Official Newbie BitInstant Support Thread (Active Customer Support)

[2xchapter]

i think i used another email

sending you another pm.


did not register an account checked out as a guest


accont# 836295410

[2xchapter]

first email was correct.

that is where i received my bit instant transfer failed notification from you guys

Thank you for using BitInstant!

This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.

Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 384.04, has NOT yet been transferred to bitcoin.

[2xchapter]

information in one page.

zipzap account# 836295410

first email i provided by pm is correct.

Below is email I received from you guys.


This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.

Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 384.04, has NOT yet been transferred to bitcoin.


Gareth told me it failed due to invalid bitcoin address but that is also a correct one.

Here is the one i used.


129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

hopefully this is enough information for you to push my order through..

hopefully I get more bitcoins now since rate now is 101..

[kraden]

You could try my Blockchain one, which is:  1AzaDUMTDqbpbrqL3eG76MUtUAKUTVdae6

I also replied to the original support e-mail as well.  Thanks.

Hi, I have not received my order from Wednesday...  ZipZap shows it as paid.  I believe the current case number is 11708 (the original one was 10664).   In the event log, it looks like you are continuously trying to transfer the funds to Mt.Gox (it was originally supposed to be an email one).  If you can do that, my Mt.Gox account number is:  M28557098X

Well, thank you for any assistance.

I am seeing an error which usually shows when the btc address is invalid.  However, the address you provided was valid.  Could you please respond to your support ticket with another valid btc address that we can try to send to?  Occasionally even valid btc addresses will have these issues although I'm not sure why.

[faqall]

is it possible to push through:

order: 037faf03-af72-46e8-ba43-bbb2995cc4ee
event: 99d9de39-9147-4d16-bd9c-6bd5489c6ed6
Destination Acct #    1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ
zipzap: 747350817
amount: $500 usd
case: 12658

Thanks in advanced! Appreciate what you do!

Pushed you thru.

Again thank you very much. Appreciate ya. I see the coins on their way!

[2xchapter]

is it possible to push through:

order: 037faf03-af72-46e8-ba43-bbb2995cc4ee
event: 99d9de39-9147-4d16-bd9c-6bd5489c6ed6
Destination Acct #    1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ
zipzap: 747350817
amount: $500 usd
case: 12658

Thanks in advanced! Appreciate what you do!

Pushed you thru.

Again thank you very much. Appreciate ya. I see the coins on their way!

so lucky!

hope mine gets fixed soon....

[bonedatul]

Im glad to hear that progress is being made. But i still have yet to receive funds in my Mt.Gox account and my support ticket nunber is 9053 an i know my payment was confirmed an no information was wrong. Has anyone that used a Mt.Gox account for their funds to be sent there  gotten their funds yet?

It looks like I asked you for order info that would help me identify your order and you haven't provided that info yet.  Please respond to my support email which asks you for your order info.

I apologize misread my case number it is 9503. My ZipZap account is 713839900.

We just pushed your order thru and we're waiting for an execution.

Still havent received my funds Ursay its suppose to be getting sent to my Mt.Gox account at M65239266X

[2xchapter]

and his gone! AHHHHHHH

[graphicimpulse73]

I placed a new transaction order but haven't gotten the email copy of the slip yet.

Makes me a bit uneasy to deposit

[aidens]

I keep getting "we are experiencing problems with one of our partners" This has been happening since yesterday, what's up with that? I feel like it's only happening to me

[reactor]

Out of curiosity, when an order changes from New Order (Pending) to a Manual Order being present in the event log, what sort of indication is this in regards to timing of transfer (if any)?  Not sure if there was any sort of "once a manual order is in, < one hour" or other such determination in place or being observed by folks on here.

Thanks!

[URSAY]

Any idea how long we're looking at for fee refunds?

We're dealing with a large back log due to the new beta site launch.  I have no ETAs on tickets currently.  Every customer situation is different.

[URSAY]

Can I get your email that you used on the transaction?

*Sensitive info removed at user request*

I'm not finding this email in our system.  Did you use this email on your order?  What's your BI user name?

I certainly used that email since I received my *Sensitive info removed at user request* ticket and payment confirmation, but do not have a BI account.

You should have a transaction ID #.  Have you checked your spam folder?

[URSAY]

information in one page.

zipzap account# 836295410

first email i provided by pm is correct.

Below is email I received from you guys.


This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.

Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 384.04, has NOT yet been transferred to bitcoin.


Gareth told me it failed due to invalid bitcoin address but that is also a correct one.

Here is the one i used.


129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

hopefully this is enough information for you to push my order through..

hopefully I get more bitcoins now since rate now is 101..

Can you help me understand the process you went thru to create a transaction as a guest?

[URSAY]

You could try my Blockchain one, which is:  1AzaDUMTDqbpbrqL3eG76MUtUAKUTVdae6

I also replied to the original support e-mail as well.  Thanks.

Hi, I have not received my order from Wednesday...  ZipZap shows it as paid.  I believe the current case number is 11708 (the original one was 10664).   In the event log, it looks like you are continuously trying to transfer the funds to Mt.Gox (it was originally supposed to be an email one).  If you can do that, my Mt.Gox account number is:  M28557098X

Well, thank you for any assistance.

I am seeing an error which usually shows when the btc address is invalid.  However, the address you provided was valid.  Could you please respond to your support ticket with another valid btc address that we can try to send to?  Occasionally even valid btc addresses will have these issues although I'm not sure why.

This is an issue on Coinapult's end.  Your issue will be escalated to Coinapult support.  Thanks for your patience.

[URSAY]

Can I get your email that you used on the transaction?

*Sensitive info removed at user request*

I'm not finding this email in our system.  Did you use this email on your order?  What's your BI user name?

I PM'd you all possible info that was submitted to your site just now.

If you can help me understand the process of creating a transaction as a guest that would be great.  

[URSAY]

I placed a new transaction order but haven't gotten the email copy of the slip yet.

Makes me a bit uneasy to deposit

Any info is better then no info at all.

[URSAY]

I keep getting "we are experiencing problems with one of our partners" This has been happening since yesterday, what's up with that? I feel like it's only happening to me

Your not the only user that is having this issue.  We are working on fixing this.

[URSAY]

Out of curiosity, when an order changes from New Order (Pending) to a Manual Order being present in the event log, what sort of indication is this in regards to timing of transfer (if any)?  Not sure if there was any sort of "once a manual order is in, < one hour" or other such determination in place or being observed by folks on here.

Thanks!

Every situation is different and could depend on multiple factors such as how many other orders are in the queue.

[cardcomm]

Did you guys receive current rate or at the time of purchase rate, with fee or no fee?.




reference #db6d600b-0c4a-47c7-9da2-44e9415356f6
made payment to zipzap wednesday but transaction failed..
original ticket # 10746
but updated one is 11381
To Address: 129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

I received close to the current rate - the total USD value of the bitcoins I received was only a few cents less than the total of my payment less fees.
I DID NOT receive any refund of the fees.