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This morning, when I woke up, look to the Freewallet App as I always do every morning for 2 months and... THE WABI TOKENS WERE IN MY WALLET!!!!
I want to thank you everybody for your support. The freewallet customer service was slow, and the communication wasnt the best, but the last emails were answered fast and it seems like they are improving. It has been a long and hard way but Freewallet did their part and give my tokens back.
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One month ago I wrote this post hoping that somebody in the freewallet team would care but... I was wrong. The Freewallet support is very very dissapointing... I've been writing mails, twits, and more things to them and they just say "keep waiting" meanwhile my 4k wabis belong to them.
I really want my money back, Im not a millionaire and that is a huge ammount. I trust them to keep my tokens safe, and they pay me back keeping my money away from me...
I really hope they solve this before I die...
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This is true, but I still don't think that 3 weeks is an acceptable amount of time to be waiting for just one case.
In future, perhaps come up with something to increase your efficiency when it comes to these missent tokens cases. It's not rare at all for someone to send tokens to an address that they were not supposed to.
Otherwise you'll have to go through this every single time.
Predetermine the amount of money someone will have to pay as well as the max amount of time someone has to wait, for recovery of tokens. That way, everything is clear and there is a clear procedure.
Thank you again magneto for your support. I sent an email yestarday to them and they again told me to wait... I have been waiting for 2 months... I think that I have been more than reasonable. Ill keep you informed. |
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At first I read nothing, but that wasnt a smart move... Mistakes were made and money was lost so from now on I always read not just the whitepaper but everything. I search who the team is, their roadmap, their comunity, the hype. Everything counts when you invest your money.
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Wow, that is terrible. But since they've already promised you that they would look into your case and refund the Wabi tokens that you deposited, it should just be a simple waiting game now. Give it some more time.
If after a couple of weeks, they still haven't progressed a single bit, then make a scam accusation on the forum, or even on reddit, because they've promised to resolve this issue and the least they can do is to update you on the current status of your ticket.
For now, keep waiting and checking your freewallet account daily.
Thank you magneto. Yes, they told me that they are going to solve my problem so I am going to trust them and wait... Theres is nothing else I can do. I will keep sending them emails every week so they dont forget about my case and hope that they can solve my problem as soon as possible. |
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As hard as it may be for you to believe, there's no magic switch or button that can be clicked to make tokens instantly appear in someone's wallet. Tokens as well as other assets aren't stored on hot addresses, but in the cold storage. And adding support for this or that token takes both time and our programmers' resources.
I know that it takes time and resources to do that and I really apreccieate the effort. At first I waited and just sended you mails, but I think 2 months are a really good quantity of time to, at least, give me a estimated time for the resolution of my problem, thats why I posted my problem over here. I want to thank everybody, I really apreciate your support. I'll keep you informed, this week there are no news again, Ive sent them an email yesterday but they told me to wait a couple of weeks more... |
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magneto, thanks for the heads-up! I sent my tokens NEM(XEM) from the address Bittrex to the address Freewallet in December 3, 2017. And I have not received them yet. The support service only writes one thing - wait! Since then, in my multicurrency wallet, the address NEM(XEM) has changed. And my tokens hold on the common wallet Freewallet team. This can be seen in the blockchain NEM(XEM). How do you think I'll return my tokens NEM(XEM)  , apologies for the delay! By the looks of it, the message you supplied with your XEM transaction was incorrect, which explains why it wasn't automatically posted to your balance. Our support team should follow up on your case shortly if they haven't done that yet. What about my case?? Ive sent you my user id, but you havent replied to my message... One more week has gone and they just keep me waiting.... |
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Oh right. I was mistaken then, but my point still stands. They'll basically have to manually credit your Wabi tokens to your wallet instead of the process being automatic, since you did it before Wabi support was added.
The process should be simpler then, they wouldn't need to access funds from another address and have to change your deposit addresses. They just need to confirm that you have indeed sent wabi to the address, and all of this is publicly verifiable.
BTW, since it's already been 2 days, have you received your wabi yet? Please post any updates.
I was giving a little bit of time to the freewallet team to contact me but I have received no answer since they reply to my post. I have checked my PMs here, my email inbox and my freewallet app and they send me no answer. I cant send a PM to freewallet user in the forum because I have the newbie range and he has disabled that newbies users can send him message. So Im in the same point as when I wrote this post. Thank you very much for your support magneto and everybody else. I am sending more mails to them and Ill keep you updated with any news. |
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Nice to see this getting sorted... You sent wabi tokens to freewallet's ethereum address before wabi was even supported. After wabi was added, you didn't see the wabi tokens reflect in your balance. This led to you creating this thread, thinking that freewallet has scammed you. The fact is that since their ether wallet address is different to their wabi wallet address, and two are technically separate wallets in their interface, tokens sent to the ethereum wallet will not reflect in the wabi wallet. Hopefully freewallet will fulfill their promises of resolving this issue, and not drag this on for too long.  You are right in everything but one thing. The address is the same to receive eth and wabi tokens. After they added Wabi to the platfform I sent wabi tokens to the wallet again, to replicate the tx of the lost tokens, and the WaBi tokens were correctly added and displayed in my funds. I made mistakes, thats true, but sending tokens to the wrong address is not one of them. I hope that they find my problem easy to solve because of that. Thank you everybody to answer to my post and for the advices, I really appreciate it  |
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pablogarcor, once the support for WABI tokens is added, all new transactions of such tokens will be automatically posted to our users' wallets and available in our Token Wallet app. However, if your transaction was made BEFORE the support of such tokens is enabled, we will need to manually rout it to your account. It takes time and human resources as well. If you've already submitted your transaction details to our support team, your case is in progress. Please provide your user id or a ticket number for us to follow up on the status of it. Looking forward to your reply! Thank you for your answer. My user id is c7236943. I really appreciate the efforts of the freewallet team, and I hope you can solve my problem as soon as possible |
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Could you finally get your money back or are you still waiting??
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Im in a similar situation. I dont know if theyre scammers but their customer and tech support sucks. I think the best thing we can do is keep posting, and telling all the steps we take to let the people know who they really are.
I hope that they solve your issue.
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The only option is to continue to contact them until they assist you with your problem. There are several threads posted here before and an affiliate (not sure if that's the owner) is answering the queries, you could send a private message to Freewallet account and see if you could get help.
I've always seen this wallet when searching for erc20 token wallet but i ignore it because mostly they are recommend to use is mew wallet which is very safe and until now not having any issue yet..
Do you have any private key backup or seed phrase? if ever you wanted to recover it you can recover your wallet in mew or imtoken..
Freewallet doesn't provide the private keys for individual wallets so users have no control over it, that's why it is not much of a good choice imo. Thank you very much jhenfelipe. I am sending him a PM, lets see if he can help me. Yes, as long as you can keep the private key you are safe, because if a company holds your key, you will be at that company mercy. |
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Freewallet.org doesn't support all the ERC20 tokes like MEW do,so if you gave freewallet.org address to receive tokens from ICO then you will lose all the tokens if that wallet not support your token at the time of tokens sending time by ICO team.Once I am alos missed my tokens from bounty campaigns then I asked the support team they answered that they can't do anything in that case.
And many users also reviewing that freewallet.org is a scam they are taking all the funds which are stored in their wallet.So it is better to avoid these kind of wallets in future and try to use MEW for receiving tokens which is the best ever wallet for ethereum and tokens.
Yes, you are right. They keep telling me to wait... but I dont know what to think about it, I think they dont even know what my problem is... I hope that they finally give me my tokens and yes, Ill avoid all this wallets from now on. |
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This is your own fault. You do not hold the private keys to the addresses and the Wabi addresses are probably different to their Ethereum addresses. They are not the same as far as i know, meaning that whatever is in one address does not translate to the other. Why did you even send Wabi tokens to ETH addresses when clearly they have got no plans of supporting wabi back then?
What you'll have to get them to do is basically import their keys into a wabi compatible wallet, which i doubt they're going to be willing to do.
What you did was basically the same as sending eos tokens to an ETH address on freewallet. Of course you wouldn't get your funds.
Now, you can just sit back and wait. It's about as much as you can do.
Yep, Its my fault to trust in a wallet like Freewallet.org, but you are wrong. Wabi tokens are ERC20 tokens built on Ethereum blockchain so you must store them in a ETH address. Yes, i made a mistake thinking that I have access to the private key, even no backup is supported by them. And yes again, I made a mistake thinking that they supported Wabi. Thats why Ive waited for one month until they finally add the token. I didnt blame them for not adding Wabi in one month, Im blaming them because theyve already add the token, the tx is in the wallet and transferred to their cold storage and my funds are still missing. Im blaming them because they dont answer my emails, and when they do, they dont care what my problem is, they just say "keep waiting". I know that im screwed, but I hope that they finally can solve the problem and of course Ill write it here, maybe itll help someone in my situation. |
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Ive never thought that my first ICO would be like this.
One month ago I registered myself in the WaBi ICO. I looked for an android wallet and, in a really bad election, I chose freewallet. I put the freewallet ETH address in the WaBi token sale and I sent the ETH. When the tokens were given, the problem began. Freewallet.org, didnt support WaBi, "it isnt their fault" I thought and sent them an email, they answered me telling me to wait, so I waited...
Finally WaBi tokens were added to their App but... my tokens didnt show up... my funds were 0!!! WTF?!?! Then, I sent an email again but I got no answer, I sent them some tweets but no answer as well. Finally I wrote my problem in the Play Store and they quickly answered me, telling me to wait... they didnt even ask me what my problem was!!!
I keep telling my problem in the Play Store and they finally listened to me. They tell me to wait some days... but ONE MORE WEEK has gone since that day and they havent answered or solved my issue.
I really need the money now and It looks as they dont care about their customers... I will be reporting all the news from now on here.
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