C-CEX holidays vacations!
From December, 20 till approximately January 20 we will switch to "limited service" mode for New Year vacations.
We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.
If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before December, 20. Please, do not send any deposits during "limited service" period as they will not be posted to balances.
We will resume normal service after January, 20. We may resume normal service earlier.
Happy upcoming holidays!!!
For those who missed original announce.
Hi guys,
I hope you can help with this.
I’ve been trying to withdraw XBY from the c-cex.com exchange for a week now, but the withdraw simply won’t happen (no transaction ID given, confirmation email sent or change in balance).
There is an info box that says ‘USD balance is negative’. My USD balance is 0 and apparently -0.027396 ‘in orders’ although there are no open orders. Not sure if this has anything to do with the issue or what this even means.
Their ‘support’ seems to be automated answers.
TICKET NR is: 529780
Thanks a lot in advance.
Best, Ty
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