Regarding Over-Rake Refunds
The investigation into over-raked pots has been completed. We are now loading the data to run a payout script. We expect this process to take up to 36 hours to complete. Once paid out, players will notice a transaction with type "Refund" in the cashier screen. Players will also be credited an equal amount of Bitcoin Cash, which can be claimed in the same manner as our BCH distribution process, by emailing bch@swcpoker.eu and following the instructions.

Regarding Bitcoin Cash
Bitcoin Cash claims continue to be processed regularly. If you had a balance at SwC Poker on August 1st, you may email bch@swcpoker.eu to claim your BCH. This regular processing will continue until at least the end of 2017.

Regarding Client Development
After the refund process completes, we will shift focus back to developing our new client software. This new software will eliminate many of the issues experienced by players today. The client will be developed to run on multiple platforms and will greatly improve player experience. We understand this has been a difficult time for SwC Poker, and we vow to improve the platform.


Thank you for playing at SwC Poker

Sorry, are you having the same conversation as I am? It almost seems as you have blanked on ways to address my claims, and you have resorted to attacking my 'character' even though I am a widely loved and respected seal. Want to test that? Go ahead, get an opinion poll and post results. Do literally anything that confirms anything you say, and you will run into fewer people like me.

I am sorry for hurting the sales of your "bad hands, trust us" script. I love sealnut blubber

Ha, let me know when you'd like to actually reply to my message.

Just keeping people honest on both sides, buddy. I know you're not used to people who pay attention to detail when someone is selling a rogue script without any accountability nor even hint that it's functional and not itself buggy

Take a deep breath, and remember that saying the word "programming" does not magically give you knowledge and credibility.

If I'm fake news, tell me this: do you understand how the script was written or how it works? Does the word "script" mean some kind of magical nonsense to your medicated brain?

It was not written by a community of programmers. You and RUChamp have a direct profit motive, as he has already admitted he is sharing the profits with you guys. You are selling a script without providing any information on it, you are simply asking people to commit $20 to receive a 3-line output that is designed to appease them. It's a good way to make money, I give you that, but it's not honest. You are being just as dodgy about your script as SwC is about their analysis. You simply cannot explain what the problem is, and you cannot explain how your script calculates it.


I applaud SwC for not exhibiting the immaturity and unwarranted technical certainty that you seem to live under. I suggest you let RUchamp try to do the talking. No need to dumb it down, as your readers aren't too naive to understand the large spectrum of quality in one-off programming projects from a cheap source. There are a number of ways to confirm the accuracy and functionality of your script without releasing the source for free to everyone, though that's what you would do if you were interested in helping people.

On another note I'm offering my own script. It tells you how many times youll lose with AA in Trump's presidency. It's community supported, and here are some of the commands I use to run it:

cd porn
mkdir swcscriptlol
mkdir handhistoryanalysis
pip install foresight
python manage.py runsupersmarthandanalysisserver

Ok so I clearly have some scripts up and running that analyze hand history and provide you with an accurate value of "bad hands". There is nothing you can say to prove I have not done so. You are simply smearing fake news everywhere if you doubt the validity of the script I just wrote.

I commissioned it. Only charging $10 for mine. Let me know if you want screenshots lmao

So you're saying RUchamp's script is not the official solution for determining the existence and frequency of error and reaching an accurate number? You're saying that you don't know anything? How much out of the 5 chip price do you accept as payment?

:O

Only because I have such a hard time explaining any of the complexities of this situation on SWC without being met by fervent tribalism for SWC/glitch..


For all you shills and shillettes:







Glitch claims he knew about it for say, a month before the rest of us, yet this is not in any way a justification of him clearly keeping this from players he is so closely associated with (or was), and that players addressed him about the bug.


Infer what you will, people.


These screenshots don't even address the fact that the bug had happened not only once but twice from presumably SWC conception (early 2015) until an undisclosed time, and then reappeared sometime(??) in 2017 until April(??) of 2017. The point of mentioning this is that as many players whether in discord or in SWC chat box had been wholly uninformed whether by glitch (who is a 'man of the people' in those parts) or by SWC themselves. No formal statement, no official time frames, nothing. Glitch didn't say a word to any of us etc. etc.


Again, infer what you will.


** It is also worth noting there was no actual formal statement from SWC until this was brought more into the light by some players (including yours truly) and the players found out not from glitch who did know before the rest of us, but from other players finally either finding out themselves or finally bringing it to light. I could be wrong claiming this as I'm too lazy to go read what they posted originally so for what its worth: I'm pretty sure swc hasn't actually addressed the fact formally that this bug has happened before (2015-?) but only claims it happened the most recent time, and has been patched.

 

Agreed.  The ambiguity of the released statements by the representative is silly at best and is downright willfully ignorant imo.  It's almost as if they didn't release any statement at all.  

both of you stop spamming the fucking thread. devalues everything else around it

You know you've hit the target when someone disregards the substance of your message, and replies to the open-ended comment at the end. Yes, kook, unlike all other users of the site, you would deserve it because genuinely and persistently threatening to kill people hundreds of times has its consequences.

Whose fault is that? It is not a dishonest company, it's just not the most efficient nor well-backed. It's still a fucking rockstar compared to the other btc sites which have been compromised by a number of interests other than BTC and anonymity. I agree with you that it's kind of hilarious how ambiguously defined this issue is, but I absolutely deny your understanding of the issue because you are simply not technically literate. RUchamp is even worse.

You are showing zero restraint in making claims of a "scam" where MOST of the time, you as a player would never hear about this kind of issue. That doesn't make it right for SwC to drag ass in understanding and therefore announcing it, but you are simply misrepresenting the efforts of the site and its staff. It IS a crazy kook rant, you just think because you stopped pursuing people and trying to dox them, that you have some sort of mature perspective. If it's a shitload of money, it will be a problem and nothing you say along these lines will change what needs to be done: pay back or take a large reputation hit. I remind you that you have ventured into the realm of the hypothetical, kind of like you did when you spent months, years having incredible meltdowns at complete false alarms.

I have all the attention I need, because I deserve it. I actually am furious with you as a person, because I hoped you would make it out of your struggles. I abuse people like you because you need a daddy, you need someone to remind you how life works.

Be patient. You are a terrible person and unlike most users, would deserve to be stolen from if that turned out to be the case. With that said, I don't think that's what is happening here and I don't think you have any intention on helping the issue. You just want to see blood, for something you're still not sure is true.

You are wrong about literally all of them. With your reply you have proven my last one. You are not here to help, neither SwC nor any prospective or current players. You are here to be noticed and you want money. Kook, do NOT even come close to pushing me. I will end this thread faster than you can ask for my address and threaten to kill my mother repeatedly for hours at a time.

Reputation matters. SwC seems to be working on theirs. What are you doing with yours, today?

1. You are wrong

2. You are wrong about this too

3. You are wrong about this one

4. What? Are you even saying anything here? Are you on your meds today?

5. Yes, the absolutely do. However you are an amateur at what you do, therefore your understanding of the issue is not sufficient. I'm sure if RUchamp's "commissioned" (LMFAO) script is useful, SwC will acknowledge and use it. However you are so brutally incompetent that you can't understand that your motive has shifted to something malicious and unhelpful. You can continue on your path while the supporters of the site continue to be patient and understanding.

Just stop, kook. You've threatened to kill everyone here at least once. Do you want me to post it all here? It's an ugly look into infrequent moments at SwC but I'm very, very tempted right now. It might just render you unreliable

There are too many contradictions.

1. There is absolutely no proof that swcpoker wanted to steal money. And the support has already react about the rake issue. They are working on it. They do not ignore it.

2. How can you affirm that the room had the intent to steal money when they give away so much money in freerolls ? Do you see the contradiction ?

3. What is the logic to grind freerolls in a "insolvent" room ? Again, do you see the contradiction ?

4. Are you really serious when you write that you, "veterans", have to grind freerolls to get your money back ? Is it a joke ? Do you have an idea of the expecting value to play a freeroll with 50 players, a prizepool of 1 chips and 3 payed places ? And I do not consider the amount of time consumed. Are you stupid ?

5. It is difficult, very difficult, to ignore that some of the most horrible people at swcpoker (donk4u and RUchamp used to harass and insult people all the time at tables) are posting here accusations without evidence against the room.


You just discredict yourself by continue posting here.

RUchamp, who used to degen at midstakes Big O and Pineapple while harassing people when he was losing, now he grinds freerolls for a living on a « criminal » room who gives away free money…

RUchamp, who posts about how insolvent is swcpoker but expects to win free money from an insolvent room by registering a freeroll no later than today… (see below)



I am just astonished by the dishonesty of certain posters in this thread. I cannot believe my eyes of what I read.

So yes, there are some technical disfunctions at swcpoker and people are right to complain about it. But you have to admit that we are very lucky to play on a room who provides a ridiculy low rake, a huge amount of poker variants, and daily freerolls to attract newcomers.

Let this small team work properly, thanks.

An update regarding concerns listed above, Bitcoin Cash, and future development


SwC Poker Client Development
We understand and agree client development has taken a long time. SwC Poker is run by a small but dedicated team. Our development resources are limited, but we are working steadily towards client software that will run on multiple platforms and provide a better playing experience than our current Windows only client.

Bitcoin Cash
We expect to announce a system to claim your Bitcoin Cash tokens within days. This has taxed our already limited development resources but we felt it was too much value to our players to ignore. Once the system is ready, we will announce so on this forum, on our website, and on our twitter account @swcpoker

Over-Raked and Under-Raked Pots
Some months ago we discovered a system bug where pots were both over-raked and under-raked. We will make no adjustment for under-raked pots and will fully refund over-raked pots. The bug happened rarely and did not affect many players. This process will include a full auditing of our hand history system and will be resource intensive. The scale of this issue was small, and will be addressed in due time.

I agree, this is not an adequate update. How do you know that this was a rare problem that was small in scale if you haven't run the numbers? Exactly how much money needs to go missing before SWC makes this a priority?

Part of the reason that players kept mum about this bug as long as they did is because some players were purposely exploiting the bug to screw over other players and it was assumed that more people would exploit it if the issue was widely known. You also faded a couple of kook's more important questions about the site's solvency.

I would like answers to the following questions:

1. Can you please specify when the bug was introduced and fixed both the first and second times? I have heard speculation that the bug was present since the inception of the current site, was initially fixed sometime in 2016, and then re-fixed in early April of 2017. However, it would be very helpful to know exactly which hands were affected by this bug. When the bug was discovered and fixed the first time, were the affected players reimbursed or even notified at that time? Why not?

2. Will SWC be releasing a script (the one that's already been written) to allow players to calculate what they are owed from their personal HHs? Some players already know what they're owed, while the rest of us have no idea. There are a few players that are writing scripts from scratch to find out, but it grinds my gears that you have a script already written that you are not making available to your players. If this is such a rare problem that did not affect many players, why are you being so cagey about telling people what they're owed or even letting them figure it out on their own? Wouldn't it be better for SWC to release an official script rather than have six different un-vetted versions floating around? This reminds me of when carlo88 had to write and distribute a script to fix your broken HHs because SWC devs never got around to it (they still haven't gotten around to it). Why are your players being forced to do the job of your developers?

3. Will you make HHs available to players from the relevant dates when the bug was active? I have heard that people have written to support asking for their HHs so they could make their own determination of how rare and insignificant this bug was only to have their requests denied. This makes me uncomfortable because it means that if players didn't notice that the default configuration on SWC is to not save your HHs, they will have no way to independently verify that they were repaid in full.

4. Can we have a better ETA than "in due time"? Your phrasing makes me think this is an issue you are currently devoting zero resources to. Are you sitting on this problem until the price of coin drops? I am frustrated that when you learned about the underraking bug from your players that you owe, the dev team was all over it in less than 12 hours, while you expect your players to give you indefinite-length interest-free loans for the amounts missing from their winnings. So, to quote kook:

5.  Is SWC insolvent?  Would it bankrupt the site to repay stolen funds? I see that the guarantees on the overkrills were lowered again a few days ago, while the rake caps and minimum withdrawals have remained unchanged. This, in addition to SWC cutting back every other player promotion on the site (leaderboard, high-krill krillrolls), makes me presume that the site is losing money. What happens when you're raking less than your overhead costs? Are you going to just turn off the servers when your BTC faucet runs dry, thus turning the bug into an exit scam?

Right now, I think that restoring your players' trust in the site's ability to spread fair games and repay players affected by software bugs in a timely manner should take precedence over any new feature development, including the new Windows client and BCH. If you need to take the site down for a week to perform the audit, do it. SWC has a serious credibility problem that isn't going to go away until people start seeing some actions backing up your promises and better communication in general. I can't recommend SWC as a trustworthy site and won't be playing raked games there until balances are made whole.

TL;DR: SWC hasn't reimbursed players for misappropriated funds for a minimum of 4 months, if not years. I don't recommend playing or keeping funds on SWC until they can account for the missing coins and pay back their players in full.

In retrospect, I regret originally referring to this as an "overraking" bug.

As you can see from the below HH (player names removed), we aren't talking about pots being overraked by a few cents, we're talking about pots being shorted by an order of magnitude more than the correct rake. For example, this pot was raked 0.18 mBTC in addition to player4 being shorted 2.50 mBTC because player2 left before the hand was over. At current prices, this single hand was "overraked" by about $10 USD and they were "raking" close to 27%.

You will also note that the timestamp on this hand shows it was played a full 4 days after SWC said that the bug had been addressed in this thread, so either SWC didn't consider it important enough to restart the server for at least 4 days after they patched it or the bug still isn't fixed.



Here's another hand where the pot should have been 52.65 mBTC but only 29.25 mBTC was given to the winner. The pot was "overraked" by 23.4 mBTC (~$93 USD) and they're "raking" 44%.