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[milewilda]

I personally do not mind the lack of bonuses but the initially fast withdrawals have slowed down to a crawl... with my last request still unpaid for more than a month now.

Repeated conversations with support staff has been nothing short of useless and terribly frustrating considering the fact that there have been no justifications for the delay and no estimated withdrawal timeframe. I believe a one month waiting time is borderline-ridiculous for any casino, much less a Bitcoin establishment.

Is anyone in the same situation here? I hope to be able to get some answers instead of the usual "We understand your frustrations and apologise for the delay but we are unable to give you any assurance, please trust that our specialists are processing this ASAP."

Oh damn, that sucks. 400mbtc should not be a big problem for a casino like this but why it takes so long time to process?
Do you get any reasons from the staffs for the delays? I see there is an error when you requested for the 2nd request.
Maybe this is why they have so lack of bonuses, seems that they have just small bankroll to cover withdrawals. Hope they will process it soon and keep updating it here.

I was unable to get any reason(s) from them regarding the delay even after multiple tries. The strange thing is, they were also unable/didn't want to give me a reason for the error as well.

I really hope you're wrong on them having a small bankroll... especially if they prioritise smaller withdrawals (as seen from the others in this thread commenting on a fast withdrawal).

Any player in a similar situation as myself would at the very least expect some honest communication if we had to wait.. didn't want to call them out here on a public forum but I believe one month has been long enough.

P.S. Thanks for quoting my post with the embed picture for an easier reference, appreciate it.

You have talked to their support but they dont give out a specific reason on such delay or error of withdrawal?As a player it is really your right to know the reason.There would be always a specific team that will really handle these kind of problems which support would normally point them on. 40mbtc is way too small for them not to give such withdrawal.

[28savage]

I personally do not mind the lack of bonuses but the initially fast withdrawals have slowed down to a crawl... with my last request still unpaid for more than a month now.

Repeated conversations with support staff has been nothing short of useless and terribly frustrating considering the fact that there have been no justifications for the delay and no estimated withdrawal timeframe. I believe a one month waiting time is borderline-ridiculous for any casino, much less a Bitcoin establishment.

Is anyone in the same situation here? I hope to be able to get some answers instead of the usual "We understand your frustrations and apologise for the delay but we are unable to give you any assurance, please trust that our specialists are processing this ASAP."

https://i.imgur.com/fb3U3OM.png

Oh damn, that sucks. 400mbtc should not be a big problem for a casino like this but why it takes so long time to process?
Do you get any reasons from the staffs for the delays? I see there is an error when you requested for the 2nd request.
Maybe this is why they have so lack of bonuses, seems that they have just small bankroll to cover withdrawals. Hope they will process it soon and keep updating it here.

I was unable to get any reason(s) from them regarding the delay even after multiple tries. The strange thing is, they were also unable/didn't want to give me a reason for the error as well.

I really hope you're wrong on them having a small bankroll... especially if they prioritise smaller withdrawals (as seen from the others in this thread commenting on a fast withdrawal).

Any player in a similar situation as myself would at the very least expect some honest communication if we had to wait.. didn't want to call them out here on a public forum but I believe one month has been long enough.

P.S. Thanks for quoting my post with the embed picture for an easier reference, appreciate it.

You have talked to their support but they dont give out a specific reason on such delay or error of withdrawal?As a player it is really your right to know the reason.There would be always a specific team that will really handle these kind of problems which support would normally point them on. 40mbtc is way too small for them not to give such withdrawal.

Yes the support have been saying that their 'specialists/technical' will do their best to process it asap as they do not have any ability to influence such factors. I have requested to speak to the people in-charge but apparently that is not allowed as well. It's 400 mBTC anyway... sigh. What do you suggest I do?

[ekorr]

I personally do not mind the lack of bonuses but the initially fast withdrawals have slowed down to a crawl... with my last request still unpaid for more than a month now.

Repeated conversations with support staff has been nothing short of useless and terribly frustrating considering the fact that there have been no justifications for the delay and no estimated withdrawal timeframe. I believe a one month waiting time is borderline-ridiculous for any casino, much less a Bitcoin establishment.

Is anyone in the same situation here? I hope to be able to get some answers instead of the usual "We understand your frustrations and apologise for the delay but we are unable to give you any assurance, please trust that our specialists are processing this ASAP."

https://i.imgur.com/fb3U3OM.png

I have the same problem.
After managing to get a couple of big wins at the end of February I managed to make 2 succesful withdrawals of 125 mBTC and 500 mBTC. After that I requested a 750 mBTC withdrawal on February 27 and it has been pending ever since.

https://gyazo.com/91f61c04b0b29de27d12944d4c1d6dea

I have contacted the live chat and sent several emails, but the only answer I get is that they will process the withdrawal as soon as possible. They have said the same thing for almost a month now and nothing happens.

[BTC_Spin]

Hi guys!
as we mentioned earlier small withdrawal requests proceed automatically. Requests that are bigger are proceeded manually to avoid fraud activity.
These two requests are currently under investigation. Nothing serious but we need an approve that bonuses and bets were wagered and placed properly. Sorry for a delay. We will post updates as soon as possible.  

[ragoon]

got my first withdrawal today
was quite sceptic but everything seems fine. dunno, will see


https://i.imgur.com/gkoU5TO.jpg

[ArchCrocodile]

got my first withdrawal today
was quite sceptic but everything seems fine. dunno, will see

got my big withdrawal not a long time ago too. Waited for 2 weeks approx, but at the end of the day, i've got it!

[BTCevo]

Hi guys!
as we mentioned earlier small withdrawal requests proceed automatically. Requests that are bigger are proceeded manually to avoid fraud activity.
These two requests are currently under investigation. Nothing serious but we need an approve that bonuses and bets were wagered and placed properly. Sorry for a delay. We will post updates as soon as possible.  

This is indeed a big withdrawal requested for sure, 0.4btc and 0.75 btc but why it takes for so long? Like ekorr said, that he already ask on February and now it is already March, you are taking longer time just to let people withdraw 0.75 btc? And how about if there is more than 0.75 btc, this will take forever? You should really raising your put bigger range for small and big withdrawals gap or people start to moving out later

[BTC_Spin]

Hi guys!
as we mentioned earlier small withdrawal requests proceed automatically. Requests that are bigger are proceeded manually to avoid fraud activity.
These two requests are currently under investigation. Nothing serious but we need an approve that bonuses and bets were wagered and placed properly. Sorry for a delay. We will post updates as soon as possible.  

This is indeed a big withdrawal requested for sure, 0.4btc and 0.75 btc but why it takes for so long? Like ekorr said, that he already ask on February and now it is already March, you are taking longer time just to let people withdraw 0.75 btc? And how about if there is more than 0.75 btc, this will take forever? You should really raising your put bigger range for small and big withdrawals gap or people start to moving out later

currently, we are working on an update to improve our payout system to reduce that kind of delays.
But, as all new products - it takes some time. We will give some great bonuses for all of the people, who are waiting for their withdrawals if the confirmation that we have mentioned earlier show that the bonuses were wagered properly.

[panjul07]

got my first withdrawal today
was quite sceptic but everything seems fine. dunno, will see

got my big withdrawal not a long time ago too. Waited for 2 weeks approx, but at the end of the day, i've got it!

Grats for your great winnings, although you need to wait for 2 weeks but at least you got it eventually. Indeed it is a bit too long for withdrawal under 1BTC hope they are improving it soon. I like this site to be honest, although I'm just a small gambler but long waiting for withdrawal is not good.

[BTC_Spin]

got my first withdrawal today
was quite sceptic but everything seems fine. dunno, will see

got my big withdrawal not a long time ago too. Waited for 2 weeks approx, but at the end of the day, i've got it!

Grats for your great winnings, although you need to wait for 2 weeks but at least you got it eventually. Indeed it is a bit too long for withdrawal under 1BTC hope they are improving it soon. I like this site to be honest, although I'm just a small gambler but long waiting for withdrawal is not good.

As far as we can see from our statistic there are only a few requests that are on the hold because of the investigation. All of the others are completed almost instantly.

[mrmario13]

got my first withdrawal today
was quite sceptic but everything seems fine. dunno, will see

got my big withdrawal not a long time ago too. Waited for 2 weeks approx, but at the end of the day, i've got it!

Grats for your great winnings, although you need to wait for 2 weeks but at least you got it eventually. Indeed it is a bit too long for withdrawal under 1BTC hope they are improving it soon. I like this site to be honest, although I'm just a small gambler but long waiting for withdrawal is not good.

As far as we can see from our statistic there are only a few requests that are on the hold because of the investigation. All of the others are completed almost instantly.

Well, my experience says that sometimes your withdrawals are extremely fast but sometimes it takes too much time to process. You probably should do something with that until its too late.

[BTCevo]

Hi guys!
as we mentioned earlier small withdrawal requests proceed automatically. Requests that are bigger are proceeded manually to avoid fraud activity.
These two requests are currently under investigation. Nothing serious but we need an approve that bonuses and bets were wagered and placed properly. Sorry for a delay. We will post updates as soon as possible.  

This is indeed a big withdrawal requested for sure, 0.4btc and 0.75 btc but why it takes for so long? Like ekorr said, that he already ask on February and now it is already March, you are taking longer time just to let people withdraw 0.75 btc? And how about if there is more than 0.75 btc, this will take forever? You should really raising your put bigger range for small and big withdrawals gap or people start to moving out later

currently, we are working on an update to improve our payout system to reduce that kind of delays.
But, as all new products - it takes some time. We will give some great bonuses for all of the people, who are waiting for their withdrawals if the confirmation that we have mentioned earlier show that the bonuses were wagered properly.

Actually I do not really ask for the bonuses, because it is a must to have some big payout system. If you are always giving the bonuses, it will cost more on your site which is you can minimize it by improving your bankroll of course. There is so many ways to make the payout without having so much delay, maybe by making an open investment might help too

[BTC_Spin]

Hi guys!
as we mentioned earlier small withdrawal requests proceed automatically. Requests that are bigger are proceeded manually to avoid fraud activity.
These two requests are currently under investigation. Nothing serious but we need an approve that bonuses and bets were wagered and placed properly. Sorry for a delay. We will post updates as soon as possible.  

This is indeed a big withdrawal requested for sure, 0.4btc and 0.75 btc but why it takes for so long? Like ekorr said, that he already ask on February and now it is already March, you are taking longer time just to let people withdraw 0.75 btc? And how about if there is more than 0.75 btc, this will take forever? You should really raising your put bigger range for small and big withdrawals gap or people start to moving out later

currently, we are working on an update to improve our payout system to reduce that kind of delays.
But, as all new products - it takes some time. We will give some great bonuses for all of the people, who are waiting for their withdrawals if the confirmation that we have mentioned earlier show that the bonuses were wagered properly.

Actually I do not really ask for the bonuses, because it is a must to have some big payout system. If you are always giving the bonuses, it will cost more on your site which is you can minimize it by improving your bankroll of course. There is so many ways to make the payout without having so much delay, maybe by making an open investment might help too

Thanks for your reply but can you explain what do you mean by "open investment"?

[BTC_Spin]

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[panjul07]

Hi guys!
as we mentioned earlier small withdrawal requests proceed automatically. Requests that are bigger are proceeded manually to avoid fraud activity.
These two requests are currently under investigation. Nothing serious but we need an approve that bonuses and bets were wagered and placed properly. Sorry for a delay. We will post updates as soon as possible.  

This is indeed a big withdrawal requested for sure, 0.4btc and 0.75 btc but why it takes for so long? Like ekorr said, that he already ask on February and now it is already March, you are taking longer time just to let people withdraw 0.75 btc? And how about if there is more than 0.75 btc, this will take forever? You should really raising your put bigger range for small and big withdrawals gap or people start to moving out later

currently, we are working on an update to improve our payout system to reduce that kind of delays.
But, as all new products - it takes some time. We will give some great bonuses for all of the people, who are waiting for their withdrawals if the confirmation that we have mentioned earlier show that the bonuses were wagered properly.

Actually I do not really ask for the bonuses, because it is a must to have some big payout system. If you are always giving the bonuses, it will cost more on your site which is you can minimize it by improving your bankroll of course. There is so many ways to make the payout without having so much delay, maybe by making an open investment might help too

Thanks for your reply but can you explain what do you mean by "open investment"?

Open investment means that you have an option for players to invest on your bankroll. Most dice sites has this investment feature but I've never seen any casino sites like yours open an investing program. I'm not quite sure if it is applicable in a casino like yours but I guess it is hard because no other casinos like yours offers bankroll investment.

[BTC_Spin]

Hi guys!
as we mentioned earlier small withdrawal requests proceed automatically. Requests that are bigger are proceeded manually to avoid fraud activity.
These two requests are currently under investigation. Nothing serious but we need an approve that bonuses and bets were wagered and placed properly. Sorry for a delay. We will post updates as soon as possible.  

This is indeed a big withdrawal requested for sure, 0.4btc and 0.75 btc but why it takes for so long? Like ekorr said, that he already ask on February and now it is already March, you are taking longer time just to let people withdraw 0.75 btc? And how about if there is more than 0.75 btc, this will take forever? You should really raising your put bigger range for small and big withdrawals gap or people start to moving out later

currently, we are working on an update to improve our payout system to reduce that kind of delays.
But, as all new products - it takes some time. We will give some great bonuses for all of the people, who are waiting for their withdrawals if the confirmation that we have mentioned earlier show that the bonuses were wagered properly.

Actually I do not really ask for the bonuses, because it is a must to have some big payout system. If you are always giving the bonuses, it will cost more on your site which is you can minimize it by improving your bankroll of course. There is so many ways to make the payout without having so much delay, maybe by making an open investment might help too

Thanks for your reply but can you explain what do you mean by "open investment"?

Open investment means that you have an option for players to invest on your bankroll. Most dice sites has this investment feature but I've never seen any casino sites like yours open an investing program. I'm not quite sure if it is applicable in a casino like yours but I guess it is hard because no other casinos like yours offers bankroll investment.

Thanks for your explanation. At the moment we don't have that type of option but your proposition was announced to the development team.
Keep it up for further updates.

[ragoon]

Got my withdrawal. Enjoying your website with interesting design and nice game pool.
But still no interesting proposition to us, players

[BTC_Spin]

Got my withdrawal. Enjoying your website with interesting design and nice game pool.
But still no interesting proposition to us, players

Congrats on your great winnings!
We've got something special for all of you. Some sweet bonuses to come =) Keep it up!

[mrmario13]

Got my withdrawal. Enjoying your website with interesting design and nice game pool.
But still no interesting proposition to us, players

Congrats on your great winnings!
We've got something special for all of you. Some sweet bonuses to come =) Keep it up!

Still waiting for your bonuses. Hope that wont miss something special that time

[rolleth.io]

Good casino, it's a pity that there is no roulette, I would have played