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EthereumPY
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Activity: 111
Merit: 10
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August 23, 2017, 09:51:27 PM |
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BitPanda.com
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Bitpanda Support
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August 24, 2017, 12:17:54 AM |
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We answered your ticket. We will use the ticket for everything now in order to protect your personal informations.
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EthereumPY
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August 24, 2017, 01:01:25 AM |
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FYI several hours passed still unavailable
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AnnETH
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August 29, 2017, 10:11:57 PM |
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I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.
This is my ticket reference, where I give full details of the transaction: 58327
I would really appreciate a response with clarification as soon as possible.
Thanks.
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AnnETH
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August 30, 2017, 12:28:46 PM |
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I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.
This is my ticket reference, where I give full details of the transaction: 58327
I would really appreciate a response with clarification as soon as possible.
Thanks.
So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries. It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..*
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TwinWinNerD (OP)
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Activity: 1680
Merit: 1001
CEO Bitpanda.com
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August 30, 2017, 12:30:25 PM |
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I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.
This is my ticket reference, where I give full details of the transaction: 58327
I would really appreciate a response with clarification as soon as possible.
Thanks.
So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries. It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..* There is a very big amount of tickets but we are answering every ticket within 24 hours. As for your question, that answer is that your deposit address is instantly sweapt into our coldstorage, so that all funds are safe. Regards
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AnnETH
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August 30, 2017, 12:38:56 PM |
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I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.
This is my ticket reference, where I give full details of the transaction: 58327
I would really appreciate a response with clarification as soon as possible.
Thanks.
So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries. It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..* There is a very big amount of tickets but we are answering every ticket within 24 hours. As for your question, that answer is that your deposit address is instantly sweapt into our coldstorage, so that all funds are safe. Regards So does that mean that I cannot use my ethereum deposit address from bitpanda to get an overview of my balance on etherscan? That's a bit strange as being able to see it there is what gives customers that extra level of assurance and confirmation that our transaction was indeed successful.
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TwinWinNerD (OP)
Legendary
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Activity: 1680
Merit: 1001
CEO Bitpanda.com
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August 30, 2017, 12:41:52 PM |
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I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.
This is my ticket reference, where I give full details of the transaction: 58327
I would really appreciate a response with clarification as soon as possible.
Thanks.
So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries. It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..* There is a very big amount of tickets but we are answering every ticket within 24 hours. As for your question, that answer is that your deposit address is instantly sweapt into our coldstorage, so that all funds are safe. Regards So does that mean that I cannot use my ethereum deposit address from bitpanda to get an overview of my balance on etherscan? That's a bit strange as being able to see it there is what gives customers that extra level of assurance and confirmation that our transaction was indeed successful. You can't use it to check the balance, but you can check it for incoming transactions.
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AnnETH
Newbie
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Activity: 4
Merit: 0
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August 30, 2017, 12:46:01 PM |
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I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.
This is my ticket reference, where I give full details of the transaction: 58327
I would really appreciate a response with clarification as soon as possible.
Thanks.
So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries. It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..* There is a very big amount of tickets but we are answering every ticket within 24 hours. As for your question, that answer is that your deposit address is instantly sweapt into our coldstorage, so that all funds are safe. Regards So does that mean that I cannot use my ethereum deposit address from bitpanda to get an overview of my balance on etherscan? That's a bit strange as being able to see it there is what gives customers that extra level of assurance and confirmation that our transaction was indeed successful. You can't use it to check the balance, but you can check it for incoming transactions. Hmm... Well at the very least I appreciate the prompt response here.
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pandabaer
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Activity: 4
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August 30, 2017, 02:04:51 PM |
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DAs neue EUR Wallet gefällt mir sehr gut. Frage: Wie ist dieses Geld eigentlich gesichert/besichert im theoretischen Falle einer Pleite der bitpanda-Börse oder im Falle von Hacking-Diebstahl ? Liegt das Geld bei einer (österr.) Bank? Gilt da die Einlagensicherung pro Kunde mit 20000 bzw. 100000 Euro pro Konto oder gilt das nicht ? JA/NEIN ?
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pandabaer
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Activity: 4
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August 30, 2017, 02:18:29 PM |
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Ich verwende bei bitpanda den Google Authenticator für den 2FA-Handy-Code. Hab jetzt gehört, da hätte man sich zu Beginn auch einen Code notieren müssen, damit man den Google Authenticator wieder neu installieren kann (bei Verlust, Diebstahl, Neues Handy, etc.) ... ansonsten kann man NICHT mehr auf bitpanda.com rein ? Stimmt das ? Mein Handy ist relativ neu aber irgendwann trifft einer der o.a. Fälle zu und man muss neu installieren. Wie komme ich dann wieder in bitpanda ohne 2FA-Code rein ? Was soll ich JETZT tun ? Bzw. was soll ich SPÄTER tun, wenn ich den Google-Authenticator irgendwann neu aufsetzen muss ? Wahrscheinlich wird das manuell bei bitpanda.com erledigt werden müssen, wie schnell geht das ?
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BitPanda.com
Full Member
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Activity: 191
Merit: 200
Bitpanda Support
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August 31, 2017, 01:03:43 AM |
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Yes it's correct. SEPA payment is only available for the EUR-wallet now anymore. Ich verwende bei bitpanda den Google Authenticator für den 2FA-Handy-Code. Hab jetzt gehört, da hätte man sich zu Beginn auch einen Code notieren müssen, damit man den Google Authenticator wieder neu installieren kann (bei Verlust, Diebstahl, Neues Handy, etc.) ... ansonsten kann man NICHT mehr auf bitpanda.com rein ? Stimmt das ? Mein Handy ist relativ neu aber irgendwann trifft einer der o.a. Fälle zu und man muss neu installieren. Wie komme ich dann wieder in bitpanda ohne 2FA-Code rein ? Was soll ich JETZT tun ? Bzw. was soll ich SPÄTER tun, wenn ich den Google-Authenticator irgendwann neu aufsetzen muss ? Wahrscheinlich wird das manuell bei bitpanda.com erledigt werden müssen, wie schnell geht das ?
Du hast Recht, du würdest uns in so einem Fall kontaktieren und wir erklären dir was dann machbar ist. In jedem Fall ist es aber besser du sicherst dir deinen 2FA creation key um selbst den Eintrag auf einem neuen Handy neu einrichten zu können.
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firepredator
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August 31, 2017, 09:16:28 PM |
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this is the best for eu
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BitPanda.com
Full Member
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Activity: 191
Merit: 200
Bitpanda Support
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September 01, 2017, 02:34:54 AM |
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this is the best for eu
Thank you for your friendly review.
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HamonOne
Newbie
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Activity: 1
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September 04, 2017, 08:23:21 PM |
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Offered Security Features:
SSL Certificate 2 Factor Authentification Userdata is always encrypted TREZOR Coldstorage Different Servers for Web and Wallets SMS Verification
so that means you keep the coins in a Trezor cold storage, or it means there is some kind of API for customers that have a Trezor?
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BitPanda.com
Full Member
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Activity: 191
Merit: 200
Bitpanda Support
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September 05, 2017, 09:14:15 AM |
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Offered Security Features:
SSL Certificate 2 Factor Authentification Userdata is always encrypted TREZOR Coldstorage Different Servers for Web and Wallets SMS Verification
so that means you keep the coins in a Trezor cold storage, or it means there is some kind of API for customers that have a Trezor?
We as bitpanda hold funds in a TREZOR coldstorage. At the moment there is no function for users to hold their coins in a trezor.
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fr4nkthetank
Legendary
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Activity: 2294
Merit: 1182
Now the money is free, and so the people will be
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September 10, 2017, 01:58:17 PM |
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Hey BitPanda ! It seems there is a possible scam going on with new exchange Bitzure, see this thread : https://bitcointalk.org/index.php?topic=2126606.new#newIt also seems some funds have been moved to you to this addy: 1N52wHoVR79PMDishab2XmRHsbekCdGquK from 19LsbJBRSqqbpv77uTubhwpwr42tcrbhG7, a known bitzure address. You can follow the deposit trail that starts here: https://blockchain.info/address/1Lk5v7XPCEHqSfnNn7vv9MMVJoq2uhkxPqIf possible please investigate for fraudulent behavior, and please freeze the funds if applicable. Thank you.
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