Soooo they lied about the ETH maintenance being done. It's been over 24hrs since their twitter message about it being over, and lo and behold, an ETH deposit from WEEKS AGO still has not posted. How hard is it to do this?

I mean, if there are technical problems, sure, fine, whatever, but how hard is it to simply not lie to your customers?!

Dozens of people STILL have no access to their ETH network based funds.

Shameful shit. Just don't lie or mislead, keep people PROPERLY INFORMED rather than mislead and leave people in the dark.

Ugh.

Good for you. Really, I'm glad it's not a huge issue with all coins, but I, and I assume others, still have ETH stuck and have no way to open a support ticket and no messaging about the problem. That's not a good look, no matter how Doge functions.

So as far as I can tell, deposits aren't working properly, they shut down their support, and they haven't posted to their twitter at all in 2018 so far.

Very respectable. No reason for worry. This is fine.

Ugh.

I'm still at a loss as to why an exchange backend isn't routinely pinging addresses it's given out to customers to scan for balance updates. Why, oh why, would an exchange manually approve all deposits? And when a support person comes back and tells you make sure you used the right address EVEN AFTER YOU POSTED THE RIGHT ADDRESS IN THE ORIGINAL TICKET it's really hard to have any good faith left to extend. It's just insulting, inefficient and poor business practice.

Waiting for someone from C-CEX to respond here. They did for the guy accusing them of stealing instead of delisting! Surely actually helping customers get money onto the exchange so they can get the trading fees is more important than some random accusing them of theft? I'm just really at a loss, because I'm really trying to give the benefit of the doubt here, but when deposits aren't credited and support gets shut down in response and there's no communication on any kind of social media... all that stuff does not build trust, it erodes it.

We'll see. I seriously just do not understand how an exchange backend doesn't automatically check for balance changes on the addresses it's given out to customers. I mean, are they manually approving all deposits? What the fuck kind of system is that?! And yeah, while this has the hallmarks of don't-give-a-fuck naivete rather than outright scammy malice, it's still terrible behavior in an ecosystem full of already shitty exchanges. You'd think someone would be trying to do something other than the usual "yeah, our platform sucks, put up with it mang" sort of approach.

So they responded to my support ticket with the following:

Hello!

1. Please, make sure you are sending your deposit to your ETH deposit address which is 0x20362e5400e44ac0dec2072ad9fb293b68114e2c.
2. Please, make sure you can see confirmations of your transaction in block explorer.

If your deposit met those above conditions - please, reply in this ticket. Otherwise we will not be able to post your deposit.

Have a good day! Let us know if there is anything else we can help you with. Thanks!

HOWEVER. THEY REMOVED MY ABILITY TO RESPOND TO THE TICKET! AND I CAN'T OPEN A NEW ONE!

WHAT. THE. HELL.

How am I supposed to reply to the ticket if there is no "Reply" or "Respond" function?!

It just says:

"Our support ticket queue is full. Please, come back in few hours."

With the only option from there to close the ticket rather than respond or reply.

WHAT. THE. HELL.

They actually shut down their support ticket system instead of just DOING BUSINESS PROPERLY.

Sorry for the double post, but at this point I'm thinking they just have something broken or stole my money. Same thing in the end: I don't have funds allocated that should be. How the hell does an exchange backend just somehow NOT scan the address that IT gives the customer and then allocate properly? I mean WTF?!

"Here's the address, deposit to it. What? Actually scan the chain for a balance update on that address? Why, oh why, would we do that?"

Seriously. What. The. Heck.

Are deposits not working? I have an ETH deposit with hundreds of confirmations and nothing appearing in my Deposits or History...

And yes, I double checked the address is right and that it has the funds. It has over two hundred confirmations and yet nothing has appeared in my account...

Did some functionality stay offline or something?

EDIT: I see someone else had the same problem above and it was fixed. WTF are you guys doing over there, manually approving deposits?

0x20362e5400e44ac0dec2072ad9fb293b68114e2c

That's the wallet. Exactly the same one that appears in my "Ledger" section of the site. What is going on with your deposits, seems like A LOT of people are having problems with them...? Shouldn't you be more open and upfront about exchange issues that might cause people to never have deposits credited? Surely that's more important than some dude talking smack about a delist? I'm seriously asking.