for freaking out. :/

However, could you give my order another push? It has not gone through yet :/

Zipzap account #: 754 049 468

[atk1989]

Hello I recently made a order yesterday and I  was trying to transfer money to my Mt.Gox. I realized that when you requested for my account number I was advised on the webpage that I need to use a exchange number that they have or my username but I used the cash deposit to mt.gox and realized while I was on my account today that you may of gotten my incorrect account number. Did you guys need my full account number if you did are you able to change the Mt.Gox account that I advised. I know it was my screw up and would be awesome if you could help  

[EdsWow1]

FINAL 4/10 support list includes users that I have logged issues for today and part of yesterday.  If you are not on this list then your issue may of been logged on an earlier date and is still being resolved.

liztah / yero888 / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson / Bunks / cassiolandim / devz0r / v1le / endlessdark / joae1975 / khesquid / karmic / Sowhat / voos / bitcrazynoob / dookiedue / koob / baggage / jwest411 / shivamachoman / Betelquese / cubism4nerds / EdsWow1 / lentilsoup94 / dannnk / Betelquese / bccdn / 3sd / breel / paradoxal / Kennedy3789 / spiritglove

Got solved today, got my money.

THANK YOU !


(and sorry for the impatience i had)

.

[briang35]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email. 

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

[lamourlamorgue]

Still nothing, sent in a support ticket a few days ago and nothing
Order ID   cd3a1a03-fef7-4191-a8d3-8de427824125
Quote ID   de59cd1b-5e88-4f1f-8b62-b5704bcd28ea
Event ID   d4944f3b-824e-442e-bb8a-934a59819790

order is from april 9th. nothing has happened.

Can I just get the money in my paypal?

Where did you log your support ticket?

bitinstant.com/contact ?

Did you receive an automated response that shows your ticket was logged and we are working on a solution?

yes
days ago.

I am seeing an error on your order that I have not encountered before.  You will have to be patient as your solution will need to come thru bitinstant.com/contact

Thanks!

I made a typo when entering it, I said to send 80.375 when the mtgox coupon was for 80.3745
it's such a delay for 1/2 of a cent.

[URSAY]

Hey, I made three orders to transfer to my mt gox account. Only three went through. I made a mistake when sending funds and misspelled my email. I also neglected to save the quote ID etc.
I DO have the receipt from wiring the money. including reference I.D. account number etc.

Providing any info is helpful.

Also logging your issue at bitinstant.com/contact will make sure that you are in our support queue.

Alright.
 
Date of transfer
04//12/13 Time 23:16:14 (Eastern standard time)
Reference number :23438824
order amount: $498.93 (Not including zipzap fee)
Do you want the zipzap biller information?

And yes. I'm in the support sytem.

Got a zipzap acct. # ?

Yes.
Its 754 049 468

Gave your order a manual push!  You may see some results soon. 

Thank you! When should i check back in here if I don't receive funds?

Ask for another push with your zipzap # in 24 hours. 

Ursay. I recieved this email.

Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 0a570269-55bf-4385-8127-d6ba4edd2a0c
EventID: 5e28bf2e-2a3f-4580-bacb-31fe7cd60214
DestAccount: M22433805X
QuoteID: 42c7cc14-8446-4094-a9aa-776899637143
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1366152400.93
APIResponse: {u'return': {u'xfer': u'878d392d-f457-47b5-b410-6d5b03628de6', u'amount': {u'value_int': u'47044900', u'currency': u'USD', u'display_short': u'$470.45', u'display': u'$470.44900', u'value': u'470.44900'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $470.449 USD

However. That is NOT my Mtgox account.
This is

M21345146X

How do we resolve this error? I did NOT enter the wrong Mtgox number on purchase. I copy and pasted the ID. I couldn't have made a mistake

What is your email?

xxnicholas.jamesxx@gmail.com



however, I do believe i accidentally entered
xxnicholas.jamessxx@gmail.com...

Not sure why i was emailed then at this point... Can you please look into it?

This could take sometime for us to investigate and then reverse the acct. in question and renew the order with the correct info.  What info did you include in your support request at bitinstant.com/contact ?

[URSAY]

Hello I recently made a order yesterday and I  was trying to transfer money to my Mt.Gox. I realized that when you requested for my account number I was advised on the webpage that I need to use a exchange number that they have or my username but I used the cash deposit to mt.gox and realized while I was on my account today that you may of gotten my incorrect account number. Did you guys need my full account number if you did are you able to change the Mt.Gox account that I advised. I know it was my screw up and would be awesome if you could help  

Again, this could take sometime for us to investigate, reverse the acct. in question and then renew the order with the correct info.  Thanks for your patience.

[URSAY]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email. 

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

[atk1989]

Hello I recently made a order yesterday and I  was trying to transfer money to my Mt.Gox. I realized that when you requested for my account number I was advised on the webpage that I need to use a exchange number that they have or my username but I used the cash deposit to mt.gox and realized while I was on my account today that you may of gotten my incorrect account number. Did you guys need my full account number if you did are you able to change the Mt.Gox account that I advised. I know it was my screw up and would be awesome if you could help  

Again, this could take sometime for us to investigate, reverse the acct. in question and then renew the order with the correct info.  Thanks for your patience.

Ok so I can understand next time I order when I send a order do you want the account number like the full account number or the short just numbers with no MG in the front and back. I tried the shorter number and the user id for Mt Gox before and was unable to process a order so I added MG to the front and back and it went through so now I am just confused?

[URSAY]

Hello I recently made a order yesterday and I  was trying to transfer money to my Mt.Gox. I realized that when you requested for my account number I was advised on the webpage that I need to use a exchange number that they have or my username but I used the cash deposit to mt.gox and realized while I was on my account today that you may of gotten my incorrect account number. Did you guys need my full account number if you did are you able to change the Mt.Gox account that I advised. I know it was my screw up and would be awesome if you could help  

Again, this could take sometime for us to investigate, reverse the acct. in question and then renew the order with the correct info.  Thanks for your patience.

Ok so I can understand next time I order when I send a order do you want the account number like the full account number or the short just numbers with no MG in the front and back. I tried the shorter number and the user id for Mt Gox before and was unable to process a order so I added MG to the front and back and it went through so now I am just confused?

This is very clearly listed on the front page of bitinstant.com

You want to use the MX acct. #

MtGox Account # (ex. M12345678X)

[kangaroos]

Quote ID: 8220533f-76bb-4b3f-965d-eca8d0547b6e
Destination exchange: MtGox
MtGox Account: M6972236X
Amount: $500.00

ZipZap Account: 839108974

https://www.bitinstant.com/order_status/8220533f-76bb-4b3f-965d-eca8d0547b6e

It is now Day 6.

I still haven't received anything.

The price went all the way down to $50 and I was not able to buy.

At $50 I could have purchased 9.6 BTC.

I sent the money to BitInstant with the intention of buying 8 BTC at $60/each (because I didnt think the price would drop to $50). Now that I missed that opportunity, I would like to receive the 8 BTC that I would have received if BitInstant was actually instant and I was able to purchase at $60.

URSAY - Can we come to an agreement of 8 BTC to make up for losses caused by the slow service?

[Epicblood]

It's been 5 days with no reply from BitInstant in regards to the ticket I created through your new contact page.
Would like this fixed ASAP.
Thank you
OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Did you not receive an automated response which states that your issue is logged and we are working on a solution?  Have you checked your spam folder?

Yes, 6 days now. and yes I checked my spam folder.

If you try and log the issue again the system should tell you if it is indeed already logged so you can be confident it's in our queue.  

I am confident that it is in your queue, I have checked a few times already.
It being in your queue does me no good, I need this issue resolved, it has been 12 days since I used your service and 6 days since I opened the ticket. This is just unacceptable.
I have been contacted by a member asking to join a class action law suit and will be seriously considering it if my problem is not solved within the next 24 hours.

EDIT: I am seeing refunds get done fairly quickly, so that is fine as well.

[URSAY]

Quote ID: 8220533f-76bb-4b3f-965d-eca8d0547b6e
Destination exchange: MtGox
MtGox Account: M6972236X
Amount: $500.00

ZipZap Account: 839108974

https://www.bitinstant.com/order_status/8220533f-76bb-4b3f-965d-eca8d0547b6e

It is now Day 6.

I still haven't received anything.

The price went all the way down to $50 and I was not able to buy.

At $50 I could have purchased 9.6 BTC.

I sent the money to BitInstant with the intention of buying 8 BTC at $60/each (because I didnt think the price would drop to $50). Now that I missed that opportunity, I would like to receive the 8 BTC that I would have received if BitInstant was actually instant and I was able to purchase at $60.

URSAY - Can we come to an agreement of 8 BTC to make up for losses caused by the slow service?

I would be happy to submit any request for a refund.

[rollingballs]

Usually my bitcoins appear within a few hours.  My girlfriend and I each submitted 2 orders yesterday and they have not shown up yet.  Please help. This is $1800 worth...I did log through the contact page

782aea26-103d-4cb8-a9ec-cb4d112777ba
80c8c340-67d3-4fc7-a029-fd228d2ede62
a0875c30-4b6f-433d-af32-973d0301d521
e7d3fa89-018e-436a-9a3a-ec8e10a4f9cd

Thanks

[bccdn]

Finally got mine. I was on the 4/10 list.

cheers

[uncfan42204]

Im scared to upload money through bitinstant it took a week to get my money last time and i dont want to go through that again... URSAY if i deposit money to my mt.gox account tomorrow would it actually be instant this time??