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8d3df05ffcf0ea9a7b0fdd20f88b6bef610768238476b148c97aee67a957f6c0
waitin waiting waiting
thanks for help
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13fd1a0da4234c78d332927eaf50a5d4b529c233a01fb8d40786160b3cda328a
Many thanks
keep up the good job
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5004e60bbac6139ca7d5ccb1990ba7cfc91eace1d27b6495c44b39fa6b347f53
thx
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if this could get through i am thankful
36675abf25137a4e3095e1cbcffc8998ecff877c69f54a0791e0a33d036be97b
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txn 91707a771ec6dfbcc81fd4625e4db78604d8f517455637c4a0899ac96239b593
are you able to accelerate
thanks
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91707a771ec6dfbcc81fd4625e4db78604d8f517455637c4a0899ac96239b593
please
many thanks
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860f3ef97727500c8935fc9050936a1407ae39e254518fa3ef31d590221426d4
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860f3ef97727500c8935fc9050936a1407ae39e254518fa3ef31d590221426d4
please
many thanks
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6ffa314eb78d2f7d963b82574818be126209b0eb27be3f08cda0d63742d35b52
thanks if you can help out
108.46sat/B paid
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I just handled rwheeler's issue
I confirm. Issue resolved. |
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I confirm a personal message from Gareth at Bitinstant with a vouchx code. I have redeemed the voucher.
Thankyou Gareth. My issue is now resolved.
In regards to an email and spam folder. I do not believe the email was ever sent. I have never had an bitinstant email inthe past go to spam.
Either way, I am happy this ongoing issue is now closed. Lesson's learnt on both sides no doubt.
Regards
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baggage,
Bitinstant says your issue is resolved. Could you write back and confirm or deny this.
thanks
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*edited*
Summary:
I had an issue with my bitinstant order.
I contacted bitinstant support which did not fix the issue.
After 21 days I complained on this forum and got my issue resolved.
So my advice is to get issues resolved via the forum.
Regards
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Ursay,
It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.
Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!
$900 + 33 days= 0. I want action now
Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?
Any help or advice would be appreciated.
Baggage
Contact bitinstant support, give them a bit of leeway with trying to help solve the issue. If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc. You could pursue legal action to recover funds, although it will be difficult. We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed. Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them. I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage. Do you have any info which will allow me to find your order and help you with a resolution? Did you log your issue at bitinstant.com/contact? URSAY, I have pm'd you twice now. I have contacted bitinstant support. You yourself said the problem was in the queue. My email is rory.wheeler@gmail.comMy order is https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19I now am waiting 21 days and counting. I get the same response each time I ask, about providing details. You must understand, why after 21 days, why I feel like I am getting the run-around, and why soon I will seek other avenues to recover my funds as well as providing as much negative feedback I can about bitinstant. I don't have any current PMs. You had not provided any info which would allow me to look up your order in your last posts. With the info you just provided, I can confirm you are in the support queue. I apologize for your delay and I hope that we can bring you a solution very soon. A manual transfer was performed for this order on may the 1st and that manual transfer executed fine. baggage - please check your emails including the spam folder and look for your VouchX code there, if you can not find it then we can resend the email but your order has in fact executed. "A manual transfer was performed for this order on may the 1st and that manual transfer executed fine." In reply: Well Bitinstant says I received a voucher. I say I didnt. I have checked and double checked my email and believe I did not receieved the vouchx voucher code. I have checked and double checked everywhere I use vouchx coupons and no luck. To resolve this I believe Bitinstant should be able to provide the following evidence: -details of who the bitinstant rep was that send me this manual transfer -details of the manual transfer -send a copy of the voucher code to my email (as quoted in the order). If Bitinstant cannot do this (particularly providing the copy of the code they apparently send me) within the next few I must conclude I am being given the run-around. Regards |
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Ursay,
It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.
Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!
$900 + 33 days= 0. I want action now
Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?
Any help or advice would be appreciated.
Baggage
Contact bitinstant support, give them a bit of leeway with trying to help solve the issue. If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc. You could pursue legal action to recover funds, although it will be difficult. We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed. Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them. I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage. Do you have any info which will allow me to find your order and help you with a resolution? Did you log your issue at bitinstant.com/contact? URSAY, I have pm'd you twice now. I have contacted bitinstant support. You yourself said the problem was in the queue. My email is rory.wheeler@gmail.comMy order is https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19I now am waiting 21 days and counting. I get the same response each time I ask, about providing details. You must understand, why after 21 days, why I feel like I am getting the run-around, and why soon I will seek other avenues to recover my funds as well as providing as much negative feedback I can about bitinstant. |
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Ursay,
It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.
Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!
$900 + 33 days= 0. I want action now
Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?
Any help or advice would be appreciated.
Baggage
Contact bitinstant support, give them a bit of leeway with trying to help solve the issue. If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc. You could pursue legal action to recover funds, although it will be difficult. We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed. Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them. I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage. |
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Ursay,
It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.
Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!
$900 + 33 days= 0. I want action now
Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?
Any help or advice would be appreciated.
Baggage
Contact bitinstant support, give them a bit of leeway with trying to help solve the issue. If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc. You could pursue legal action to recover funds, although it will be difficult. |
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So I had a problem with my order on 25th April
I have contacted support several times.
I have posted here in the forum. I contacted URSAY and confirmed I am in the queue of issues.
So how long does it take to fix and solve my problem? How long is the queue, how long do i need to wait?
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PM sent with email as requested. thanks I have a problem with my bitinstant order, bitinstant support and feedback. I come here to offer bitinstant the chance to resolve the issues. On 25th April I created an order for bitstamp coupon to vouchx coupon. https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19. I created a bitstamp coupon and paid through to bitinstant. Bitinstant have the funds. Thu Apr 25 13:38:54 2013 803c1d00-f7aa-4be9-a078-aea138eb54b4 Order executed - funds deposited at remote exchange I confirmed with bitstamp that the voucher has indeed been redeemd , meaning bitinstant do indeed have the funds. The order failed. The failure was on the bitinstant side. Thu Apr 25 13:38:54 2013 d35aaceb-22f2-43ad-bd64-5f48e8bbb171 Serious error occurred I contacted bitinstant support "seth" who said that my coupon failed and suggested I needed to pay again. This reply poor handled my issue, so I replied and got forwarded to another bitinstant representative "charlie". Someone from Bitinstant have now set the order as to "manual transfer" and I have not received any feedback. I am still missing my funds (ie have not received a refund not the fulfillment of my original order to receive vouchx). Wed May 1 22:03:20 2013 614d9c13-5f09-41bf-8580-0ae6ed1378f9 Manual transfer created The whole process has been extremeley poor and I want this issue solved. A refund of funds back to my email address is easiest. Please provide me with your email so I can verify that your issue is logged in our support system. Thanks. |
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