It doesn't seem that there's anything wrong.
The adress in the screenshot is the exact same adress as the bitcoin got sent through. I assume that gatehub is an exchange/webwallet?
You might want to contact their support, as i believe it is an error on their side, not the bitcoin protocol.
https://blockchain.info/tx/6d5c53c01e20904e53b10ba0d9b24d7f99d3abbcb4d4bb3bae8a23b98919d498
The transaction already has over 45 confirmations, so it definitely went through.
Thanks for your support. I requested their help.