After 4 weeks, Does your balances back ? thank you

Do you mean I should comment on their reddit ? thanks for your comment !

On SEP, 28,2017 my poloniex account was totally lost control because of the hacker, at this time my balance was more than $32 000, I took a ticket immediately and after 2 days my account was blocked, the poloniex supporter asked me some questions so that they can know I'm the true owner, I have given to him all my personal information as well as my trade history, after that there haven't any reply from him, his name is Andreas ( poloniex supporter ), there have been 2 weeks until his last reply ( asked me which devices I use to get access to poloniex ). Up to now I still keep trying by sending him my picture with id and current date for everyday.
I just feed so nervous and don't know why they don't even give me a reply, Is there anyone here had the same situation ? could you please give me an advise that tell me what should I do now ? I've lost all my hope and patient ! thank you very much.    
Furthermore I want to know is it work if I go to the poloniex headquarter and meet them face to face ?