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Garreth,
That is my email above, which I actually took some time to write because I wanted to be fair. I also want to be logical.
To be fair, you obviously have so many tickets URSAY was unable to recall the order information in detail I posted just a couple pages before the one where he says I provide no meaningful information. That is not to mention the numerous emails (at first) to make sure everything is logged, and then a PM to him directly with the same information. So I get that you all are effing slammed.
But you keep leading us to believe it will be "just any second." It's been 4/5 days now. I could have already been refunded and bought btc from you again already.... now that it works.
1. You have my MT GOX account number.
2. At least two transfers are logged on BI.com since I am registered. There is no searching or finding the trxn like the guest transfers.
3. You have Mt. Gox funds at your disposal.
4. I don't care if you cancel, amend, refund and reissue, WHATEVER you need to do to make sure you Mt. Gox account sends money to my Mt. Gox account is really all we care about.
5. I think when you say manually, we assume that means its a workaround and that means it will work. it hasn't. When i say manually I mean you literally log into Mt. Gox with you username and password and start transferring funds immediately. MANUALLY.
Yes, i know it will mess up your accounting and the system issues must be addressed. But you are underestimating the impact that some of these transactions are now having on our personal lives. Your personal life is bitinstant.... so its different for you. For us, bitinstant has BECOME our life for a week where we are spending literally hours a day......
you all could have handled, and still could handle this in a way that would have minimized damage. you have done almost every single thing wrong so far, except show up here. even though no one is getting helped, you are here.
The problem is that messing up our accounting endangers our ability to comply with regulations and thus risks the whole company - we have to ensure transactions are logged properly in case of audits or whatever. For what it's worth here's an update: We have a batch of 127 orders (out of 2106 zipzap payments) which are having issues, it seems most of them are failing due to invalid addresses caused by whitespace and after fixing the formatting some of these are executing UNLESS they have already auto-retried the maximum number of times, in which case they're failing again. To resolve this our dev team is working on a patch so that all these orders can be batch processed correctly. The vast majority of outstanding delayed orders are now fixed, and it's only this last batch that's causing so much trouble, but we are all working to get it resolved. Some customers have been told to wait on coinapult, it turns out that a large proportion of these orders are still failing due to the above mentioned issue with addresses, and this is something that coinapult can address on their end - customer support are now being told to get valid addresses for all outstanding orders and verify them, with the aim being to batch process them no later than sunday. gareth, my order is one of those conapult errors.. I have given you the updated as well as the current bitcoin address i used, will they process again? or can you try and manually push it through one more time?.. I have sent payment my self to bitcoin address i used and it worked no problem. PM me the details and i'll see if it's possible to fix your order without the patch (which should be live tomorrow) pm sent as requested! |
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Garreth,
That is my email above, which I actually took some time to write because I wanted to be fair. I also want to be logical.
To be fair, you obviously have so many tickets URSAY was unable to recall the order information in detail I posted just a couple pages before the one where he says I provide no meaningful information. That is not to mention the numerous emails (at first) to make sure everything is logged, and then a PM to him directly with the same information. So I get that you all are effing slammed.
But you keep leading us to believe it will be "just any second." It's been 4/5 days now. I could have already been refunded and bought btc from you again already.... now that it works.
1. You have my MT GOX account number.
2. At least two transfers are logged on BI.com since I am registered. There is no searching or finding the trxn like the guest transfers.
3. You have Mt. Gox funds at your disposal.
4. I don't care if you cancel, amend, refund and reissue, WHATEVER you need to do to make sure you Mt. Gox account sends money to my Mt. Gox account is really all we care about.
5. I think when you say manually, we assume that means its a workaround and that means it will work. it hasn't. When i say manually I mean you literally log into Mt. Gox with you username and password and start transferring funds immediately. MANUALLY.
Yes, i know it will mess up your accounting and the system issues must be addressed. But you are underestimating the impact that some of these transactions are now having on our personal lives. Your personal life is bitinstant.... so its different for you. For us, bitinstant has BECOME our life for a week where we are spending literally hours a day......
you all could have handled, and still could handle this in a way that would have minimized damage. you have done almost every single thing wrong so far, except show up here. even though no one is getting helped, you are here.
The problem is that messing up our accounting endangers our ability to comply with regulations and thus risks the whole company - we have to ensure transactions are logged properly in case of audits or whatever. For what it's worth here's an update: We have a batch of 127 orders (out of 2106 zipzap payments) which are having issues, it seems most of them are failing due to invalid addresses caused by whitespace and after fixing the formatting some of these are executing UNLESS they have already auto-retried the maximum number of times, in which case they're failing again. To resolve this our dev team is working on a patch so that all these orders can be batch processed correctly. The vast majority of outstanding delayed orders are now fixed, and it's only this last batch that's causing so much trouble, but we are all working to get it resolved. Some customers have been told to wait on coinapult, it turns out that a large proportion of these orders are still failing due to the above mentioned issue with addresses, and this is something that coinapult can address on their end - customer support are now being told to get valid addresses for all outstanding orders and verify them, with the aim being to batch process them no later than sunday. gareth, my order is one of those conapult errors.. I have given you the updated as well as the current bitcoin address i used, will they process again? or can you try and manually push it through one more time?.. I have sent payment my self to bitcoin address i used and it worked no problem. |
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any updates on coinapult?
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ursay,
any eta on coinapult?
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now i have to wait on another company to get funds?.. holy shit why didn't you guys escalate this issue yesterday..
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i did the same process as everyone..
bitinstant-cvs-pay-wait..
now i have to wait on stupid coinapult or something..
it should be simple just to push it through again manually..
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great.. why can't you guys just manually process it?... you guys have the funds.. just send it to the bitcoin address i provided.. tired of waiting 836295410 06/13/2013 400.00 USD 3.95 USD 403.95 USD Paid 06/13/2013 01:36:03 1. went to bitinstant 2. checked out as a guest 3. printed slip for zipzap 4. went to cvs pay as a bill 5. you guys received payment successfully. 6. received transaction failed email below. gareth told me it had to do with incorrect bitcoin address. I have given you all info.. please process information in one page.
zipzap account# 836295410
first email i provided by pm is correct.
Below is email I received from you guys.
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.
Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6
If you contact support about this transaction, please reference this number so we can help you more quickly.
Your payment of 384.04, has NOT yet been transferred to bitcoin.
Gareth told me it failed due to invalid bitcoin address but that is also a correct one.
Here is the one i used.
129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg
but if that doesn't work you can send it to
17TJ78GnL6A6waocfKbCFxLbwT65Btz63P
hopefully this is enough information for you to push my order through..
hopefully I get more bitcoins now since rate now is 101..
Can you help me understand the process you went thru to create a transaction as a guest? Your issue will need to be escalated to Coinapult support. Thanks for your patience as they work to bring you a solution. |
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this sucks, i am never getting my bitcoins...
i provided all information needed..
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1. went to bitinstant 2. checked out as a guest 3. printed slip for zipzap 4. went to cvs pay as a bill 5. you guys received payment successfully. 6. received transaction failed email below. gareth told me it had to do with incorrect bitcoin address. I have given you all info.. please process information in one page.
zipzap account# 836295410
first email i provided by pm is correct.
Below is email I received from you guys.
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.
Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6
If you contact support about this transaction, please reference this number so we can help you more quickly.
Your payment of 384.04, has NOT yet been transferred to bitcoin.
Gareth told me it failed due to invalid bitcoin address but that is also a correct one.
Here is the one i used.
129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg
but if that doesn't work you can send it to
17TJ78GnL6A6waocfKbCFxLbwT65Btz63P
hopefully this is enough information for you to push my order through..
hopefully I get more bitcoins now since rate now is 101..
Can you help me understand the process you went thru to create a transaction as a guest? |
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is it possible to push through:
order: 037faf03-af72-46e8-ba43-bbb2995cc4ee
event: 99d9de39-9147-4d16-bd9c-6bd5489c6ed6
Destination Acct # 1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ
zipzap: 747350817
amount: $500 usd
case: 12658
Thanks in advanced! Appreciate what you do!
Pushed you thru. Again thank you very much. Appreciate ya. I see the coins on their way! so lucky! hope mine gets fixed soon.... |
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information in one page.
zipzap account# 836295410
first email i provided by pm is correct.
Below is email I received from you guys.
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.
Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6
If you contact support about this transaction, please reference this number so we can help you more quickly.
Your payment of 384.04, has NOT yet been transferred to bitcoin.
Gareth told me it failed due to invalid bitcoin address but that is also a correct one.
Here is the one i used.
129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg
but if that doesn't work you can send it to
17TJ78GnL6A6waocfKbCFxLbwT65Btz63P
hopefully this is enough information for you to push my order through..
hopefully I get more bitcoins now since rate now is 101..
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first email was correct.
that is where i received my bit instant transfer failed notification from you guys
Thank you for using BitInstant!
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.
Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6
If you contact support about this transaction, please reference this number so we can help you more quickly.
Your payment of 384.04, has NOT yet been transferred to bitcoin.
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i think i used another email
sending you another pm.
did not register an account checked out as a guest
accont# 836295410
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I sent you a pm with the email address i used.
Unfortunately i can't reply to the original support ticket as my email providers email is blocked by gmail or something.
thanks
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Did you guys receive current rate or at the time of purchase rate, with fee or no fee?.
reference #db6d600b-0c4a-47c7-9da2-44e9415356f6
made payment to zipzap wednesday but transaction failed..
original ticket # 10746
but updated one is 11381
To Address: 129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg
but if that doesn't work you can send it to
17TJ78GnL6A6waocfKbCFxLbwT65Btz63P
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Hey UrSay
can you take a look at my case?
reference #db6d600b-0c4a-47c7-9da2-44e9415356f6
made payment to zipzap wednesday but transaction failed..
original ticket # 10746
but updated one is 11381
129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg
but if that doesn't work you can send it to
17TJ78GnL6A6waocfKbCFxLbwT65Btz63P
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and his back!!!
There still hope!!
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This is the the third time i used bitinstant and so far has been ok except for the transaction on wednesday...
going off to bed, hope bitinstant will fix everything soon.
10746 is original ticket but having problems replying to email..
#11381 is the updated one as per gareth instruction...
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