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Hi,
The project sounds great and that's why I invested in it last week (4th of January). I followed their tutorial on their website in order to configure my wallet (https://medium.com/@contact_47998/how-to-add-seth-tokens-to-your-wallet-f6eaa6785fd5) and sent them my details as requested (transaction_id, amount and wallet_id).
After that it went kind of radio silent. I have sent them an email requesting additional info when to expect the tokens to be added to my wallet. The have sent my one reply mentioning "Can you please recheck your transaction ID ? It should be a long hash.". I still don't have any tokens added to my wallet and I didn't receive a reply anymore.
So, I was wondering if some of you experienced the same? And if you were able to solve it?
I think it all starts with the a first impression and looking at the project and the radio silent at the moment it isn't something to
tell friends and others to invest in this token sale.
Regards,
Francis
P.S. the website that I used was https://www.sether.io
Sorry to hear that bud well the support could be very busy helping out other concerns thats why they was not able to address your concern immediately. I hope support can accomodate more concerns because what you said is right. How can you recommend a project if you personally had a bad experience?The project sounds great and that's why I invested in it last week (4th of January). I followed their tutorial on their website in order to configure my wallet (https://medium.com/@contact_47998/how-to-add-seth-tokens-to-your-wallet-f6eaa6785fd5) and sent them my details as requested (transaction_id, amount and wallet_id).
After that it went kind of radio silent. I have sent them an email requesting additional info when to expect the tokens to be added to my wallet. The have sent my one reply mentioning "Can you please recheck your transaction ID ? It should be a long hash.". I still don't have any tokens added to my wallet and I didn't receive a reply anymore.
So, I was wondering if some of you experienced the same? And if you were able to solve it?
I think it all starts with the a first impression and looking at the project and the radio silent at the moment it isn't something to
tell friends and others to invest in this token sale.
Regards,
Francis
P.S. the website that I used was https://www.sether.io
That's a sad experience but now that you've open up that here then maybe the devs or members of Sether might do something for it to be solved. We all know that the project is great and that's why all of us is supporting them, and we also want to make an investment with them. I think they are just busy or your support message is not yet seen. Calm down and trust them.
Hello dear member, You don't need to worry about losing your money after the end of the ICO.
Listen to all the people all around you. This project is now famous and many are using it so dont worry.
Update from my side:
Yesterday I had a offline conversation with Totholio from Sether. He has read my message in this form and asked me to contact him on Telegram. We found out that the following was the case.
- At Litebit I bought 2 LTC which were delivered to my Litebit wallet;
- I then transferred them to the wallet of Sether;
- then I sent them the transaction_id which was visible on the Litebit website;
And in this last step I apparently made a mistake. This transaction_id was not the correct one. What I didn't know was that Litebit forwarded my transaction internally. And that the transfer was then sent from another wallet (together with another transaction). After sending this last transaction_id to Sether it was fixed and the tokens are now visible in my wallet.
Overall conclusion: Outstanding support of Totholio from Sether and thanks for the support in this group!
