cVTokens have only recently became available on EtherDelta; so far we've only heard about plans to get them listed with KuCoin this week. If you have links to CarVertical being listed other exchanges, forward them to our support team as well, please.

Once again, support for new tokens is added regularly, every 2 weeks or so, which means your tokens won't be an exception. Just as pornluver mentioned, it's not about tapping a couple of buttons, enabling support for new tokens requires both time and human resources. There's no "add a new token" day, which is there's no set date we can provide you with. And as you've mentioned yourself, your cVTokens aren't the only ones expecting to be added to the Token Wallet.

You can keep crying scam: apparently, that's your contribution to our reputation, which you're so eager to make. Or you can listen to what our support team has told you and expect a notification about your tokens available in the app.
[/quote]

Thank you for your reply
Let's just clarify something here. I had no intention to stain your reputation whatsoever. I have neither time no desire to register on every social media platform and write lengthy posts about your product. Yet I had to, in order to get you to listen to what an unhappy customer has to say. There are hundreds doing the same! I am guessing you still don't get what I am trying to tell you. Nevermind.
Me 'crying scam' is a result of profound uncertainty as to the future of my money and you being unable to "manage" my concerns.
As much as I was wrong making this transaction in Freewallet in the first place, you are not right just keep shoving it into my face.
Good day.

Sergey, no need to provide screenshots of your communication with our support team: we have them as well. Our support reps told you exactly the same thing: you've purchased tokens that aren't currently supported in the app yet; once the support for them is added, you'll be able to access them in the Token Wallet. If there's no support enabled for your tokens, we won't be able to access them, let alone send them anywhere.

We realized you're probably frustrated and angry with yourself; however, blaming the app isn't a productive solution. Please try to understand what we're trying to tell you: we're not refusing to give you back your tokens. However, to access them, we need to enable the support for them. As soon as the tokens are present on exchanges, they will be available in the Token Wallet app, and you'll be able to do whatever you want with them.  
[/quote]

Thank you for your reply.
You keep ignoring the fact that cV tokens ARE being traded on the exchanges.
What else is enabling support of them dependent on?
If you consciously are not enabling support for the tokens which are stuck in your system - what would you call this practice then?
Let's say you have a valid explanation as to why you are unable to move these funds, but not undertaking steps to change that - how is that not a fraud?
It is not only my cV tokens that are locked in in your 'cold storage', there are others...
Your support team are not providing any realistic timeframe when one can expect resolution.
If it ever turns out not to be a scam - it will deserve 'the worst client support' award at the very least.
Don't you see it yourself? If you are a legit company but managed to 'generate' SO many unhappy customers, who
scream SCAM! at every corner, doesn't it tell your something? Don't you care about your reputation? Doubt it.
Anyway...
In the light of new information, the question, however remains the same: now that the tokens are tradable, when are you planning
to enable support for them in your Token wallet?
Thank you.

Your "support' team told me none of that. I may provide the screenshots of all emails for your convenience.
Whatever mistake I made at the beginning, I admit to that. After that - the ball is in your court. If I could retrieve my tokens myself, I would do that, but I can not. You can continue to passionately advocate for your app, but I will continue to call it a scam. You see, I do not need you to add a new token to your wallet, I just want you to send my tokens back to me, since you are the ones who are holding them on your address. Eventually adding the token in a few months time may become irrelevant from the trading perspective and no one is going to compensate my losses.
As I said above, mea culpa. Lesson learnt. But I still do not think you have the right to hold the tokens, which were not sent cross-chain and are easily transferable on Ethereum blockchain any day.
I have not been able to get in contact with your CEO Alvin Hagg yet, but submitted formal complains to Google Play and Apple Store requesting to review your operations.
I shall continue my campaign to raise the awareness and as much alarm as I can about this app.
Good day

I still think they are a SCAM!
Just a covert one that's all
I purchased carVertical tokens in ICO 4 weeks ago that never reached my
address. Instead, they landed in a so called "cold storage" in one of the Freewallet Etherium
addresses here:
https://etherscan.io/address/0x7ed1e469fcb3ee19c0366d829e291451be638e59

hash: 702133831514fd0798be45c2abf216feaedb546199313231bb8515e2804c3722
user ID: 92de9e8b

Since then they have been inaccessible. The support team kept promising me resolution
in weeks and recently changed they pitch to months! Tokens have been unblocked by the issuer,
became movable and tradeable on exchanges and all I am getting from the 'support' is standard
cliched replies.
Please note, that that was not a cross-chain transaction. cV tokens are ERC20 tokens and
compatible with etherium blockchain therefore are easily transferable from one address to
another.
My theory is that Freewallet staff simply exhaust people and make them let go of their money and stop
chasing it eventually.
There is a closed group of a 100 odd people on Facebook called Freewallet Victims. Please join if you suffered
from Freewallet's fraud as well.
With the support or others in that group, I have submitted a formal complain to Google Play store with the request to review the app operations and suspend the downloads of Etherium Wallet on Google Play platform until the full resolution of the conflicts.

For those of you who are still using this wallet - STOP! Don't wait for the lightning to strike!
I am not expecting to ever get my tokens back to be honest. I just want to give a fair warning for those who
still believe it is a legit company. it is not. If you read the negative reviews and comments, Freewallet only
resolute the issues of and placate those customers who are particularly vocal and active against them in social media.
Everybody else are just sucking it up.

Cheers!