I deposited 2657 XEM into my freewallet account a week and a half ago, the explorer shows that it went through but freewallet is showing zero balance, i also have 200 LSK and 2005 STEEM that will not withdraw, it's not even giving me a txid, I am not sure what to do, i contacted support who responded that they are working on it (its been a week+ since i made the XEM deposit)
I withdrew 1 LSK today as a test and it went right through so i proceeded to withdrew the rest - now its stuck in orange color with no HASH provided, I also have 110 STEEM which i tried to withdraw to the exchange - also stuck in orange color with no hash
can anyone help? did i lose my money?

My Userid: 2b62906a

I have discovered to late I suppose the the website Freewallet.org is a SCAM!

I tried to deposit 2657 XEM to them and it never went through, but if I look at the txid that my exchange provided me it shows that it did go through, and if I look at my account through the explorer it shows that I made all of these transactions that I never in my life did! After further investigation I saw that they are trading my XEM and moving them around to different addresses, and I can't touch them! Then I had 200 LSK on their wallet and was able to withdraw 1 LSK but then when trying to withdraw the rest it says that its in process, but for what? I sent them a support ticket and so far no response. my 2005 STEEM is the same, just stuck in the wallet and not going anywhere, I can't touch it, I can't exchange it, I can't withdraw it. This website is a plain and simple SCAM please for anyone who is even thinking about using this website I understand that it looks tempting and that they can hold all these coins but the ugly reality is that they are scammers. There are more horror stories than mine and they all are much similar to mine, this website takes your money and talks to you once in a blue moon when you need there help only for them not to help you one bit. So please don't make the same mistake I did, I tried talking to them, sending countless support tickets and getting little to no responses back, DO NOT GO ON FREEWALLET.ORG THEY ARE A SCAM!