I received mine two weeks ago. I purchased it back in Dec 2013 as part of the first public batch.

I am having all kinds of difficulty with KnC. I think they are having internal problems. My guess is cash flow problems. I have seen companies that behave the way they are and it isn't a good sign.

They told us, in their sales data, they would offer hashing for us in their cloud if they missed their delivery dead line. I figured that was a good selling point. Then months later they told us that we would get a second miner, since we paid $13,000 for the miner and later batches paid less and the mining difficulty had risen so much. It was to help with ROI. It was very magnanimous on their part.

Well they missed their deadline and offered the cloud mining on our behalf. The fine print said we were taking this in trade for the extra miner. REALLY???! So you end up getting a couple of coins and lose the extra miner. What stinks is that they promised the cloud mining long before the extra miner. How could we be expected to know that we would lose the extra miner when we use an option promised long before the extra miner was promised? It does not make sense but there it was in the fine print. It was probably legal but not very ethical.

I did received my miner shortly after that. I think it was so that I could not ask for a refund at that point. Their purchase agreement states you cannot get a refund once the miner has shipped.

When I got my miner, it did not come with any set up instructions. I looked on KnC's web site but didn't find anything specific to the Titan. It didn't seem that difficult on what to do to set things up. I hooked up only one cube for testing. Nothing worked.

I sent support an email about needing a manual so I could be sure I was setting things up correctly. I got a prompt reply, next day since we are 9 hours apart, with a pdf manual. I checked my set up against their instructions and it was good.

I sent another email to explain my difficulties. I got a reply the next day telling me to test each cube, one at a time. I did so and found that two of the cables were bad and one of the cubes was not functioning either. I sent another email explaining this. They sent me an RMA with paid shipping. I sent the unit back that day (Friday). They received it on Monday, tested it, said it worked, and shipped it back immediately. I got it back on Wednesday and tried it again but it still did not work.

I have tried all kinds of combinations of swapping this defective part with all of the other working parts and the defective part never functions, no matter where it is put. I sent Kurt another email explaining this. There has been no reply at this point. I have read other threads on KnC where this has happened to others and this is the point there I will probably get kicked under the bus.

Like I said before, I think these guys are in trouble. Anyone who starts out making such kind offers to take care of their customers and then does this kind of behaviour is in some kind of trouble or they are just erratic. Either way, it makes them dangerous to do business with, especially with such expensive equipment.

We live and learn. I have learned a lot from this. I hope others can learn from this post as well.

I think the people running KnC better hope this does not flop on them. They will have problems getting any start up funding for future endeavours. Any smart investor that does his due diligence will see the trail left by these guys and will think twice about investing with them.

These people will have the actions of KnCMiner tied to their names for a LONG TIME:
Andreas Kennemar
Marcus Erlandsson
Michael Unnebäck
Sam Cole
Nanok Bie

You are not likely to get anything. KnC is screwing their customers. I think they must have a cash flow problem. They went from being very magnanimous to tricky dicks. They are using any loophole to get out of fulfilling their obligations.

I was in batch 2 and they offered me a second miner. I think they realized later that was not possible or they hit some major snag in their production. So they have a scam to screw people out of the second miner. And now I have my hardware but it does NOT WORK. I sent the non working parts back and they immediately replied with, "it works here. We are sending it back." I got the equipment back but still not working. I have tried everything I can.

There is partial function. So I can see that some things work but swapping the parts around clearly shows the non functioning parts don't function. They are ignoring my emails now.

I would say that KnC is a dangerous company to do business with. When I see a company start to do these kinds of things, they are usually about to go out of business. I would stay away from them.