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I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.
This is my ticket reference, where I give full details of the transaction: 58327
I would really appreciate a response with clarification as soon as possible.
Thanks.
This is my ticket reference, where I give full details of the transaction: 58327
I would really appreciate a response with clarification as soon as possible.
Thanks.
So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries.
It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..*
There is a very big amount of tickets but we are answering every ticket within 24 hours.
As for your question, that answer is that your deposit address is instantly sweapt into our coldstorage, so that all funds are safe.
Regards
So does that mean that I cannot use my ethereum deposit address from bitpanda to get an overview of my balance on etherscan? That's a bit strange as being able to see it there is what gives customers that extra level of assurance and confirmation that our transaction was indeed successful.
You can't use it to check the balance, but you can check it for incoming transactions.
Hmm...
Well at the very least I appreciate the prompt response here.
