To follow up on my last withdrawal request of 400 mBTC, I have been patiently waiting for a month and a half... and only contacting support twice to prevent constant aggravation.

However, there has still been no news aside from live support staff Sebastian sending a 'payment reminder' on my behalf to the finance department. I am doubtful that the reminder would be of any use and grown more weary of the replicated replies as they do not offer any real solution.

I'm sure there are others like me as well... just looking for a reason for the delayed withdrawals (like if there is a funding issue) as user trust personally has declined quite a bit. If there's a large delay across all the user-base, at the very least these players deserve some accountability? It's the very least we could ask for... some update or progress report instead of a seemingly-endless cycle of waiting..

Yes the support have been saying that their 'specialists/technical' will do their best to process it asap as they do not have any ability to influence such factors. I have requested to speak to the people in-charge but apparently that is not allowed as well. It's 400 mBTC anyway... sigh. What do you suggest I do?

I was unable to get any reason(s) from them regarding the delay even after multiple tries. The strange thing is, they were also unable/didn't want to give me a reason for the error as well.

I really hope you're wrong on them having a small bankroll... especially if they prioritise smaller withdrawals (as seen from the others in this thread commenting on a fast withdrawal).

Any player in a similar situation as myself would at the very least expect some honest communication if we had to wait.. didn't want to call them out here on a public forum but I believe one month has been long enough.

P.S. Thanks for quoting my post with the embed picture for an easier reference, appreciate it.

I personally do not mind the lack of bonuses but the initially fast withdrawals have slowed down to a crawl... with my last request still unpaid for more than a month now.

Repeated conversations with support staff has been nothing short of useless and terribly frustrating considering the fact that there have been no justifications for the delay and no estimated withdrawal timeframe. I believe a one month waiting time is borderline-ridiculous for any casino, much less a Bitcoin establishment.

Is anyone in the same situation here? I hope to be able to get some answers instead of the usual "We understand your frustrations and apologise for the delay but we are unable to give you any assurance, please trust that our specialists are processing this ASAP."