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I want to add something.
I've been in contact with 1xbit live chat about my complaint.
They informed to contact block@1x-bit.com through email because they are the only department handling this.
I email them, but they do not respond to my emails.
I contacted live chat. They said that they do respond.
They investigated and found out that their email has problems sending emails to hotmail accounts.
They asked me to contact them with another account but has to be gmail.
I did this, and this works, I receive their responses.
But they tell me that they will only communicate with my hotmail account and no information to my gmail account will be send, when the live chat even told me to send them a email from another email account but it has to be a gmail account and to explain the situation.
This is really a mess, i've never been in anything like this before. I can't even communicate with them. The only way they want to talk, they have problems sending me emails.
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On one hand, I'm aware that people do these things. They contact a casino with a request to be self excluded and if the casino doesn't do it well enough, for instance blocks the account but not the IP and allows the user to create another account and lose money, the user then asks for a refund and threatens to post it on forums.
On the other hand, they did not block the account at all, but also told the player to wait for them to message back and never did. The player did not remind them about it and deposited money knowing that the exclusion was not handled well.
I don't know. Fells like both sides are at fault here. I wouldn't use 1xbit due to accusations, but it doesn't look like it's 100% their fault.
I contacted them 3 times in a spam of 2 days regarding my request to be self excluded. I think thats more then enough communication from my part. Please people don't comment if you don't know basic casino rules. If a player loses funds after a casino breaches their responsible gaming T&C it always results in a refund. I've seen it happen many time before. Don't talk to me because how u feel and what not. It's a standard rule with online casinos and even in real life. If you blacklist yourself for life in your local casino with your full details and ID and they let you in after one month and u lose money, you have the right to get your money back. I've seen this stuff many times online and on the news. |
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I don't know why you want to be temporarily blocked just because of your gambling habits and request to be unbanned after a certain period. I haven't seen anyone make such request before and I'm not sure if it is possible.
That's the reason why a self-exclusion is available in any gambling website and is required to any licensed casino, for responsible gambling. In this case of OP, idk what to say since he is partly to blame here, and it's actually avoidable if he chose not to play on that time he "requested" for self-exclusion without getting approved. And i don't think 1xbit will care knowing they are known as scam and will just wash their hands and will put the blame to OP. "if he chose not to play on that time he "requested" for self-exclusion without getting approved." Please keep in mind man I waited 20 days. Thats unreal. |
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Hi guys
I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.
They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.
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I am 1 that feels that a person should take responsibility for their own actions. Even if they did block you, would you have actually stayed away or would you have looked to find another way to get back on the site? What if your bets had won, would you still be making this thread? Or would you have lost the winnings and then made this thread hoping that no responsibility falls to your shoulders?
I am 100% in agreement with you. While waiting for the casino to approve the self-exclusion request, he had the option of blocking the gambling website, at least that was one way to take responsible and help himself to stay off gambling. I have yet to see anyone who successfully self-excluded. People typically have more than one casino websites they gamble on so, being self-excluded on one doesn't mean being self-excluded on the others. While waiting for the casino to approve the self exclusion request, I had the option to block the gambling website - Really? I requested to be self excluded 3 times, 20 days later it was still not processed. Hello |
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Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.
I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.
Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?
OK, 1xbit again?, it's been a while I last heard, read or wrote/talked about this casino, like I believe some other users who their comments are before mine must have said, 1xbit is not regarded as reputable casino, most especially on this forum, the casino officials on this forum were all tagged with a negative trust, and so are users on this forum who joined in promoting the casino on this forum as well, that casino is managed and ran by well known scammers, they have multiple issues, cases of users losing money unjustly, that remained unsolved for years, until they finally decided to leave this forum, you @op, should already know about this, so no need going further to explain what I believe you already know.. Actually, I am amazed that you played on this casino possibly for years without issues of them stealing money from your account, they must have some real love for you bud 😂. On a more serious note though, you are on the right, but for many of us who already know 1xbit and their mode of operation, I did better say that you should have choosed a better casino where your right can be respected, 1xbit are just out there see kin every means to reap their customers off, it's unfortunate you likely may not get your desired refund, even if you take the matter to court, because 1xbit has no physical office anywhere in the world, so I think it's better not to waste more money chasing shadows, forget about the lose and just move on with your life. Your right. Good response, respect. Still they fucked me over after years of loyalty which I did not expect. |
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Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.
I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.
Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?
OK, 1xbit again?, it's been a while I last heard, read or wrote/talked about this casino, like I believe some other users who their comments are before mine must have said, 1xbit is not regarded as reputable casino, most especially on this forum, the casino officials on this forum were all tagged with a negative trust, and so are users on this forum who joined in promoting the casino on this forum as well, that casino is managed and ran by well known scammers, they have multiple issues, cases of users losing money unjustly, that remained unsolved for years, until they finally decided to leave this forum, you @op, should already know about this, so no need going further to explain what I believe you already know.. Actually, I am amazed that you played on this casino possibly for years without issues of them stealing money from your account, they must have some real love for you bud 😂. On a more serious note though, you are on the wrong, but for many of us who already know 1xbit and their mode of operation, I did better say that you should have choosed a better casino where your right can be respected, 1xbit are just out there see kin every means to reap their customers off, it's unfortunate you likely may not get your desired refund, even if you take the matter to court, because 1xbit has no physical office anywhere in the world, so I think it's better not to waste more money chasing shadows, forget about the lose and just move on with your life. Why are you saying all these things and then at the same time saying that I should already know this and that you would not explain future.. Really? How can you say I am in the wrong when there are complaints on askgamblers with the exact same situation and there the casino had to refund? Please do RESEARCH before speaking out of feelings really. I am only unlucky that I have to complain on a forum because they are not licensed. |
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I am 1 that feels that a person should take responsibility for their own actions. Even if they did block you, would you have actually stayed away or would you have looked to find another way to get back on the site? What if your bets had won, would you still be making this thread? Or would you have lost the winnings and then made this thread hoping that no responsibility falls to your shoulders?
Sites offer self exclusion and should exclude a player when requested, but so many look for ways around it once they do it. In the end, you have to rely on yourself to decide not to gamble.
Listen mate. There are hundreds of complaints on askgamblers in where the casino did not handle a self exclusion the way it should have been done. This is standard on every casino. You can feel whatever you want and talk about what ifs and what if nots at the end of the day if someone requests to be self excluded, it should be granted. Why would it not be? If for example I was self excluded and created a new account and gambled I would not have complained about it. You need to understand that I made 3 times contact to get my account self excluded. 20 days later it was still not processed.This is extremely unacceptable. In their own T&C on the website it is clearly stated that they offer temporary self exclusions. As every casino should. For the other people who say I have been a longer member since 2017 and should have known that 1xbit is a scam; I understand I have seen many reports. However I been gambling with them for years and with thousands and they never once did anything bad to me. I even won big prizes multiple times. So there is your answer. |
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There have been so many threads raise against 1xbit already but your case seem a bit different. I don't know why you want to be temporarily blocked just because of your gambling habits and request to be unbanned after a certain period. I haven't seen anyone make such request before and I'm not sure if it is possible.
Since you have an ongoing bet, why not wait first after your betting period you request to be permanently banned? I think you are the issue here mate. If you don't want to access your gambling account for sometime, you can log out and forget about it till you need it. Except you are addicted and don't know how to control your self.
What do you mean you have not seen anyone ask for a temporary self exclusion? There are so many websites who offer this in their system, you can usually choose different options like 1 month, 3 month, 6 months etc. They do not have this which is why I had to contact them through livechat/email. Casino's should always offer the accessibility to their users to be temporary blocked so that they can take a break if they want, this is completely normal. Same goes for people who want to be permantely blocked. |
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EDIT: Hi guys
I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.
They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.Welcome, Been gambling a lot on this website, I am a vip user and never had any issue with them. Last month on 2 april, I contacted the live chat and asked to be self excluded for amount 2 months until 1 june to be exact. They replied to me stating that I should contact block@1x-bit.com with this request and that they will take care of it. I did this (proof attached) and they never got back to me. I even contacted the live chat 1-2 days after in which they stated that I should wait for a response. Weeks passed, on 22/23 april I deposit around 20 MBTC in total and I lost. I got really mad, I contacted live chat again and asked to be permanently blocked and they told me to send a email, which is what I did. Now they blocked my account really quickly, within hours. Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat. I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this. Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service. Am I in the right here or wrong guys? Photo 1 where I request to be self excluded: https://imgur.com/a/U5WwvpOPhoto 2 where I request to be perm banned after I gambled: https://imgur.com/a/aFtcYeyPhoto 3 where they claim that they did not receive a request from me to be temporary self excluded, even though I emailed + contacted live chat multiply times: https://imgur.com/a/nqIECAoPhoto 4 where they state they cannot give me my live chat history: https://imgur.com/a/n2SE5no
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euro: 21647.20
username: pairnun
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euro: 24047.20
username: pairnun
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I have a problem with my account, there is money on it that I forgot to withdraw now because I self excluded myself, I cannot get access to my funds or my self exclusion lifted, I sent a PM please help me get my account access restored or my funds back as they are mine thank you.
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Hi guys, I've never done this before but I really hope someone could help me out. I'm looking for a small loan of 20-50 euro in btc and I will have this paid friday + how much you charge for this service. I do not really have collateral, but I am decent trusted on sythe.org and I could send a pm if needed, my profile https://www.sythe.org/members/reapy-x.1071932/ Edit, here are my sythe vouches. https://www.sythe.org/threads/reapy-x-vouches/Let me know if anybody could help, much appreciated. Even if somewhere else you are someone, here you are not. Thus your vouches there won't mean a thing here. So, as it said, without valid collateral you can't get a loan here. The best thing that you can do is to lock your thread and look / ask your family / friends to get that €20. P.S: You don't know if you need 20 or 50? 150% difference it's big even if the amount is small...  I wrote down 20-50 depending on how much a person would trust me for since there is no collateral, this is common sense mate. I need 50, but at least 20 would do. Just because you have this opinion does not mean that there is not a chance that somebody else would accept sythe.org vouches as its a respectable forum. |
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Hi guys, I've never done this before but I really hope someone could help me out. I'm looking for a small loan of 20-50 euro in btc and I will have this paid friday + how much you charge for this service. I do not really have collateral, but I am decent trusted on sythe.org and I could send a pm if needed, my profile https://www.sythe.org/members/reapy-x.1071932/ Edit, here are my sythe vouches. https://www.sythe.org/threads/reapy-x-vouches/Let me know if anybody could help, much appreciated. |
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I hope a good customer support agent can send me a PM here to get this solved as i've been trying forever now.
Sure, request is already in your pm. Thanks for getting back to me, i've replied to the pm, hope this can get solved. Will update everyone. I've never had any problems with 1xbit, they paid me out large amounts before, its just this account issue that bothers me. |
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I'm trying to get my main account on 1xbit unblocked, send a email , 10 days later no response.
I come live chat, from another account because I cannot get into my main account obviously.. all they hit me up with is this:
"We have no ground to consider that the following email belongs to you as your account is not linked to this email."
Completely bullshit. I hope a good customer support agent can send me a PM here to get this solved as i've been trying forever now.
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Hi, is this site still active? I opened a ticket about 20 hours ago and still no reply.
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Check buyviral, they are still running and op just post an update, maybe you can have a discount/bonus. As for this kind of service, you should know that it's against the tos of any of those socmed websites, before purchasing you should know and accept the risks. This was just what i was looking for, thank you mate. |
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I remember people posting those services here with websites and reasonable prices. Anyone still selling followers/likes? let me know website links with good prices thanks.
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