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Пожалуйста прошу разобраться в причине допуска в кабинет.
Please note that we don't provide support on forum anymore, this channel is supposed to be a news channel only. We provide support service only via tickets or e-mail (in case when you don't have access to the account) according to the terms of services. Support related questions posted on forum will not be replied, please contact us via tickets or e-mail. Dear Livecoin, I have underwent a full profile verification on the exchange and sent a ticket over two weeks ago, however I did not receive a response. Can you please look into it? |
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Please explain to me, how come this guy got his $krb coin, which is built on the same algorythm as $ipbc (according to your it is impossible): https://forum.karbo.io/viewtopic.php?t=12Please walk me through the process, explaining step by step, how your exchange was able to credit his coins, but is unable to credit mine? Was the coin different? Technically - no. Was the problem different? No. Was he given the same excuses in the beginning? Yes. Did he get it solved in the end? Yes. So how come, I do not get the same treatment? I even offer double the money. This is unacceptable on so many levels, lying and making excuses on every reply. |
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"Otherwise we cannot be not sure that we have really received the coins. "
You are operating an exchange, with a high skillset of technical skills. By seeing an exact inflow of coins, at the exact time, with all of my tx id's, amounts, specified time and even screenshots provided, that show that these coins were deposited to your exchange, it shouldnt take you more than few seconds to realise where they came from.
You are simply thinking that I (and other people reading this) must be a fool.
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Will you credit the deposit to my account? You accepted the User agreement, when you registered at the Exchange. It says: "The Customer acknowledges that she/he should independently monitor Livecoin Platform newsletters in order to get the latest update on the assets listing/disabling/de-listing, as well as on any other relevant information; in case the Customer fails to get a timely update, the Customer is not liable to lodge compensation claims against the Platform for the losses incurred." Please, follow the rules of the User agreement, which you agreed on at registration. If you disagree with this, you should not use our service at all. Is it not possible to agree on 20% fee on the manual crediting, which is totalling around $1200? We have stated it many times already, that this operation cannot be done neither for 10%, nor for 20%. IPBC functions at Monero algorythm, it is a very anonymous and highly protected algorythm, we accept and credit transactions only if they are sent correctly. Otherwise we cannot be not sure that we have really received the coins. You are insisting that we have made this kind of deposits beore and we have to make it again for you now, but this is not true. We have suffered substantial losses when we tried to make that crediting. We have told you before. Now you want us to lose money again, only because you didn't follow the deposit conditions, and we have to cover the losses incurred by your mistake on our own expense. This cannot happen. We will not risk our or our good customers' money because of your fault. We have no legal right to risk all the IPBC coins belonging to other customers, who send correct transactions. Somehow other exchanges do it, and do it for free. So we all know it highly possible, especially having skilled technical team and with all the proof that I have provided. But okay, let's forget about other exchanges. Let's focus on livecoin. The problem is that you have done it for other people in the past with karbovanets $krb coin, which is identical to $ipbc. And you did it for 10% fee. How come suddenly the thing that was possible becomes impossible? In this case you are simply contradicting yourself. You know it is possible. You did it in the past. And you could do it again. You just dont want to, because for you its better to take all of my coins, instead of crediting and taking 10% or 20% fee. I provided you all tx id's, exact amounts, and even screenshots showing where I sent the amounts to livecoin wallet. It even says my email name that coresponds to the same email that is used on both livecoin and crex24 exchange. We both know that it is possible, and now you suddenly use this argument all over again. Then you used an argument about costs/etc. You just said that its only a financial thing, and I offer a considerate amount of money to get it resolved. Is this really the amount of money that you would consider enough to screw over a user of your exchange? I really do not understand. Please explain me - WHY ANOTHER USER GOT HIS CASE FIXED WITH $KRB WHICH HAS SAME PECULIARITIES, SAME ANONYMOUS PROTOCOL AND SAME PROBLEM WITH PAYMENT ID, AND YOU TELL ME THAT IS IT IMPOSSIBLE AND DONT EVEN ACCEPT DOUBLE THE FEE? |
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Livecoin changed users bitcoin deposit addresses Why do you think that we have an obligation to notify via e-mail about such events? We have no such obligations, please revisit user agreement https://www.livecoin.net/en/useragreement and get acquainted with the terms you have signed when opening an account. We have announced about the change of BTC deposit addresses well in advance, and then for a whole following month supported the old addresses. At least twice we reminded to all the customers to generate new addresses, https://www.livecoin.net/en/news/view/590 https://www.livecoin.net/en/news/view/620. All important information is available at our web-site in the news section, and all clients are informed about all new notifications additionally by means of alerts in the top section of our website. Before starting trade at our Exchange you accepted the User Agreement, which has a provision, that you would not have any claims to the Exchange if the loss of funds was caused by your own mistake or negligence. If you don't want to follow the news and you need a long-term storage of your coins, then you can withdraw funds to your personal wallet and send them back when you need this. We can't notify via e-mail because we have over 100 coins and if we would send letters about all of them, our mail servers will get banned quite soon and nobody receive letters from us. Is it not possible to agree on 20% fee on the manual crediting, which is totalling around $1200? I am sure this would more than cover your time and effort for such task. You have performed this task for much lower fees, so I believe this would cover everything and keep both parties happy. |
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you simply ignore my messages, both private and public, let alone support tickets. You are lying. We never ignored you. We answered you via tickets and forum. We explained to you, why we do not process this type of transactions - because we lose money in these operations. We are not going to risk the money of our good customers, who follow simple rules. If you are unable to fulfill simple requirements and specify correct payment details, then complain to yourself, it is your mistake and your fault. We don't understand why you are claiming against us - it was you, who made a mistake, not us. Once again: we do not handle incorrectly sent transactions, and there is a clear warning about this in the deposit form. If you didn't read the previous answers, I will repeat for you again, and state again, that we don't have another answer. To start with - you replied to my tickets in the very beginning with a very generic response. You never delved into the case or offered help. All of the private messages were never answered, so in that case I am not lying. And for the last 2 weeks not a single support tickets was answered. So let's get that straight. Now with respect to your 'so called financial loss'.. How much money do you actually lose and how? I offered to pay the always quoted 10% fee. Now the amount of coins is equal to around 26,000. Current price of $ipbc is 2935 sats (weekend was around 4k, but for the sake of it, let's take current prices). 26,000 * 2935 sats per coin = 0.7631 btc.At the moment of this post, the price of bitcoin is $7931.Therefore the coins to be credited are equal to 0.7631 * $7931 = $6052,1461 That is over six thousand dollars. I offered to pay the general manual crediting fee that you quote, that would be equal $605.21 dollars. I even offered to pay double which would be over $1200.You mean to tell me that performing the manual crediting would cost you more than that? You must be joking. It is obvious that for you it is simply just more profitable to take all of the coins to yourself. I again, do not understand. Another person was helped out for the typical fee of 10% with a much smaller crediting transaction. Under same warnings and conditions. And with much smaller crediting amount. And here you tell me that crediting would cost you more than $1200? This is a joke. And finally - you still fail to provide me argumentation, why another person retrieved help (same conditions, same warnings, same rules, same problem) - but you refuse to help me? I have asked this question more than 3 times but it always gets ignored and left out. That person had same notification, same rules, same conditions, same problems, but different outcome - why? Why are you treating customers unevenly? |
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Why can't you credit my deposits the way you credited for other people in the past? They had same problems, with same type of coins and same issues with payment ID.
This is highly unfair treatment between customers, when one person gets the service for a 10% fee, whereas other one gets his funds stolen.
I even offer you to pay double for your troubles, but you simply ignore my messages, both private and public, let alone support tickets.
Who operates an exchange like that? Most exchanges solve this type of problem without a fee and quite quick, and yet I have been trying to reach out to you for nearly a month and you just 'copy-paste' same BS answer. What is most surprising, that for another customer in the past, you did the exact same, but in the end still credited their $krb coins (which are identical to $IPBC given the technicalities). So why am I treated differently?
I am more than certain that you credited those coins to your personal wallet long time ago and instead of helping an exchange user, used it for your own disposal.
Highly disappointed in such communication. No wonders most people are upset with your exchange, due to all problems and worst customer support ever.
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I can't acces to my livecoin account from 3 days ago.
The login return incorrect username or password but these is correct.
Hello. We have received your inquiry and made a check. We found out, that your e-mail has been changed. Our Security service will contact you in due time and conduct investigation , please, wait for awhile. Dear Livecoin, Is it possible to get a reply to my last tickets? I am suggesting to pay double in manual transaction fees (20%) for your time and effort. Please look into the case and help me out due to personal circumstances of the issue. ? |
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I can't acces to my livecoin account from 3 days ago.
The login return incorrect username or password but these is correct.
Hello. We have received your inquiry and made a check. We found out, that your e-mail has been changed. Our Security service will contact you in due time and conduct investigation , please, wait for awhile. Dear Livecoin, Is it possible to get a reply to my last tickets? I am suggesting to pay double in manual transaction fees (20%) for your time and effort. Please look into the case and help me out due to personal circumstances of the issue. |
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I want to know how come customers are treated unequally for identical cases?
Because as a result of crediting incorrectly sent transactions based on XMR, we have suffered financial losses several times. That is why we do not make such crediting any more for anyone. That is why the deposit form has clear instructions and a warning notifications about how these coins should be sent to credit them successfully. You ingored these notifications. I understand that it costs additional time and effort and I am willing to be responsible for that. Therefore I am willing to compensate for crediting the transaction. The cases that I have mentioned and provided had the same instructions and warnings in place. Meaning all the rules were the same beforehand, it was also possible beforehand, and should be possible now as well. Believe me, that warning was not ignored, but simply missed out by a very stupid rushed mistake, which I wish I could take back very strongly. In the messages and tickets I have also provided some personal information why it is very important to me and I really hope you would take that into consideration, while helping me out. This help would not be forgotten. |
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Can I receive an explanation why another user/customer at your exchange received support for identical case, for a coin which shares same protocol/peculiarities/warnings like in my mentioned case?
The person did identical mistake, with a coin which has identical warnings and rules. However, in the end he was helped out (when also in the beginning he was given same excuses that his deposit cannot be credited, but in the end it was).
I want to know how come customers are treated unequally for identical cases?
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Is it normal not to get a reply for a week +? It has been 7 days since the last ticket issued.
Sorry, we have nothing to add to what we said already. We have replied earlier to you explaining in detail , why we cannot credit your transactions. But can you give arguments or reasoning, why another person in the past had his $krb transactions credited, under same conditions, warnings and peculiarities, while I am not receiving the same treatment? I find this unfair practise inbetween customers. I am aware I made a mistake and I provided all the proof necessary. I am willing to pay the minimum fee of 0.05btc as requested in your guidelines (or more if that is desired). |
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Is it normal not to get a reply for a week +? It has been 7 days since the last ticket issued.
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Unfortunately decided to withdraw all the remaining funds from livecoin, until the issue will be resolved.
Have submitted the tickets, only left to wait.
Over a week and no reply to last ticket submitted...
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Hey Klarki,
Is there a way to send you a private message? Your profile does not allow messages from relatively new users.
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My bcc coins just disappeared from my livecoin account,just like that,WHY!?!?!??!
Are you referring to bitconnect? It was announced long time ago that they will delist it. |
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Don't get me wrong, I did not intend to sound negative in any way.
Nevertheless, I would highly appreciate if we could resolve this issue the same way your team resolved it with the exchange users in the past, given those instances had identical conditions - missing payment ID for coins such as $xmr and $krb, and manual crediting for 10% fee.
Looking forward to your reply!
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Dear Livecoin, I have read on multiple occasions (your forum boards here/bitmedia) that people had the same issue with $KRB and $XMR in the past, for missing payment ID, particularly on livecoin.net The support ended up helping for 10% fee of the amount to be credited, after information such as tx id, tx amount, time, was provided. I have provided all of this information with screenshots and verification. I believe that if your team solved these issues in the past with $xmr and $krb, it should be no problem to do the same thing with $ipbc. I would like to get the same treatment like your previous customers in the past. Please let me know whether additional information is required. |
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Dear Livecoin,
I have read on multiple occasions (your forum boards here/bitmedia) that people had the same issue with $KRB and $XMR in the past, for missing payment ID.
The support ended up helping for 10% fee of the amount to be credited, after information such as tx id, tx amount, time, was provided.
I have provided all of this information with screenshots and verification. I believe that if your team solved these issues in the past with $xmr and $krb, it should be no problem to do the same thing with $ipbc.
I would like to get the same treatment like your previous customers in the past.
Please let me know whether additional information is required.
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In my experience, Livecoin has the best customer support of all the exchanges. Keep up the great work.
I really wish I could say the same, but I am getting worried that I lost my funds and support is not willing to help out here. I filled in a support ticket and reached out to livecoin and klarki about the issue last Friday (4 days ago). There are some problems between crex24 and livecoin exchanges, and livecoin had some maintenance and wallet issues in the last few days. This resulted in me not getting my coins credited to my wallet. I believe that livecoin.net support is professional and will help me resolve this issue. There is a lot of people who want to join this exchange but lack of good reviews in English language. I hope my case will be the one which will let people know that livecoin.net is legit and professional. Looking forward to get in touch with support regarding the matter. |
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