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BTCTurk üzerinden yapmış olduğum hatalı işlemin çözüme kavuşturulmasında gösterdikleri hassasiyet sebebi ile, başta buradan yardımcı olmaya çalışan Onur Bey'e ve tüm BTCTurk çalışanlarına teşekkür ediyorum.
Müşteri memnuniyeti adına tüm kademeleri ile yardımcı olmaktan çekinmeyen yönetim ekibi, yazılım ekibi ve finans birimine de göstermiş oldukları hassasiyet için ayrıca teşekkür ederim.
BTCTURK yine bizleri yanıltmadı ve müşterisine yardımcı olmak için elinde gelen tüm çabayı gösterdi.
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Transfer onayı manuel olabilir, ya da otomatiktir ama sorun çıkmıstır. Muhtemelen yarın sabah mesai ile çözerler başında bekleme bence.
Daha önce Türkiye'de hiçbir borsada böyle bir durumla karşılaşmadım, hala onay çıkmadı, desteğe yazıyorum sonuç yok, telefon açıyorum sonuç yok, gerçekten böyle mağduriyet görmedim |
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Arkadaşlar 4.5 saaattir BTC transferi için bu siteyi bekliyorum, daha önce böyle birşey yaşayan oldu mu ?
Edit: 5 saat oldu hala btc transferim başlamadı.
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Site üzerinden 38000 TL lik BTC alımı yaptım yaklaşık olarak 0.9 küsür BTC yapıyor, başka bir cüzdanıma transfer için talep oluşturdum tam 3 saattir transferi başlatmadılar, ne destek cevap veriyor ne whatsapp hattı, bilgisi olan var mı ?
Edit: Talebimin üzerinden 4.5 saat geçti hala işlem başlatılmadı.
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0.9 BTC transfer işlemim tam 3 saattir başlatılmıyor, destek hattına yazıyorum cevap yok, whatsapp hattından yazıyorum cevap yok, karşımda bir muhattap bile bulamıyorum.
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This my second time that I am suffering from this issue
I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
Thanks in advance for any help
The finance department is already looking into your issue, and they should update you as soon as they have any news on the matter. Dear Cex Transaction 5770582881 didnt return to my account yet |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!  But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now.  And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them. Still no changes My favourite service doesnt care of me Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it? I will update my status on the forum, thanks in advance. Your transaction which is not pending anymore, it was credited back to your CEX.IO account or money arrived to your card? First pending transaction returned back to my cex account but second transaction is still pending |
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CEX.IO is a really good service, im satisfied with it! During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team! But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd. As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today. I have a very big trust level to this service but im very worrying now. And i hope that this trust level will never go down. I will write here all updates about solving/unsolving my problem. My ticket ID: 704075 User ID: up101654493 Best regards to CEX.IO team. I beleive in you. Your faithful customer Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them. Still no changes My favourite service doesnt care of me Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it? I will update my status on the forum, thanks in advance. |
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This my second time that I am suffering from this issue
I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
Our finance department is currently looking into the issue. They will update you as soon as there are any updates. Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it? I will update my status on the forum, thanks in advance. |
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Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 is still PENDING, Could you please handle it?
I will update my status on the forum, thanks in advance.
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This my second time that I am suffering from this issue
I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
Thanks in advance for any help
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This my second time that I am suffering from this issue
I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
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I have tried to wtihdrawal to my MAstercard on 2th of March and 3th of March, these transactions status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
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Altough 3 days passed from transaction still it is pending and nobody is answering me
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Yesterday as usually, I have tried to withdraw my money to my verified VISA card which had any problem before but more than 24 hours has passed still it's status is PENDING, I have opened multiple tickets but none of them solved my issue, could you please pay attention to my transaction and solve my problem, you may cancel the transaction and add my money to my balance again then I can withdraw it again becauce I didn't get any problem with this VISA card.
Transaction ID: 5631066665
Request #677340
Thanks in advance
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Dear Support Team,
I have tried to withdrawal my money to my verified VISA card but it is pending, could you please have a look for it?
Thanks in advance
Transaction id:5632518199
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Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, altough 5 business days passed
Followings are my payment details;
2018-01-27 18:42:26 2018-01-27 18:42:28 5532599252 withdrawal USD -941.64 USD Card Sent Your withdrawal has been sent.
2018-01-27 18:23:35 2018-01-27 18:23:37 5532506179 withdrawal USD -2000.00 USD Card Sent Your withdrawal has been sent.
2018-01-27 02:45:11 2018-01-27 02:45:14 5528358960 withdrawal USD -1056.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 17:25:18 2018-01-26 17:25:21 5525799017 withdrawal USD -964.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 12:57:30 2018-01-26 12:57:33 5524410626 withdrawal USD -968.96 USD Card Sent Your withdrawal has been sent.
2018-01-25 16:27:33 2018-01-25 16:27:36 5518736960 withdrawal USD -1915.93 USD Card Sent Your withdrawal has been sent.
I didn't receive any payments yet
My Request : 653243
Please update us on the state of your transactions. All payments received today, thank you CEX for your patiance and understanding behaviour |
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Dear Cex,
Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, I reaaly need your assistance because I have delayed several personal utility and loan payments because of your payment delays.
Followings are my payment details;
2018-01-27 18:42:26 2018-01-27 18:42:28 5532599252 withdrawal USD -941.64 USD Card Sent Your withdrawal has been sent.
2018-01-27 18:23:35 2018-01-27 18:23:37 5532506179 withdrawal USD -2000.00 USD Card Sent Your withdrawal has been sent.
2018-01-27 02:45:11 2018-01-27 02:45:14 5528358960 withdrawal USD -1056.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 17:25:18 2018-01-26 17:25:21 5525799017 withdrawal USD -964.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 12:57:30 2018-01-26 12:57:33 5524410626 withdrawal USD -968.96 USD Card Sent Your withdrawal has been sent.
2018-01-25 16:27:33 2018-01-25 16:27:36 5518736960 withdrawal USD -1915.93 USD Card Sent Your withdrawal has been sent.
Could you please have a look and give some information about my above mentioned withdrawals ?
Thanks in advance
Please note that card withdrawals are currently taking up to 3 business days. If they do not appear on your bank account tomorrow, we will try to investigate the case. I didn't received any payment yet , could you please investigate about my withdrawals? I already opened several ticekets and each time I got auto responses My Request:653243Kindly update us on the status of your withdrawals. All payments received today, thank you CEX for your patiance and understanding behaviour |
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Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, altough 5 business days passed
Followings are my payment details;
2018-01-27 18:42:26 2018-01-27 18:42:28 5532599252 withdrawal USD -941.64 USD Card Sent Your withdrawal has been sent.
2018-01-27 18:23:35 2018-01-27 18:23:37 5532506179 withdrawal USD -2000.00 USD Card Sent Your withdrawal has been sent.
2018-01-27 02:45:11 2018-01-27 02:45:14 5528358960 withdrawal USD -1056.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 17:25:18 2018-01-26 17:25:21 5525799017 withdrawal USD -964.21 USD Card Sent Your withdrawal has been sent.
2018-01-26 12:57:30 2018-01-26 12:57:33 5524410626 withdrawal USD -968.96 USD Card Sent Your withdrawal has been sent.
2018-01-25 16:27:33 2018-01-25 16:27:36 5518736960 withdrawal USD -1915.93 USD Card Sent Your withdrawal has been sent.
I didn't receive any payments yet
Another Story is beginning here;
I have some friends who lives in London, I contacted with them today and requested to go the Adress of CEXIO, and then they just go to the given address of the CEXIO; 2nd Floor, 1-5 Clerkenwell Road, London, EC1M 5PA, United Kingdom guess what they found?The Answer is nothing! After that they expanded the investigation and found that this is an virtual office adress and 211 different company is registered on the same address
Second step after I got the answer below, I just tried to contact with the payment provider of the CEXIO which is given on payments page
the given address is Hentonunit LTD, 20 Ionos Street, 4th floor, Office 401, Egkomi, 2406 Nicosia, Cyprus I have contacted with one of my friend in Cyprus, but the answer is nothing, there are several companies there and they don't even know about CEX.IO, I got a phone number of Hentonunit LTD and called them but they also don't know about CEX.IO and they interrogated me.
My Request: 653243
Now I am asking again could you please tell me where is my money ?
I am starting to suspect about that CEXIO could be scam!
Please update us on the status of your transaction. I have compeletly received my payments today afternoon, thank you very much CEX for your interest and patiance, I understand that CEX is not actually SCAM |
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we are waiting a satisfactory answer from CEX support , CEX_IO aggrieved us!
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