Finally! After tens of emails and denials of any problems at their end, I tried to withdraw the tokens again just now.. AND IT WORKED!!!

My email provider said that they checked all of their ‘stuff’ several days ago and no issues were found.

Binance have continued to deny any issues at their end and repeatedly insisted it was all the fault of my email provider. They also refused to allow me to visit their Hong Kong premises to present myself and documents personally to allow them to add another email address to my account.

I have no idea what has happened but I am relieved that I finally have my tokens. It’s only taken since 25th October.

By the way, the procedure for adding another email address via the online route is worse than the KYC procedure, hence my reluctance to go down that route. I’d still only be in the early stages of it now if I had.

Not too impressed with Binance or their customer support. Beware.

Hi All,

I'm having an issue with Binance and I'm certain that they are giving me the runaround because they can't be arsed to sort out their system.

Basically, I am not receiving verification emails so I can't withdraw any coins/tokens and I can't whitelist/de-whitelist any addresses.


Their customer support emails get through but not the verification emails.
I have whitelisted all of the email addresses that they have given me.
I have checked all of my inbox, trash, junk, spam etc folders.
I have contacted my email provider - they have checked their system and there are no faults or blocked emails.
I have tried using different browsers and email apps.
I have tried using different devices - Mac, Windows, iPads (2), work computers etc.
Tried getting help from Binance Admin on Telegraph. They just continue to blame me and my email provider and keep on telling me to check all of my folders.

Binance Support are a waste of time.


I've done some searches online and there seems to be (at the very least) tens of reports of this kind of thing - missing verification emails. I haven't kept score but it's possible that there are many more. Seems to be a lot of these reports on Reddit.

The common factor in all of this is Binance. It's unlikely that multiple email providers around the world have got it wrong. Most likely it is Binance's system that is all to cock and their staff can be effing bothered to actually do something.

They must be aware that there are many users who are, or who have, suffered the same issues because Binance 'Support' (I use that term very loosely) have told me that Gmail seems to work without issue. If they know that then they know that there have been multiple instances of this missing email nonsense.

I have no trouble receiving verification emails with my current email address from any of the other multiple exchanges that I'm registered on.

To change my registered email address I'll have to go through the entire KYC think all over again, and provide more info, video selfies, documents etc. It took long enough the first time around. I'm really reluctant to go down that rabbit hole again. If I did go through all of that who's to say it won't happen again with the new email address.

If I ever get my tokens out I won't be using Binance again. I suggest that you guys might want to consider a similar precaution.


Apart from suicide, or "Going Postal", any suggestions?

Hey Kraken,

I've had a withdrawal of ETH "ON HOLD" for over 24 effing hours now!

I've sent a support request - no human response. The withdrawal address that I am using has been used many times before but I can't even cancel the withdrawal to try another address.

I also get nonsense messages when I try to withdraw LTC. Something about not being available to Tier 4 verification.

WTF IS GOING ON? You are denying me access to my funds and are therefore preventing me from investing in other tokens and I am losing profits.

Thanks for the link. I'll follow up on that.

In respect to your suggestion, Kraken are repeatedly insulting me with their refusal to offer support in relation to this matter, hence denying me access to my funds.

This is not the only issue I have recently had. I have been more than tolerant. I have a collection of meaningless apologies from them, all recent. Upgrades have not resulted in better service, quite the contrary.

If I violate any T&Cs they can impose various sanctions but if they screw-up do they suffer any penalties? No. Do they offer any compensation? No. Just empty apologies.

I am a paying customer. They are not providing their 'service' gratis. I pay for it. I am not receiving it.

Regretably, I have pointed many of my friends and workmates in their direction.


Once again, thanks for the link but keep your advice to those that have been less tolerant than me.

I've checked your link to the reasons. I am withdrawing, not depositing.

I also checked the reasons for "ON HOLD" when withdrawing. None of them are applicable in this case either.

Kraken and their so-called support are a shower of sh*t.

Hey Kraken,

I've had a withdrawal of ETH "ON HOLD" for over 24 effing hours now!

I've sent a support request - no human response. The withdrawal address that I am using has been used many times before but I can't even cancel the withdrawal to try another address.

I also get nonsense messages when I try to withdraw LTC. Something about not being available to Tier 4 verification.

WTF IS GOING ON? You are denying me access to my funds and are therefore preventing me from investing in other tokens and I am losing profits. Legal proceedings?...