With thanks to klarki my issue was resolved by Livecoin support after waiting for 10 days, so although slow I can attest they are honest as my error of sending ETH to a DAY receiving address was very stupid of me.

Hello, yes have replied twice to support that YES I authorise you deduct your fee of 0.05 BTC for manual reversal of transaction. First reply from me to ticket was 1 January, second reply YES 3 January.

Can you please please please action this manual reversal ASAP as it has been more than a week now with no action.  I would really appreciate your assistance in getting the matter settled.

Thank You

Sir,

Two issues.  First is refund of incorrect deposit as discussed with support ticket, user Hjsimpson.

Second is deposit of 100 DAY not showing in my account after 5 days of transfer, can you please check, transaction ID is :  0xe573274eea5974b4233ee87b92f9751c6436195e056768a39bb3c35d64c1941c

All the best, hope you can resolve without further delay as the UI of your site is really nice.

Thanks.