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Its been a few weeks any ETA when my issue will be resolved?
Alex.
As we drastically reduce our support back log we will be able to spend more time on price execution issues. As I've mentioned before, these issues can take some time to research and then must be escalated for a refund. Thanks for your patience.
Alex.
any news regarding my issue,please provide very approximate estimate when you will resolve it, do you need any more info from me?
Thank you.
Issue logged. These types of issues can take some time to research on our end. Please be patient.
Thank you.
Wrong exchange rate:
Order made Friday 12,2013
Paid 384.04 predominant rate was about $90 for BTC at the time of order, I would expect to receive about 384.04/90=4.26BTC I only received :3.27181814 about 1BTC missing. In other words you used rate of 384.04/3.27181814=117.3781621 about $30 more per BTC then the actual rate! I understand that exchange rate
fluctuate but not by $30 on Mt. Gox. On Saturday 13 I send the issue about it using the contact form on your website, still no reply.
Thank you for your help.
Order Details:
Order completed
Order receipt
Quote ID 2eb653fc-8bf4-4448-8712-8cb6c383fe2e
Event ID 46c50170-a4c5-4cc1-9c64-ce9dce635bc8
Fees (inclusive) 3.99%%
Amount you paid $400.0 USD
Amount you will receive $384.04 USD
Destination exchange Bitcoin Address
Destination account 1NqvVmiN9GcRH2SsuhnFv42q8xBQ7fZbTA
Order event log
Timestamp Event ID Event type
Fri Apr 12 19:39:09 2013 46c50170-a4c5-4cc1-9c64-ce9dce635bc8 Quote for new transaction
Fri Apr 12 20:06:26 2013 c5d1f50a-bef9-4fc0-bd18-0e32a8c03205 New Order
Sat Apr 13 00:14:29 2013 27aceeea-6684-4917-bae8-a2a79283d2b5 MTGox Order Loading
Sat Apr 13 00:29:30 2013 5bb1afff-83e0-4360-a481-6b63a32f2800 Order executed - funds deposited at remote exchange
Order made Friday 12,2013
Paid 384.04 predominant rate was about $90 for BTC at the time of order, I would expect to receive about 384.04/90=4.26BTC I only received :3.27181814 about 1BTC missing. In other words you used rate of 384.04/3.27181814=117.3781621 about $30 more per BTC then the actual rate! I understand that exchange rate
fluctuate but not by $30 on Mt. Gox. On Saturday 13 I send the issue about it using the contact form on your website, still no reply.
Thank you for your help.
Order Details:
Order completed
Order receipt
Quote ID 2eb653fc-8bf4-4448-8712-8cb6c383fe2e
Event ID 46c50170-a4c5-4cc1-9c64-ce9dce635bc8
Fees (inclusive) 3.99%%
Amount you paid $400.0 USD
Amount you will receive $384.04 USD
Destination exchange Bitcoin Address
Destination account 1NqvVmiN9GcRH2SsuhnFv42q8xBQ7fZbTA
Order event log
Timestamp Event ID Event type
Fri Apr 12 19:39:09 2013 46c50170-a4c5-4cc1-9c64-ce9dce635bc8 Quote for new transaction
Fri Apr 12 20:06:26 2013 c5d1f50a-bef9-4fc0-bd18-0e32a8c03205 New Order
Sat Apr 13 00:14:29 2013 27aceeea-6684-4917-bae8-a2a79283d2b5 MTGox Order Loading
Sat Apr 13 00:29:30 2013 5bb1afff-83e0-4360-a481-6b63a32f2800 Order executed - funds deposited at remote exchange
Issue logged. These types of issues can take some time to research on our end. Please be patient.
As we drastically reduce our support back log we will be able to spend more time on price execution issues. As I've mentioned before, these issues can take some time to research and then must be escalated for a refund. Thanks for your patience.
Can you provide your email?
