Hello,

Brief update on upcoming developments at Kraken:

https://np.reddit.com/r/Kraken/comments/7hutra/weekly_rkraken_discussion_december_05_2017/dqu062l/

Thanks for bringing your business to Kraken!

There are a high volume of access cases at the moment, but we do review new escalations daily, so it may help to escalate your ticket here:

https://np.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

Please file a support ticket at https://support.kraken.com/hc/requests/new or escalate your existing ticket (if you have already filed it and too much time has passed without a reply) at https://np.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

Solved by agent (this particular one in one day)!  Thanks for connecting with support on your issue.

Looks like this one has been solved - thanks for letting us know about this issue. 

For those who have had issues with verification, please feel free to escalate a ticket here:

https://goo.gl/forms/2VolutBY6HBGJRRA3

This ticket has been previously reviewed and should be ready to go, but has been escalated and provided a higher priority level.

This has been solved, thanks for bringing it to our attention!

There are a variety of reasons a deposit could be held.  In order for us to identify it and expedite its processing, please submit your support ticket through this form:

https://goo.gl/forms/2VolutBY6HBGJRRA3

Thank you!

Thanks for sharing your ticket number.  You will receive a followup soon from staff.

In general you are correct about the client never having to apologize for their frustrations.  Our role is to support and examine the solution to the problem at hand.  However, in this space there do come times when we do actually draw a line in the sand as to what is acceptable and what is not. 

Abusive language (or behavior), particularly when manifesting as a threat, is not acceptable. We do not dwell, and are happy to forgive and forget the past as a matter of routine and practice, and in these circumstances it's our custom to move forward and focus on resolving the issue, but we do ask that clients in such a situation do as well.

The most current statement of Kraken on BTG remains that which is shown at:

https://twitter.com/krakenfx/status/922605826627342336

While we are always open to adding new digital assets to our exchange, we do not generally confirm in advance which ones will be listed. The best way to get up-to-the-minute details regarding which assets are being listed on Kraken is to read our email newsletters and to follow us on social media.

As a cautionary caveat, please note that you should never give away username(s), password(s), private key(s), seed phrase(s), e-mail(s) corresponding to an account, or other such information.  For example, providing one's private keys or seed phrase (of your bitcoin wallet which you have on your own computer) to a web site that asks for these in exchange for a forked coin, is simply a sure way to lose one's bitcoins, and not receive any forked coin (this has recently been in the news media and is a serious problem in the crypto economy).

How to Secure Your Account:
https://support.kraken.com/hc/en-us/articles/201396837-Securing-Your-Account

IMPORTANT NOTE: Kraken does not currently offer phone support.
https://support.kraken.com/hc/en-us/articles/115013099227-Kraken-does-not-offer-phone-support

I'm glad you were conscientious such that you were able to post the error rates that you experienced.  I personally observed them and was interested in some of the numbers that were posted and I appreciate it.  

I do think that in the end you will appreciate the upcoming improvements that developers have been preparing to launch, which will be deployed as I understand it before the 2nd week of December concludes.  

And (to address your last question) - no, it is not to get an identity so someone can ban you, that would never be our intent. Thanks for expressing yourself here.

While this was already addressed by kraken-septimus earlier, I wanted to add that it looks like this has been handled by an agent at this point.  I am under the impression there's still something on the ticket that you would like to see get accomplished relating to a change the account type, and if that's the case please escalate the ticket again at https://goo.gl/forms/2VolutBY6HBGJRRA3 so that it can be brought to our attention, and we'll have available staff look at it.

You may wish to walk back a bit from those kind of statements.  An apology is in order as well.  (Yes, you should apologize.)

Have you tried generating a new withdrawal address?  This is sometimes the best way around the issue you were experiencing. 

As I understand it, you're having trouble withdrawing.  Some clients have issues with their older withdrawal addresses.  Without getting into that here, it may help to generate a new address to withdraw to, then add that as a new withdrawal address, and verify it. If you have trouble doing that, report it in your ticket.

An agent has responded to you, but the agent has informed you that we can't click on links that you send in support tickets for security reasons.  Please follow the agent's instructions to proceed.

This ticket was solved last Friday.  Please be cautious in the future, and see the following for guidance on how to secure your account:

How to Secure Your Account:
https://support.kraken.com/hc/en-us/articles/201396837-Securing-Your-Account

Thanks for mentioning your ticket number.  We're looking into it.

Thank you for your message.  There are senior staff looking into this item daily for you. 

It may be that if you log in at this time, you will see that various problems have been addressed or reduced.  There have been some improvements applied recently, thus your experience may be improved over earlier today or yesterday.  It's still possible that you may encounter an issue, but if so please don't hesitate to let us know.

Looking forward to further input.