To follow up on my last withdrawal request of 400 mBTC, I have been patiently waiting for a month and a half... and only contacting support twice to prevent constant aggravation.
However, there has still been no news aside from live support staff Sebastian sending a 'payment reminder' on my behalf to the finance department. I am doubtful that the reminder would be of any use and grown more weary of the replicated replies as they do not offer any real solution.
I'm sure there are others like me as well... just looking for a reason for the delayed withdrawals (like if there is a funding issue) as user trust personally has declined quite a bit. If there's a large delay across all the user-base, at the very least these players deserve some accountability? It's the very least we could ask for... some update or progress report instead of a seemingly-endless cycle of waiting..
I am also in a similar situation. My withdrawal of 750 mBTC has been pending now for 2 months. Contacting the live chat or support email is of no use, since they just keep saying things like "we will do our best to proceed with the withdrawal as soon as possible". This is what they said over a month ago here:
Hi guys!
as we mentioned earlier small withdrawal requests proceed automatically. Requests that are bigger are proceeded manually to avoid fraud activity.
These two requests are currently under investigation. Nothing serious but we need an approve that bonuses and bets were wagered and placed properly. Sorry for a delay. We will post updates as soon as possible.
I do not understand how it can take such a long time just to check that bets were placed correctly. I already managed to withdraw 625 mBTC from the same deposit and that worked smoothly without any problems. But after I requested the 750 mBTC withdrawal they suddenly have to investigate the bets for 2 months.
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