I can't send PM's on here, you need to change settings on your account to accept PM's from newbies.
I have contacted live support today they said they will resend email withing 24 hours but still have not received a email, not sure what takes so long to send a email and after my dramas with fortunejack I think I will just avoid this casino. Seems like your email service is down as I did not receive a email of the chat transcript also.

I am disappointed fortunejack are ok with withholding my money for over 3 months and offer no apology or compensation. I waited so long I was sure I was not getting paid, Making this thread was not an enjoyable experience neither contacting fortunjack any way I could. I would strongly recommend you rethink this as I would never expect a casino to do this to me, Especially one I have been playing at for over a year with deposits and withdrawals at a similar size.
You are losing me as a player because of this and I'm sure after forcing me to make this thread, Others will avoid your casino. Nobody wants to wait 3 months when we finally do win something from gambling.

I signed up and didn't get a confirmation email and live chat doesn't work for me.

I have been paid! I don't know why it would take 3 months and want to know why that happened? I was sure I wasn't going to be paid. complaining here and in emails is not enjoyable and should be preventable by a better run casino. I won't play at fortunejack again. I don't accept this treatment.

https://bitcointalk.org/index.php?topic=2697105.new#new

I have removed my negative trust.

I was shocked to find the bitcoins had been sent a few days ago. I thought I was never going to be paid. Why did it take so long?

I played at fortunejack for a year with out needing to contact them, Now they can't pay me I see how horrible their treatment of customers is. I am shocked how poorly they have handled this matter and doubt I will get paid now.
As so I have opened a scam accusation against them and would recommend others to withdrawal funds and stop playing there.

https://bitcointalk.org/index.php?topic=2697105.new#new

What happened::
I won BTC5.777 at Fortunejack casino and it seems they can't afford to pay me. I have been waiting for about 3 months. I contacted everyone I could, They don't even reply to my emails now. A warning to all who consider playing at their casino.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=303298

Reference Link:
Amount Scammed:
BTC5.777
Payment Method:
Bitcoin

PM/Chat Logs:
This isn't the full chat, he went on to say in less than 12 hours someone who can actually do something about this major mistake will contact me, That was two weeks ago!
ALEXANDER
4:35 pm
Hello Dice0001. Thank you for contacting FortuneJack's support team. How may I help you?

DICE0001
I think you guys forgot to pay me?

ALEXANDER
Could you restate your concern?

DICE0001
I can't find payment of my last withdrawal

ALEXANDER
Hold on, please, I will check it for you.

DICE0001
it was never sent from fortunejack

ALEXANDER
I do not have full information regarding your withdrawal. I will check it and we will contact you as soon as there is any news.

DICE0001
what do you mean?

find out what's going on now

I'm not waiting for a email that won't come

ALEXANDER
As I mentioned I do not have information regarding your withdrawal. I must check it. As soon as there are any news we will contact you.

DICE0001
Do you work for fortunejack?

I don't understand how you don't have this information

ALEXANDER
I am support, I do not have information why some withdrawals are not approved. I will check it and as soon as I have any news I will contact you.

DICE0001
You can see my withdrawal is still pending?

But don't know why?

ALEXANDER
Correct.

DICE0001
Any idea how long I will have to wait for a reply?

ALEXANDER
I do not know. As soon as I have updates I will contact you, or any other support representative.

DICE0001
If you don't know who does?

this isn't some small issue

my withdrawal hasn't been paid for a really long time

I am worried that there is a problem with this casino

ALEXANDER
I know and when I find out why it is so, I will inform you.

Additional Notes:
The treatment I have received from fortunejack is so poor they should be out of business.

This isn't the full chat, he went on to say in less than 12 hours someone who can actually do something about this major mistake will contact me, That was two days ago!
<sup>ALEXANDER
4:35 pm
Hello Dice0001. Thank you for contacting FortuneJack's support team. How may I help you?

DICE0001
I think you guys forgot to pay me?

ALEXANDER
Could you restate your concern?

DICE0001
I can't find payment of my last withdrawal

ALEXANDER
Hold on, please, I will check it for you.

DICE0001
it was never sent from fortunejack

ALEXANDER
I do not have full information regarding your withdrawal. I will check it and we will contact you as soon as there is any news.

DICE0001
what do you mean?

find out what's going on now

I'm not waiting for a email that won't come

ALEXANDER
As I mentioned I do not have information regarding your withdrawal. I must check it. As soon as there are any news we will contact you.

DICE0001
Do you work for fortunejack?

I don't understand how you don't have this information

ALEXANDER
I am support, I do not have information why some withdrawals are not approved. I will check it and as soon as I have any news I will contact you.

DICE0001
You can see my withdrawal is still pending?

But don't know why?

ALEXANDER
Correct.

DICE0001
Any idea how long I will have to wait for a reply?

ALEXANDER
I do not know. As soon as I have updates I will contact you, or any other support representative.

DICE0001
If you don't know who does?

this isn't some small issue

my withdrawal hasn't been paid for a really long time

I am worried that there is a problem with this casino

ALEXANDER
I know and when I find out why it is so, I will inform you.</sup>

They owe me BTC5.777 I have contacted everyone I could possibly contact, I thought this was just a overlooked mistake, Until all contact went silent.

David, What is the excuse for this?

That was 8 hours ago David, Are you having a hard time getting a response from your own team?

I emailed Max, Contacted live support, Posted here... Yet none of you guys can reply!

I'm starting to think fortunejack have money problems, absolutely shocking I am treated this way!

This site!

I should have been emailed back within minutes of raising my issue yesterday. These guys can't even email me. The treatment of me as their customer is shocking.

Get management to email me back with a solution, Dice0001 is my username.

Get your act together guys! I will be waiting!