Thank you for getting back to me with an estimation as to the time frame involved for recovery of funds.

You said "if" there's such a technical possibility (of recovering cross-currency transactions).
Is there truly any doubt that Freewallet has the technical ability to perform this transaction?

Yes, I have provided my user ID at the onset.
What in your estimation constitutes a reasonable time in which I can expect results?
Thus far, I have only seen vague terms such as "some time".
Thank you

Thank you for your reply to this post, Freewallet support.

I have sent multiple email messages to the support team as you recommended, however queries as to status of my claim either go unanswered or I get an auto-response asking me to be patient (it's been 3 weeks since my initial claim filing). Apparently, there is always some circumstance arising that precludes my claim from being addressed. This week it's the hard fork.

Perhaps you would be so kind as to offer suggestions as to how to expedite my claim or at least how to get the attention of the support team so that my funds are restored?

I believe I have a similar situation.
On Nov. 30, I mistakenly tried sending funds from Freewallet BTC address to BCH address. The transaction was successful but the funds were not received in my BCH wallet.

Other than the following reply on another forum from a Freewallet Team member, I have not heard back from support despite repeated efforts.
Team member reply:
"if you've accidentally sent funds to a Freewallet address, you can always contact our support and request a refund. If the initial transaction was in a different coin (for example, if that was a BTC transaction to a BCH address), we can still retrieve the funds for you, it will just take a bit more time. Please provide your user id or a support ticket number, we'll make sure the processing of your request is expedited."

What is discouraging is that the complaints about Freewallet and it's (lack of) support are numerous.
I'm not sure what recourse we have in the event that they fail to provide adequate support, but I for one do not give up easily and intend to be loud and persistent in my efforts to retrieve my lost coin or hold Freewallet accountable for it's failure to provide assistance.

Good luck to all of us!

While still waiting for a reply from customer support, I've learned a few things; besides to not be such a dumb ass.

Freewallet does not use private keys, therefore I am dependent on them to assist in retrieving the coins.
Note: The coins were transferred to an account associated with my wallet, but not the correct wallet.

I was told by one very helpful moderator that I need to contact support at Freewallet and request that they use my **BCH** private key to to either sweep, or import, the BTC address.

I'm going to keep bugging the support team to make a effort to help resolve this issue since it seems like it is within their power to do so.

Thank you for your reply.

Yes, I tried to send bitcoin to my bitcoin cash address on Freewallet.
Unfortunately, Freewallet does not use private keys.
I contacted them and requested support and am currently awaiting their response.

I am also hopeful that if the funds are not claimed within 30 day, that they will be returned to my Coinbase account.

I tried to convert BTC from Coinbase account to BCC (Bitcoin Cash) in my Freewallet BCC wallet using Changelly. Instead of sending to Changelly address, I mistakenly sent directly to my Freewallet address which did not receive them.
Are the coins lost or is there a way to get them back?