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Author Topic: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees  (Read 253651 times)
c-cex
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December 12, 2017, 07:33:37 PM
 #2301

Nobody lost any balance here. In case you have any issue - please, create ticket.
Sirwan - of course we have some automated answers to cut off tickets which does not require human attention. Please - keep replying 1 or 2 times on same ticket with any text like "Problem is not resolved" and it will be forwarded to human support team member. We never leave any tickets without attention and always resolve any possible problem which is possible to resolve (according to our rules).

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c-cex
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December 12, 2017, 07:35:28 PM
 #2302

wow my  eth withdraw received after 6 day
that is incredible

Yes - for ethereum we have many of such withdrawals. Unfortunately we could not help to make it faster because it does not depend on us. We created TX at the moment of your withdrawal and it got broadcasted. After that we can't do anything to make it faster. Many of such transactions took several days to get confirmed because of recent issues with ethereum blockchain.

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huancao1312
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December 13, 2017, 09:08:20 AM
 #2303

Today i withdraw LTC from C-Cex and withdraw error, 2 email confrim and i tick them too, so my LTC wallet is become negative -0,3 LTC and i cant do anything to withdraw again, anyone can explain me what happen and when LTC back to my wallet, thanks you (sory 4 my english)
DADIBLAND
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December 13, 2017, 11:22:11 AM
 #2304

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December 13, 2017, 11:48:31 AM
 #2305

Are you guys having login issues? I opened a ticket but after first attempt, tells me I need to wait xxx seconds. I wait and get same thing. Not cool when you can't log into your account. I have never had problem before today.
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December 13, 2017, 06:21:33 PM
Last edit: December 13, 2017, 09:44:21 PM by coldmoist
 #2306

Last night I have sent BTC to C-CEX. Now I can not withdraw it and my balance is somehow on negative. I have tried to reach out for the support; but so far I have only received a computer generated message where it says: "Please, try again now - it should work fine." Which did nothing to solve my problem. I have created a ticket (529763) and sent links. Also replied many times to support (as advised by C-CEX accout, previously) but my btc is still gone and balance is at minus... Still waiting for a legit reply and a fix. Thank you...

Update: Problem solved within 24 hours. I have transferred the coins into my account now.
undead93
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December 13, 2017, 09:45:46 PM
 #2307

Today, I withdrawal Doge,i done click comfirm withdraw in email..but no record in history??why?my balance lost..
tiket 529898..
please check
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December 14, 2017, 08:18:44 AM
Last edit: December 14, 2017, 10:38:10 AM by gsanjin
 #2308

You know it's bad financial situation when exchange doesn't have money to upgrade their servers. Otherwise we wouldn't have "Server maintenance" message appearing every few minutes. C'mon ccex admins, fix those problems already!
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December 14, 2017, 10:03:59 AM
Last edit: December 14, 2017, 03:08:02 PM by akenn123
 #2309

When I withdraw HSR today, after i clicked withdraw confirmation link in email..my balance lost and no record found in history. I have created ticket 530047... please help to check

(update: The issue was resolved, although it was quite a delay, I still want to say thank you!)
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December 14, 2017, 12:45:33 PM
 #2310

C-CEX, what's happening? Do you describe the technical problem in general terms?

YANDEX
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December 14, 2017, 01:19:07 PM
 #2311

When I withdraw HSR today, after i clicked withdraw confirmation link in email..my balance lost and no record found in history. I have created ticket 530047... please help to check


Me too, my balance is missing after i withdraw  3000 XVG, i open a support ticket
(530097) please check
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December 14, 2017, 02:34:59 PM
 #2312

coldmoist, undead93, gsanjin, akenn123 - your all tickets and issues were resolved. We serve all tickets.

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December 14, 2017, 02:42:31 PM
 #2313

C-CEX holidays vacations!

From December, 20 till approximately January 20 we will switch to "limited service" mode for New Year vacations.

We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.

If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before December, 20. Please, do not send any deposits during "limited service" period as they will not be posted to balances.

We will resume normal service after January, 20. We may resume normal service earlier.

Happy upcoming holidays!!!

CryptoCurrency EXchange: https://c-cex.com
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December 14, 2017, 03:10:13 PM
 #2314

coldmoist, undead93, gsanjin, akenn123 - your all tickets and issues were resolved. We serve all tickets.

Yes, I see it, thank you very much. No words can express my gratitude!!!
Cha-ap
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December 14, 2017, 03:12:32 PM
 #2315

Please resolve  ticket 530097  missing balance
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December 14, 2017, 03:49:08 PM
 #2316

Hi,

Please solve ticket 493134.

Thank you!
sensona
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December 14, 2017, 04:44:12 PM
 #2317

Please fix my ticket

530148

Thank you very much
ddreigon
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December 14, 2017, 05:21:40 PM
 #2318

When I withdraw HSR today, after i clicked withdraw confirmation link in email..my balance lost and no record found in history. I have created ticket 530047... please help to check


Me too, my balance is missing after i withdraw  3000 XVG, i open a support ticket
(530097) please check

Me too, after requesting a DOGE withdrawal today and clicking at the confirmation link, my balance lost, but the transaction never come throught and there is no record found in history. Please check ticket 530133. Thank you.
bulak22
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December 14, 2017, 06:40:10 PM
 #2319

hi.. i just want to share my experience in c-cex. in December 8, i deposit BTC & bought LTC. i have existing XBY coins as well in my account & i log-out.
After a couple of hours, i signed in again & unfortunately my balance went to zero.
i check the transactions & there were tradings that have been done but no withdrawals.

i check with the support team but their answer is not clear., they just ask me to check if there were history of withdrawals
i didnt received any emails for withdrawals or trading.

Can someone help me to understand what has happened?
is doing trading possible to transfer balances?
 
Hope someone can help... thank you
bulak22
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December 14, 2017, 06:50:54 PM
 #2320

Helo i have another problem with C-CEX.com

Yesterday at 18:20 i have transfered ZCASH and BTC from HitBTC and Bittrex walets to C-CEX.COM . At 19:30 i tryed to sell ZCASH and this moment i saw what web page is on maintenence wait 15-20 minutres.  After i loged back at 20:00 i saw balance 0.0326 usd whats all i have!!!     When i opened my wallets hystory i saw this.

2017-11-20 19:40:48   Transaction   +0.00362323 USD   -0.5951618 CTC   Sell 0.5951618 CTC for 0.00363049 -0.2% USD (rates: 163.93442623 / 0.0061)
2017-11-20 19:40:44   Transaction   +0.5951618 CTC   -0.5426826 USD   Buy 0.59635451 -0.2% CTC for 0.5426826 USD (rates: 0.91 / 1.0989011)
2017-11-20 19:40:41   Transaction   +0.54268259 USD   -89.14264485 CTC   Sell 89.14264485 CTC for 0.54377013 -0.2% USD (rates: 163.93442623 / 0.0061)
2017-11-20 19:40:36   Transaction   +89.14264485 CTC   -81.28237155 USD   Buy 89.32128742 -0.2% CTC for 81.28237155 USD (rates: 0.91 / 1.0989011)
2017-11-20 19:40:26   Transaction   +43.46681126 USD   -0.00525379 BTC   Sell 0.00525379 BTC for 43.5539191 -0.2% USD (rates: 0.00012063 / 8290)
2017-11-20 19:40:19   Transaction   +26.5279378 USD   -0.0889 ZEC   Sell 0.0889 ZEC for 26.5811 -0.2% USD (rates: 0.00334448 / 299)

2017-11-20 19:25:01   Deposit   +0.0889 ZEC   0.0889 ZEC (f727045383515f7c1474b863685c1d1ba88e087018f4f91b19d3d401c70efcf9) (vout 0)
2017-11-20 18:25:01   Deposit   +0.00525379 BTC   0.00525379 BTC (b02e0e76e0b2437f6c6b7ca01833e853358880ce8dd29c243854b150e4df1717) (vout 80)

I have not did this selling and buying transactions.  I have lsed more when 80 usd...   Last week when i registred i didnt made 2 factor authentication. Other people can so easy cheat acc? Or it was made by C-CEX team.

When i wrote a leeter to support answear was. It is my problem all was done by me.


this is exactly what happen to my account... have you able to get back your funds?
i still didnt get a clear answer for this & still not getting back my funds..
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