FREEWallet.org SCAM ( Don't use any of their iOS or Android APP)

[Freewallet]

Hello, Freewallet and Bitcoin Users!
My two transaction sending ETH from Freewallet hang 6+ day ago. Support answer few times with template about ethereum network maintenance, than they stop answering any question.
Transaction are in pending status in FreeWallet, but hashes freewallet give me does not track on etherscan.
Dear Freewallet, can you tell me please whats wrong? Where is my ethereum? Why transaction does not track by hash for 6+ days? Please cancel transaction and return my ethereum to wallet or proccess it (if cancel unavaliable).
My userid: 52282662
Transaction1 hash: f97e2a60ded47d1b37cc6915277db9b064c5ae1a63514e9d72195f3c2aad726b
Transaction2 hash: 158c3bd65ba98aad2d607312b4ee6c53181e4903e2f02e418eb8b6d2ee362db8
Please answer in essence without templates about eth network maintenance and solve my problem... I do not want to think that this is really a scam...
UPDATE:
On 7-th day my pendig transaction was canceled by support, and I successfully get my ethereum back from Freewallet. Better late than never Thanks to FreeWallet support.

andr68rus, thank you for the update! If the network is congested, and there are difficulties with including your transactions into new blocks resulting in considerable delays, such transactions are usually rolled back so that you could retry sending them at a better time. Apologies for the delay!

[1714910675]

1714910675

[1714910675]

1714910675

[1714910675]

1714910675

[sunino]

Hi Freewallet Team,

Previously I used the freewallet for Bread Ico(BRD), now they are already listed on Binance for weeks. On Dec 26th, the inapp support said they would refund the tokens to me. By now almost half month passed, I have no futher updates yet. Would you mind speed up the refund process a little bit?

My User ID is 7b6ae85d

Thx in advance!

A freewallet user

Hi sunino, apologies for the delay! We're getting lots of tickets (about tokens, too) these days. Please give us more time to review your case, our support reps should get back to you by the end of the week. Thanks!

Hi Freewallet, I am still waiting for the voice from your support team. I think it has been quite a long time since the end of last week

[Denelin]

Still waiting here also

[cryptofeel]

Thank you for this info. One needs to verify(research) before he becomes a victim. Information is power!

[Freewallet]

Hi Freewallet, I am still waiting for the voice from your support team. I think it has been quite a long time since the end of last week

sunino, our technical team is reviewing your case; once BRD tokens are available on Freewallet, our support reps will notify you.

[Freewallet]

Still waiting here also

Denelin, we forwarded the information required for a refund to our exchange partner. We're currently waiting for an update from them: if your LTC were already exchanged to Steem, but the transaction didn't go though back in December, they will be able to resubmit it rather than converting it back to LTC. If the exchange wasn't completed, your LTC will be refunded to the address you provided to our support.

Please note that exchange refunds aren't done on our side, and the time frame for delivering them can be up to 2 months. Although in most cases it doesn't take that long.

[Denelin]

Thank you for the update

[Cryptomosh112]

I deposited 2657 XEM into my freewallet account a week and a half ago, the explorer shows that it went through but freewallet is showing zero balance, i also have 200 LSK and 2005 STEEM that will not withdraw, it's not even giving me a txid, I am not sure what to do, i contacted support who responded that they are working on it (its been a week+ since i made the XEM deposit)
I withdrew 1 LSK today as a test and it went right through so i proceeded to withdrew the rest - now its stuck in orange color with no HASH provided, I also have 110 STEEM which i tried to withdraw to the exchange - also stuck in orange color with no hash
can anyone help? did i lose my money?

My Userid: 2b62906a

[XmasJohn08]

I have some nxt intro your APP wallet, now my question is
Where is my ignis?

[bgbaster]

I have two BCH  transactions that never appears in my wallet.
There is more then a week without any respond from FreeWallet support team.

My transaction Hash are:
2018-01-19 02:17:45    6342f75931effa54e867c7ab63363e9e232e7c87b24e8f71115cd5d11e07bb4a   
2018-01-18 02:15:05    fa968ff5958a96a78fae20e62b03a7deb692b31b7f70f66d05f511b3260c1f97

[Freewallet]

I deposited 2657 XEM into my freewallet account a week and a half ago, the explorer shows that it went through but freewallet is showing zero balance, i also have 200 LSK and 2005 STEEM that will not withdraw, it's not even giving me a txid, I am not sure what to do, i contacted support who responded that they are working on it (its been a week+ since i made the XEM deposit)
I withdrew 1 LSK today as a test and it went right through so i proceeded to withdrew the rest - now its stuck in orange color with no HASH provided, I also have 110 STEEM which i tried to withdraw to the exchange - also stuck in orange color with no hash
can anyone help? did i lose my money?
My Userid: 2b62906a

Cryptomosh112, please see our reply to another post you made here.

[Freewallet]

I have some nxt intro your APP wallet, now my question is
Where is my ignis?

XmasJohn08, we expect the IGNIS tokens to be available in Freewallet soon. As of now, we're running tests on our new IGNIS wallet as well as working on integrating IGNIS into our Multi Wallet app. There will be a separate announcement on the long-awaited release in our social media, please stay tuned!

[Freewallet]

I have two BCH  transactions that never appears in my wallet.
There is more then a week without any respond from FreeWallet support team.

My transaction Hash are:
2018-01-19 02:17:45    6342f75931effa54e867c7ab63363e9e232e7c87b24e8f71115cd5d11e07bb4a   
2018-01-18 02:15:05    fa968ff5958a96a78fae20e62b03a7deb692b31b7f70f66d05f511b3260c1f97

bgbaster, Freewallet switched to the new Bitcoin Cash address format on January, 17th; your BCH address was automatically updated. Please use the new address format for sending and receiving your BCH to avoid any transaction issues. Unfortunately, it's not possible to monitor transactions sent to old addresses, so if someone made a transaction to your 'old' BCH address, please contact our support: we'll retrieve the funds for you. Looks like you've already made a couple of tickets regarding these transactions though, they are being processed now.

New addresses are safer and more reliable, which is why we'll be switching to them completely in the future. However, you can still send your BCH to both new and old addresses from Freewallet.

[Denelin]

Hey just updating freewallet returned my litecoin funds today. I no longer believe they are a scam.

It was a frustrating experinece but they did come thru

[NorthRemembers]

I still think they are a SCAM!
Just a covert one that's all
I purchased carVertical tokens in ICO 4 weeks ago that never reached my
address. Instead, they landed in a so called "cold storage" in one of the Freewallet Etherium
addresses here:
https://etherscan.io/address/0x7ed1e469fcb3ee19c0366d829e291451be638e59

hash: 702133831514fd0798be45c2abf216feaedb546199313231bb8515e2804c3722
user ID: 92de9e8b

Since then they have been inaccessible. The support team kept promising me resolution
in weeks and recently changed they pitch to months! Tokens have been unblocked by the issuer,
became movable and tradeable on exchanges and all I am getting from the 'support' is standard
cliched replies.
Please note, that that was not a cross-chain transaction. cV tokens are ERC20 tokens and
compatible with etherium blockchain therefore are easily transferable from one address to
another.
My theory is that Freewallet staff simply exhaust people and make them let go of their money and stop
chasing it eventually.
There is a closed group of a 100 odd people on Facebook called Freewallet Victims. Please join if you suffered
from Freewallet's fraud as well.
With the support or others in that group, I have submitted a formal complain to Google Play store with the request to review the app operations and suspend the downloads of Etherium Wallet on Google Play platform until the full resolution of the conflicts.

For those of you who are still using this wallet - STOP! Don't wait for the lightning to strike!
I am not expecting to ever get my tokens back to be honest. I just want to give a fair warning for those who
still believe it is a legit company. it is not. If you read the negative reviews and comments, Freewallet only
resolute the issues of and placate those customers who are particularly vocal and active against them in social media.
Everybody else are just sucking it up.

Cheers!

[Freewallet]

NorthRemembers, did you bother to inquire whether the tokens you were planning to purchase in the ICO were supported in our app?

There's a special article available on our website that outlines which tokens we support. It says, specifically: "Please note that we’re still working on the feature that will allow participating in new ICOs. If you’ve participated in an ICO, and your token is an ERC20 one, please contact us once it’s present on exchanges: we will add it as well." That's exactly what our support team told you: once your tokens are actually traded, we'll be able to add them, just as we regularly do. There are new tokens added for support every 1-2 weeks in Freewallet, and yours won't be an exception.

[NorthRemembers]

NorthRemembers, did you bother to inquire whether the tokens you were planning to purchase in the ICO were supported in our app?

There's a special article available on our website that outlines which tokens we support. It says, specifically: "Please note that we’re still working on the feature that will allow participating in new ICOs. If you’ve participated in an ICO, and your token is an ERC20 one, please contact us once it’s present on exchanges: we will add it as well." That's exactly what our support team told you: once your tokens are actually traded, we'll be able to add them, just as we regularly do. There are new tokens added for support every 1-2 weeks in Freewallet, and yours won't be an exception.

Your "support' team told me none of that. I may provide the screenshots of all emails for your convenience.
Whatever mistake I made at the beginning, I admit to that. After that - the ball is in your court. If I could retrieve my tokens myself, I would do that, but I can not. You can continue to passionately advocate for your app, but I will continue to call it a scam. You see, I do not need you to add a new token to your wallet, I just want you to send my tokens back to me, since you are the ones who are holding them on your address. Eventually adding the token in a few months time may become irrelevant from the trading perspective and no one is going to compensate my losses.
As I said above, mea culpa. Lesson learnt. But I still do not think you have the right to hold the tokens, which were not sent cross-chain and are easily transferable on Ethereum blockchain any day.
I have not been able to get in contact with your CEO Alvin Hagg yet, but submitted formal complains to Google Play and Apple Store requesting to review your operations.
I shall continue my campaign to raise the awareness and as much alarm as I can about this app.
Good day

[pornluver]

I still think they are a SCAM!
Just a covert one that's all
I purchased carVertical tokens in ICO 4 weeks ago that never reached my
address. Instead, they landed in a so called "cold storage" in one of the Freewallet Etherium
addresses here:
https://etherscan.io/address/0x7ed1e469fcb3ee19c0366d829e291451be638e59

hash: 702133831514fd0798be45c2abf216feaedb546199313231bb8515e2804c3722
user ID: 92de9e8b

Since then they have been inaccessible. The support team kept promising me resolution
in weeks and recently changed they pitch to months! Tokens have been unblocked by the issuer,
became movable and tradeable on exchanges and all I am getting from the 'support' is standard
cliched replies.
Please note, that that was not a cross-chain transaction. cV tokens are ERC20 tokens and
compatible with etherium blockchain therefore are easily transferable from one address to
another.
My theory is that Freewallet staff simply exhaust people and make them let go of their money and stop
chasing it eventually.
There is a closed group of a 100 odd people on Facebook called Freewallet Victims. Please join if you suffered
from Freewallet's fraud as well.
With the support or others in that group, I have submitted a formal complain to Google Play store with the request to review the app operations and suspend the downloads of Etherium Wallet on Google Play platform until the full resolution of the conflicts.

For those of you who are still using this wallet - STOP! Don't wait for the lightning to strike!
I am not expecting to ever get my tokens back to be honest. I just want to give a fair warning for those who
still believe it is a legit company. it is not. If you read the negative reviews and comments, Freewallet only
resolute the issues of and placate those customers who are particularly vocal and active against them in social media.
Everybody else are just sucking it up.

Cheers!

Freewallet.org is like exchange.

Yes it's not cross chain.

However your address is ethereum ONLY for them.

You don't control the private key.

That is the issue.

This is, in a sense, not a real wallet. This is centralized like paypal.

I wouldn't put more than .1 btc there.

[pornluver]

NorthRemembers, did you bother to inquire whether the tokens you were planning to purchase in the ICO were supported in our app?

There's a special article available on our website that outlines which tokens we support. It says, specifically: "Please note that we’re still working on the feature that will allow participating in new ICOs. If you’ve participated in an ICO, and your token is an ERC20 one, please contact us once it’s present on exchanges: we will add it as well." That's exactly what our support team told you: once your tokens are actually traded, we'll be able to add them, just as we regularly do. There are new tokens added for support every 1-2 weeks in Freewallet, and yours won't be an exception.

Your "support' team told me none of that. I may provide the screenshots of all emails for your convenience.
Whatever mistake I made at the beginning, I admit to that. After that - the ball is in your court. If I could retrieve my tokens myself, I would do that, but I can not. You can continue to passionately advocate for your app, but I will continue to call it a scam. You see, I do not need you to add a new token to your wallet, I just want you to send my tokens back to me, since you are the ones who are holding them on your address. Eventually adding the token in a few months time may become irrelevant from the trading perspective and no one is going to compensate my losses.
As I said above, mea culpa. Lesson learnt. But I still do not think you have the right to hold the tokens, which were not sent cross-chain and are easily transferable on Ethereum blockchain any day.
I have not been able to get in contact with your CEO Alvin Hagg yet, but submitted formal complains to Google Play and Apple Store requesting to review your operations.
I shall continue my campaign to raise the awareness and as much alarm as I can about this app.
Good day

It is extremely difficult to do so. Their private key may be generated by program that they themselves do not know.

In bittrex, such cross currency exchange, cost programmers' time. So it's efficient to give the token once it's supported so as to do it "all at once".

You are making people pay for your mistake.

[Freewallet]

Your "support' team told me none of that. I may provide the screenshots of all emails for your convenience.
Whatever mistake I made at the beginning, I admit to that. After that - the ball is in your court. If I could retrieve my tokens myself, I would do that, but I can not. You can continue to passionately advocate for your app, but I will continue to call it a scam. You see, I do not need you to add a new token to your wallet, I just want you to send my tokens back to me, since you are the ones who are holding them on your address. Eventually adding the token in a few months time may become irrelevant from the trading perspective and no one is going to compensate my losses.
As I said above, mea culpa. Lesson learnt. But I still do not think you have the right to hold the tokens, which were not sent cross-chain and are easily transferable on Ethereum blockchain any day.
I have not been able to get in contact with your CEO Alvin Hagg yet, but submitted formal complains to Google Play and Apple Store requesting to review your operations.
I shall continue my campaign to raise the awareness and as much alarm as I can about this app.
Good day

Sergey, no need to provide screenshots of your communication with our support team: we have them as well. Our support reps told you exactly the same thing: you've purchased tokens that aren't currently supported in the app yet; once the support for them is added, you'll be able to access them in the Token Wallet. If there's no support enabled for your tokens, we won't be able to access them, let alone send them anywhere.

We realized you're probably frustrated and angry with yourself; however, blaming the app isn't a productive solution. Please try to understand what we're trying to tell you: we're not refusing to give you back your tokens. However, to access them, we need to enable the support for them. As soon as the tokens are present on exchanges, they will be available in the Token Wallet app, and you'll be able to do whatever you want with them.