[ quote author=Victorvpc link=topic=290799.msg29652940#msg29652940 date=1517837854]
Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!

[/quote]

Will you ever reply???Please!!

Another 2 weeks, I have escalated and chased in all available channels, and no reply.

Can you give me an estimate about when I am getting a reply? What is the stance Kraken has taken with his customers? I know I am not the only one in this situation.


Thanks!

We are talking of a ticket 2 months old, Could you please check my position in the queue and give me an estimate of an answer date for my ticket? It is important to know if am going to be answered in 2 weeks or in 50 years. My actions cannot be the same.

Why don't you give phone support? Can I talk to someone that is not a machine sending the same e-mails to everyone? It is like talking to a wall.

Thanks for your prompt reply.

Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!