This is insane. FYI - stay the hell away from bitcoin.com's wallet. I was not able to find any of my funds with my initial transaction. They gave me the following blockchain address https://blockchain.info/address/17A9bbjvnDGUod3AQiYugLFzeTia93kN9P. Everyone said that the funds are there, but they never went to my bitcoin.com wallet. So then people told me to try and access the funds by way of the transaction address on blockchain.info. So I did. I created a wallet and Viola! I can actually see the funds on my wallet at blockchain.info. However, it's a "watch-only" address. In order to do anything with the funds at that address, I need to enter the private key associated with that address. Unfortunately, that address was created by bitcoin.com's wallet. HOW THE HELL DO I FIND MY PRIVATE KEY FOR MY BITCOIN.COM'S WALLET? In settings on my bitcoin.com's wallet, I can see an export wallet function. When I try to create a wallet export file I get some gigantic encrypted thing like this (THIS IS NOT MY ACTUAL EXPORT FILE):

{"w1lFSG4fJ7MN7u5l/2nQdRD6TOL8rcakT3//kjhadslfhkjasdjf;kahsdlfha;sdjf;lakshdokfjdogosaahweo dlnadnsodfdnmfomysaanuduihsuoidhoasdouquhdqwfsahducidsqh89uhqw98oadwhdvadcsdljf a ;jkd cosmjdofjasdpmfopisdaafjsqdiadjf;asdj,madjsdi,asjmlsdodfijasd ;asdm;sioausdmmisdsapsoacup8w1lFSG4fJ7MN7u5l/2nQdRD6TOL8rcakT3//kjhadslfhkjasdjf;kahsdlfha;sdjf;lakshdokfjdogosaahweo dlnadnsodfdnmfomysaanuduihsuoidhoasdouquhdqwfsahducidsqh89uhqw98oadwhdvadcsdljf a ;jkd cosmjdofjasdpmfopisdaafjsqdiadjf;asdj,madjsdi,asjmlsdodfijasd ;asdm;sioausdmmisdsapsoacupw1lFSG4fJ7MN7u5l/2nQdRD6TOL8rcakT3//kjhadslfhkjasdjf;kahsdlfha;sdjf;lakshdokfjdogosaahweo dlnadnsodfdnmfomysaanuduihsuoidhoasdouquhdqwfsahducidsqh89uhqw98oadwhdvadcsdljf a ;jkd cosmjdofjasdpmfopisdaafjsqdiadjf;asdj,madjsdi,asjmlsdodfijasd ;asdm;sioausdmmisdsapsoacupw1lFSG4fJ7MN7u5l/2nQdRD6TOL8rcakT3//kjhadslfhkjasdjf;kahsdlfha;sdjf;lakshdokfjdogosaahweo dlnadnsodfdnmfomysaanuduihsuoidhoasdouquhdqwfsahducidsqh89uhqw98oadwhdvadcsdljf a ;jkd cosmjdofjasdpmfopisdaafjsqdiadjf;asdj,madjsdi,asjmlsdodfijasd ;asdm;sioausdmmisdsapsoacup="}

I don't think any wallet besides bitcoin.com uses this sort of feature. So I don't know how to get my private key from bitcoin.com. PLEASE HELP!

Thanks for your replies. I can see the address shown in the blockchain in my personal wallet's addresses on the app. It's listed as an unused address. Any suggestions as to how I can pull the funds from that address?

Hi,

I thought I'd give Bitcoin a try. So I downloaded a wallet from Bitcoin.com. I then requested a purchase of about $210 worth of Bitcoin. My bank posted the charge on 11/30/17. I never received the funds in my wallet. How do I see the funds or where they're at or what happened to them? I have been going back and forth with Simplex's support, and they have been unable to tell me anything beyond "check your wallet again" and "the blockchain shows that you should have already received your BTC". Here's my blockchain URL: https://blockchain.info/address/17A9bbjvnDGUod3AQiYugLFzeTia93kN9P .

Please let me know if you have any ideas as to how I can find out what happened or where the BTC is?

Thanks,
Jon