Nonya Business
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April 16, 2013, 04:30:50 AM |
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Zipzap: Amount to Pay: $503.95 Account Number: 129510301
Amount to Pay: $503.95 Account Number: 872511969
List 7 & List 8 Alum days strong! Has anyone figured out how to enter my numbers into their computer yet?
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donkeybozo
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April 16, 2013, 04:43:17 AM |
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Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb needs to be escalated
63+ hours now
Have you logged your issue thru bitinstant.com/contact ? I did Friday If you logged your issue at bitinstant.com/contact then you should of received an automated email which let's you know that our CS reps are working on your issue. Can you supply me with your Gox acct. MX # ? # M07225822X Looks like there is an issue finding your Gox acct. but you've appeared to provide the acct. info we have on file. I'm not sure how this type of issue would be solved so your best method for resolution would be to log everything at bitinstant.com/contact Thanks! Logged everything on Friday Bitinstant processed my transfer. Thank You Bitinstant.
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andrewb
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April 16, 2013, 12:29:35 PM |
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URSAY, have those Gox codes begun to go out yet? Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. Please allow 24 hours for your deposit to make it thru the queue. Thanks. Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks
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spineli35
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April 16, 2013, 01:13:24 PM |
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I sent my funds via bitinstant over a week ago to my mtgox account. I have been in contact with mtgox and they told me to post on this fourm. this is the receipt i got but never received the funds.
OrderID: b2feaff5-c660-4e30-9f88-a96a11bb70ac EventID: dc252981-d717-40bb-afa7-17e4149324cb DestAccount: M39244187X QuoteID: 2c36921b-c98f-4e4f-a2c8-97dd98c6c46c User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365542709.6 APIResponse: MTGOX-USD-L98D5-EJD6C-RMSL7-D2221 FundsSent: $480.05 USD
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chatran
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April 16, 2013, 01:58:21 PM |
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Hello i did payment from Brasil to mtgox with Bitinstant. Here is my confirmation code:
167246
I did to transfer for mtgox account: M47400850X
But still no founds !!
Can you help me URSAY?
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milardistone41
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April 16, 2013, 02:00:11 PM |
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thank you
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carsonchassy5
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April 16, 2013, 02:08:50 PM |
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ok
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URSAY
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Activity: 1946
Merit: 1000
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April 16, 2013, 02:09:29 PM |
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I've had a ticket open since March 26, and have only seen one email from BitInstant. I keep emailing support@bitinstant.ladesk.com and support@bitinstant.com asking for an update, but nobody ever responds. My ticket number IMY-ISLWK-987 Its been 20 days... Any chance somebody could take a look at this? In my ticket with MtGox they said that BitInstant will have to route the funds to the correct account. Our official support channel is now bitinstant.com/contact However, your ticket in our older system is still being worked on. We are working very hard to improve our support processes and clear out the back log. Thanks for your patience.
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Sayaret.Egoz
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April 16, 2013, 02:11:45 PM |
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Wrong exchange rate:
Order made Friday 12,2013 Paid 384.04 predominant rate was about $90 for BTC at the time of order, I would expect to receive about 384.04/90=4.26BTC I only received :3.27181814 about 1BTC missing. In other words you used rate of 384.04/3.27181814=117.3781621 about $30 more per BTC then the actual rate! I understand that exchange rate fluctuate but not by $30 on Mt. Gox. On Saturday 13 I send the issue about it using the contact form on your website, still no reply.
Thank you for your help.
Order Details:
Order completed Order receipt
Quote ID 2eb653fc-8bf4-4448-8712-8cb6c383fe2e Event ID 46c50170-a4c5-4cc1-9c64-ce9dce635bc8 Fees (inclusive) 3.99%% Amount you paid $400.0 USD Amount you will receive $384.04 USD Destination exchange Bitcoin Address Destination account 1NqvVmiN9GcRH2SsuhnFv42q8xBQ7fZbTA Order event log
Timestamp Event ID Event type Fri Apr 12 19:39:09 2013 46c50170-a4c5-4cc1-9c64-ce9dce635bc8 Quote for new transaction Fri Apr 12 20:06:26 2013 c5d1f50a-bef9-4fc0-bd18-0e32a8c03205 New Order Sat Apr 13 00:14:29 2013 27aceeea-6684-4917-bae8-a2a79283d2b5 MTGox Order Loading Sat Apr 13 00:29:30 2013 5bb1afff-83e0-4360-a481-6b63a32f2800 Order executed - funds deposited at remote exchange
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fiveletterword
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April 16, 2013, 02:11:52 PM |
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ok i will do
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URSAY
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April 16, 2013, 02:12:33 PM |
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Can you please look int my issues? I posted here on the 9th and sometime later was told I was added to the support queue but never heard anything after that.
I emailed you, like you asked, and you emailed me back saying I was in the support queue but never heard anything after that.
I then went to the contact page on the bitinstant page and filled out those forms, got a automated reply saying it would be looked into, and never heard anything back.
Can you please look into these?
I tried to send $250.00 directly to Bitstamp. (ZipZap already took its 3.95 and confirmed it sent you the rest)
OrderID: 8af24270-f2a1-4e84-8bb7-6a77cc88f13a EventID: 824b6fb6-82aa-4dfa-ba77-f546dbab18ea QuoteID: 00610994-aa35-4617-8446-c22ea6185b65
And this one for $30 which was a transfer rom Dwolla to Bitstamp.The money was removed from my Dwolla account, but never added to my BitStamp account.
OrderID: 1b6597e2-f9ac-4890-ab87-f5e482ff6eb1 EventID: 23457d6f-82bf-46e7-882a-c7a97433534e QuoteID: 57b27beb-381a-4cbc-ad9d-5358677f49c4
Thank you for your attention in the matter.
zipzap acct. # ? 565540010 Gave your order a manual push! I hope you see some results soon! Still nothing. Gave you another push!
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URSAY
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April 16, 2013, 02:13:53 PM |
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Hi, I have been waiting since April 4th for my transaction to be processed. I was on your 4/6 list, have sent several emails, (including to bitinstant.com/contact) but have not received any type of meaningful response. I am resending my info below.
OrderID: c0b1f990-fbe2-40a9-971e-b147481cb9bb EventID: a7c01786-0069-433b-b380-06b706130383 DestAccount: [omitted] QuoteID: b9a53f4d-a15f-4af4-b9da-643ffe52690b User: SYSTEM DestExchange: paypal eventtype: Order executed EventSentAt: 1365117747.01 APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0} FundsSent: $228.93264896 USD
Can you please push this through??? Thank you.
I'm sorry but I am unable to personally solve this type of issue so it is best served thru escalation. Our CS reps are looking into your issue. Thanks for your patience.
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URSAY
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April 16, 2013, 02:14:58 PM |
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I will probably looking further into some logged price execution issues as well. I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.
How do we determine exactly what we are owed? Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time? If you had us execute the BTC order then give me the BTC price at the time of your order. Figure out what you received and do the math to tell us what we owe you. Obviously the more info you can provide us with the better. My order time was Friday 4/12/2013 at 1:35 Eastern Standard Time. This corresponds with a MtGox time of 15:35. This screenshot shows the MtGox prices for that hour. If there is a way to figure out the exact time, then hopefully someone lets us know and I will find that out. Otherwise, it seems the most fair to simply use the average of the high and low which is $71.75/BTC. I bought $476.257605 USD worth of BTC which, divided by 71.75, means I should receive 6.63773666 BTC. I was only given 3.70151298 BTC so I am due 6.63773666-3.70151298 = 2.93622367 BTCPlease send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqbHere is more info from this order: On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj Quote ID 0a3eda29-de7b-4f86-9087-922569b2fdea Event ID d01ff15e-8413-453e-b92a-93bc1fcd729e Quote valid until Fri Apr 12 18:28:43 2013 Fees (Not inclusive of ZipZap) 3.99%% Amount you need to pay $496.05 USD Amount you will receive $476.257605 USD Expected delivery time(HH:MM:SS) 0:30:00 Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00 Destination exchange Bitcoin Address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj Order # f2275a92-c99a-4be1-a106-3db4ddd1717f https://bitcointalk.org/index.php?topic=128314.msg1840587#msg1840587email? pokapokajokajoka@gmail.comany news here ursay? ty Price execution issues will take far longer then 24 hours to resolve at this point. This requires a lot of research on our end for every individual case. Thanks for your patience.
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URSAY
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April 16, 2013, 02:16:05 PM |
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PUSHED! How long should it take after being manually pushed? If it would be easier, you can change my order to a "Bitcoins to email" order and send 8.2 BTC ($480 / $58 = 8.2 BTC) to the address I provided when I ordered ( nlewis5000@gmail.com). Adding changes to an order would only complicate the issue. It is reasonable to push a zipzap order every 24 hours. Do you need another push?
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URSAY
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April 16, 2013, 02:19:49 PM |
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Zipzap: Amount to Pay: $503.95 Account Number: 129510301
Amount to Pay: $503.95 Account Number: 872511969
List 7 & List 8 Alum days strong! Has anyone figured out how to enter my numbers into their computer yet? I've been needing more info from you... Can you supply me with your email? I also need to know the BTC address where you would need any refunds. Price execution issues will take much more then 24 hours at this point to resolve. These types of issues require a great deal of research on each individual issue from our end.
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URSAY
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Activity: 1946
Merit: 1000
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April 16, 2013, 02:21:52 PM |
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I'm sorry but your issue was escalated sometime ago. I am unable to solve this problem on my own. Thanks for your understanding.
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URSAY
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Activity: 1946
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April 16, 2013, 02:22:30 PM |
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URSAY, have those Gox codes begun to go out yet? Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. Please allow 24 hours for your deposit to make it thru the queue. Thanks. Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks It really helps me when you provide order info.
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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April 16, 2013, 02:23:14 PM |
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I sent my funds via bitinstant over a week ago to my mtgox account. I have been in contact with mtgox and they told me to post on this fourm. this is the receipt i got but never received the funds.
OrderID: b2feaff5-c660-4e30-9f88-a96a11bb70ac EventID: dc252981-d717-40bb-afa7-17e4149324cb DestAccount: M39244187X QuoteID: 2c36921b-c98f-4e4f-a2c8-97dd98c6c46c User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365542709.6 APIResponse: MTGOX-USD-L98D5-EJD6C-RMSL7-D2221 FundsSent: $480.05 USD
Have you already logged your issue via our main support channel? bitinstant.com/contact
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