1xbit violated self exclusion terms, do not want to help

[breezyu]

EDIT: Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

Welcome,

Been gambling a lot on this website, I am a vip user and never had any issue with them.
Last month on 2 april, I contacted the live chat and asked to be self excluded for amount 2 months until 1 june to be exact.
They replied to me stating that I should contact block@1x-bit.com with this request and that they will take care of it.
I did this (proof attached) and they never got back to me. I even contacted the live chat 1-2 days after in which they stated that I should wait for a response.

Weeks passed, on 22/23 april I deposit around 20 MBTC in total and I lost.
I got really mad, I contacted live chat again and asked to be permanently blocked and they told me to send a email, which is what I did.
Now they blocked my account really quickly, within hours.

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

Photo 1 where I request to be self excluded: https://imgur.com/a/U5WwvpO
Photo 2 where I request to be perm banned after I gambled: https://imgur.com/a/aFtcYey
Photo 3 where they claim that they did not receive a request from me to be temporary self excluded, even though I emailed + contacted live chat multiply times: https://imgur.com/a/nqIECAo
Photo 4 where they state they cannot give me my live chat history: https://imgur.com/a/n2SE5no

[Oshosondy]

1xbit is not a reputed site on this forum and we are all the time telling people to avoid the site as much as possible as they can.

[Hatchy]

There have been so many threads raise against 1xbit already but your case seem a bit different. I don't know why you want to be temporarily blocked just because of your gambling habits and request to be unbanned after a certain period. I haven't seen anyone make such request before and I'm not sure if it is possible.

Since you have an ongoing bet, why not wait first after your betting period you request to be permanently banned? I think you are the issue here mate. If you don't want to access your gambling account for sometime, you can log out and forget about it till you need it. Except you are addicted and don't know how to control your self.

[SirJohnVonSlotty]

Hey breezyu, sorry to hear about this, but you've should have known better :/

They will be nice to you as long as you're verified and are a regular player, once issues arise that's where you separate the scams from the reputable ones.

However, I have to tell you upfront, there's absolutely no legal protection covering that refund, and you will not get it back as MBTC. You could get it back in something else (see below), but the money is gone.  

You have two options right now;
#1. I warmly recommend this: Get off 1xbit and place your money and time in a brand that will value your time, money and membership.
#2. I don't recommend this: If you want to get scammed again, reach out to your 1xbit VIP manager, since you're labeled as such, and request a no wager bonus in that amount, and lose a bit more money with them in the process of gambling it. I can assure you that the VIP manager will instead offer you a massive deposit bonus (e..g 20% on $1000) to show you that you'll "get" $200, but try to keep a cool head and know that you're not getting $200, you're losing $1000.  

I haven't seen anyone make such request before and I'm not sure if it is possible.

It's standard procedure for responsible gambling offered to the players. Most of the casinos have it. The point of it? Imagine having an overweight person trying to lose weight, but you're constantly contacting them about candy discounts. I'm huge on responsible gambling and support his request, don't judge him.

[breezyu]

There have been so many threads raise against 1xbit already but your case seem a bit different. I don't know why you want to be temporarily blocked just because of your gambling habits and request to be unbanned after a certain period. I haven't seen anyone make such request before and I'm not sure if it is possible.

Since you have an ongoing bet, why not wait first after your betting period you request to be permanently banned? I think you are the issue here mate. If you don't want to access your gambling account for sometime, you can log out and forget about it till you need it. Except you are addicted and don't know how to control your self.

What do you mean you have not seen anyone ask for a temporary self exclusion?
There are so many websites who offer this in their system, you can usually choose different options like 1 month, 3 month, 6 months etc.
They do not have this which is why I had to contact them through livechat/email.

Casino's should always offer the accessibility to their users to be temporary blocked so that they can take a break if they want, this is completely normal.
Same goes for people who want to be permantely blocked.

[Sunderland]

That platform has 1001 ways to manipulate and scam their players, no matter what are the reasons and evidence you have - they will not fulfill your demands.
Even though they are wrong for ignoring your request to self-exclude, they also know that you will not sue them because of that.
Its better to just forget it, life alone is enough to stress us out, dont make yourself more stressed by thinking about this matter because 100% they will ignore your demands.

[Gozie51]

Weeks passed, on 22/23 april I deposit around 20 MBTC in total and I lost.
I got really mad, I contacted live chat again and asked to be permanently blocked and they told me to send a email, which is what I did.
Now they blocked my account really quickly, within hours.

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

Which other refund are you asking for? I thought you have already admitted losing your deposit after you redeposited because you couldn't wait or control yourself from not continuing. Or you got some balance left from it?

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

Not withstanding this or their reputation, you seem to be responsible for your action. You don't need to require a casino to block your account before you stop playing with them. Ignoring them alone and moving on is enough for you. You can throw away your password so that even when your inching fingers want you to go back, you won't have a password to login.

This is typical example of not being in control of your gambling appetite. I hope you will resolve with them.

[yahoo62278]

I am 1 that feels that a person should take responsibility for their own actions. Even if they did block you, would you have actually stayed away or would you have looked to find another way to get back on the site? What if your bets had won, would you still be making this thread? Or would you have lost the winnings and then made this thread hoping that no responsibility falls to your shoulders?

Sites offer self exclusion and should exclude a player when requested, but so many look for ways around it once they do it. In the end, you have to rely on yourself to decide not to gamble.

[pakhitheboss]

They are known to scam users and you are not the only one that is going through this issue. We have been informing everyone to avoid the casino. What you need to do now is to move this topic to Scam Accusations board, there is already a pinned topic making everyone beware about 1xbit on that board.

[Coin_trader]

I am 1 that feels that a person should take responsibility for their own actions. Even if they did block you, would you have actually stayed away or would you have looked to find another way to get back on the site? What if your bets had won, would you still be making this thread? Or would you have lost the winnings and then made this thread hoping that no responsibility falls to your shoulders?

Sites offer self exclusion and should exclude a player when requested, but so many look for ways around it once they do it. In the end, you have to rely on yourself to decide not to gamble.

This is the problem in online gambling. There’s no way to verify whether the report is honest or not. There’s a probability that some users is using this self exclusion lapses and playing victim card just to use it as some sort of insurance when they lose the bet.

I’m not judging the OP but there’s a lot of same case even on reputable brand but no one manage to get a refund due to self exclusion doesn’t stop them from gambling.

Accept the loss and move on @OP. Besides the brand we are talking here is the worst. Even if you are stating the truth here, there’s no way this casino will refund you.

[Smartvirus]

I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

You never had a problem with them, well now you do and no matter how terrible it may seem, you’re really in it for good. A site that didn’t give much attention to what was been said about it on the forum is a site that wouldn’t give much attention to what you think or say of them as well.
It doesn’t make them any better though, I think they really ought to prioritize their customers here and anywhere they get most of their traffic from as, customers constitute a vital part to their existence.

it’s dumb though, the thing you did. Having issues with a site and yet seeking proof to query them with from them? How does that sound! They obviously wouldn’t hand it to you but, having a term to its policy means, they’ve got something to abide by and going around this to loss a customer isn’t helping the site.

[bitbollo]

the real problem with this site is that they don't care on reputation.
even if some user has an issue, they have no interest in finding a solution and so on.
what is worst ... if you have an issue with them who you can ask support?
they have tons of issue, scam accusations and so on, I don't think you will have any solution on this issue.

[PX-Z]

I don't know why you want to be temporarily blocked just because of your gambling habits and request to be unbanned after a certain period. I haven't seen anyone make such request before and I'm not sure if it is possible.

That's the reason why a self-exclusion is available in any gambling website and is required to any licensed casino, for responsible gambling.

In this case of OP, idk what to say since he is partly to blame here, and it's actually avoidable if he chose not to play on that time he "requested" for self-exclusion without getting approved. And i don't think 1xbit will care knowing they are known as scam and will just wash their hands and will put the blame to OP.

[Maus0728]

Not a surprise, they've been scamming people for a really long time here and others just don't get it and they're still using this website to gamble when there's a lot that would be more legitimate than 1xbit, they're a scummy website that will take the first opportunity to scam you without any hesitation. It's high time to remind everyone here especially the newbies about the dangers of playing in that online casino. It's a crook's den.

[bitterguy28]

Welcome,

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

sorry mate but have you surf this forum about the name 1xbit?

https://bitcointalk.org/index.php?topic=1656107.940

https://bitcointalk.org/index.php?topic=5267172.7760

check those thread mate and you will see how much they have scammed players over the years so meaning that your claim is just a small part of how many gamblers experienced from them.

sad but you have been playing in scam site for all those years.

[Mr. Magkaisa]

        -   You know, almost the majority of the members of this forum platform know that it is not really a reputable casino online. I'm just wondering why you didn't find that out here. Then you created your account here in 2017, while I only created an account here in 2022. I knew that right away because I was out of this forum.

Maybe when you experience winning at 1xBit, you don't think about such things. Then you just did something like that, so your refund request is far from giving you 1xbit on that issue.

[Hispo]

✂️
Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.

Have you ever profited by gambling or betting in that casino? Because, in my opinion, it sounds almost gullible to claim they have had been nice to you until this day.
Of course it would make sense for them to be "nice" to gamblers who continue to have bad luck, so they can continue to profit off their misery and loss chasing. But there is something all people who have problems with this casino have in common: they are all winners, they managed to make money out their luck and when the time to withdraw their earnings came, they got blocked and thrown on the dust tin.
You just happened to be profitable for them, they knew this, so they did not wanted to scam anything out of you (you were already providing them with legal profits).

It would imply this scam casino keeps a register of the profit/loss rate of their gamblers/victims and deny self-exclusion for those who they consider to be profitable enough. That goes beyond having a business strategy, it is right down evil and inhumane. 💔

[aioc]

1xbit is not a reputed site on this forum and we are all the time telling people to avoid the site as much as possible as they can.

OP is a junior member on this forum he admit that he is fully aware  of 1XBIT status and the many complaints but he choose to ignore the community warning even become a VIP of the casino, every player on 1xbit is potential scam victim.
Now he is posting here to tell people that 1xbit is a scam site? when he knows very well that 1xbit ignore all scam reports sorry for your loss OP but next time believe on the experience of the people and their scam reports with proof.

[CryptSafe]

Sorry about your experience with the casino. As you can see from reports here, the casino in question has lots of pending cases here to answer as it bothers their operations. You have been a registered member here for a while which you should have known earlier about this casino.

Looking at the fact that you have already played and lost your game, it would be very difficult for they casino to make refund as you have demanded  because it was within you to make your decision if to continue gambling or not as you have already written to them for self exclusion.  For the fact that they did not reply you is enough for you to self exclude yourself first.

Lastly, you said you contacted the customer care service to give you chat evidence and you expect them to comply for evidence you want to use against them. I think that would be impossible because they would never do that. This is more like one shooting himself on his own foot. I did not think they would agree to give you that as it would be a big evidence against them.

[_act_]

Maybe when you experience winning at 1xBit, you don't think about such things. Then you just did something like that, so your refund request is far from giving you 1xbit on that issue.

Some people will not make enough findings before using a gambling site. If the OP has research about 1xbit just in this forum alone, he will see their official accounts and representatives tagged red. He will also see any person that participate in the campaign the gambling site have on this forum tagged red. He supposed not to use the gambling site at all when there are numerous good gambling sites on this forum with good reputation.