Till now I have received them. Thanks everyone. I will delete the article to avoid affecting C-cex.com

I ask the helper to answer: Your ETH withdrawal with TxID "0xd2c3567789251ee493585569a28bb9e422fb591507f7ac9ba0b5c7c79cf7d156" seems valid. Please, check it out in block explorer. I'm really disappointed, I do not know what to do now.

Thank you . I'll try again

It's been 4 days since I removed ETH from C-cex.com to my Blockchain.info wallet
I checked on https://etherscan.io/ without this transaction info.
2017-12-07 23:39:11
-11.48038592 ETH to 0x9940B023b08c3E3B724F8F18579E166B5604A1F5 (0xd2c3567789251ee493585569a28bb9e422fb591507f7ac9ba0b5c7c79cf7d156)
My wallet address is absolutely correct
This is a photo I tried to withdraw money from c-cex.com

The supporter of c-cex.com responded to me:
Your ETH withdrawal with TxID "0xd2c3567789251ee493585569a28bb9e422fb591507f7ac9ba0b5c7c79cf7d156" seems valid. Please, check it out in block explorer.
This is the image the supporter answered

This is the image check for it in block explorer: It has no transactional information



At the moment I still do not receive any help from C-cex.com. And my ETH is not in Blockchain's wallet.
What do I do now? Give me some advice. Thank you.