Another update, Natalie from cex.io reply to my ticket (I've linked it in a previous post). This is the reply:

Natalie Today at 10:23
Dear ######### ,

May I apologise one more time for such a delay and inconveniences you have to face.

We have sent the request to our partner bank in order to investigate the location of your funds. Please, note that  due to all the specification of bank processing it may take some time to be completed. Thus, with all respect we are asking you for your patience.

Please, be sure, that we are doing our best in order to help you, and those delays makes us feel terrible in most cases because we cannot influence on the speed of the process.

Once we get the update we will inform you back promptly.
Best Regards
Natalie
Support Team

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Avatar   ######## Today at 10:35 (this is my reply)

Sorry but I can't believe you. I cannot believe that you cannot immediately call your bank or your partner to ask about. This is a simple bank transaction. So information about, are very very simple reperibile..
I think that this is again another message to waste time .. how much days I have waiting before you reply to this specific message?
I want know exactly WHEN my money are credit in my cex account.
You cannot simply delay at this reply telling me that you don't know. If don't know you, who must know? It's logical, you don't think?
So to repeat: I have to waiting 1 day / 2 day / 3 day / another week? At this question you can't not reply.

This is true. But CEX.IO exceeded everyone. Other Exchange do the same, but the psychological limit of 2 weeks is never exceeded. CEX.IO goes beyond .. that's why I think it has invented a new business model that, I hope, no other Exchange will follow. Otherwise we will be destined for decentralized exchanges. In this way we will know for sure that there is no human being to blurt out a request for support and the times will be certain!

After a simple analysis, i can talk about a new model of economics that CEX.IO make in the field. Obviously a totally fraudulent model but with great advantages.
Hiding behind the appearance of an Exchange that simply works with time and money of other people's.
Everything consists in making the customer wait as long as possible. A small calculation based on the current commissions relating to the purchase and sale of cryptocurrencies allows this Exchange to earn at least 50% of the deposited money, while the client waits for it to be credited to his account. No matter the transfer mode, CEX.IO accepts SEPA, Swift and credit card transfers. After filing begins a long wait (I'm waiting from 25 days https://bitcointalk.org/index.php?topic=3257211.0) accompanied by the most trivial and absurd excuses, all necessarily useful to waste time. In almost 1 month I have lost possession of my money and possible gain if I had bought cryptocurrencies, while CEX.IO has gained a lot without practically doing anything ..

Obviously these people not interested in their reputation, otherwise they would have long solved my problem and I would not have written negatively.
They are interested in money. That's enough! Only the money. They do not care about the customer ... they let him wait without a legal reason and above all explained. Silence and lies are their great weapons.
Who reminds you of this behavior? A word that starts with B?

Important UPDATE!!
The importance of the update consists that not have an update. CEX.IO account ask me information and then not reply.. same behaviour on their ticketing system. Thousand excuses but no concrete answer and obviously no resolution of the problem.
Now is twenty-fifth day from I made the sepa transfer and no 1 euro was credit on my account.

CEX.IO WAKE UP!!

Important UPDATE!!
The importance of the update consists that not have an update. CEX.IO account ask me information and then not reply.. same behaviour on their ticketing system. Thousand excuses but no concrete answer and obviously no resolution of the problem.
Now is twenty-fifth day from I made the sepa transfer and no 1 euro was credit on my account.

CEX.IO WAKE UP!!

Mine not.. and obviously not even their bank.. Transfer is made correctly, i've contacted my bank.

"some bullshit"? what you mean?
i ask only my money. If i cannot have i whant know why? but noone reply as you can see..

So Mister CEX.IO have the same behavior of his colleagues: This is the entire ticket. Some part are obviously obscured. But all the answers do not make sense and are designed to waste time. Mybe in some parts i exaggerated, but I challenge to anyone to be not angry at these answers that offend the intelligence and the fact that they are not going to release the money.
The user CEX.IO asked me for information, as you can see, that i immediately sent him, but he does not answer. Not even for private messages. This is the behavior of this exchange. Think about it before transferring money to CEX.IO exchange. It is possible that you will not have them anymore.

Mister CEX, I'm here. My response was promt, your not. I immediately sent you a pvt message with all info you need. It's really so difficult calling trough a phone your Lituanian bank? Maybe they not have an internet banking where you can clearly see my transfer? Maybe you need another document like criminal record? I can do that, I haven't nothing to hide.
What again you need?
In a few hours I will publish here the image of the entire support request, my and cex.io replies, so that all people can read this message and will realize what absurd situation we are talking about and what were your ridiculous answers (the last one yesterday by a certain Mickey that I do not know if it is a human or a robot).

So, after accused of incompetence your user and partner, I have to accuse you of indifference? I will not be calm just because you have declined to answer me.

You have to resolve my problem giving me my money after 20 days that you hold without a reason.
GIVE ME money in any form you want. Crediting the cex.io account balance as normal or giving back the sepa transfer to my bank. But right now! But just waste time!!

I will try..
Yes cex is impossible! I can understand one or two weeks but not more.. And most important, is the support. Same problem with Kraken has managed Inna different manner.. without constrain customer to write on forum or so.. if i want be good can call this behaviour incompetence, otherwise it is only a studied commercial strategy in their favour!

So you tell me that this issue is my problem?! are you accusing my bank of incompetence? We followed your instructions exactly and stop continuing to blame others. The problem is you and your internal procedures or persons !!! I sent you a private message with the required information.

SEPA reversal have a cost. Assured that this is a fraud from CEX.io, because they don't give any explanation of the issue.. considering to asking a reversal procedure after 3 weeks can be more problematic. Maybe could even take longer than a revival of CEX.io than can finally credit money on the account. This people's have thought of everything. They make this dirty game knowing that only the customer would be lost. After having held the money for 3 weeks they can feel satisfied. Thay have worked with our money and made gains while we wait for the credit and then can lose the customer without problems..
Cex.io is absolutely the the worst in this game. All support ticket are managed from bot and customer wait and wait again.
Obviously I cannot surrender and sooner or later i will get my money back. But at the end they have win.
The best method to make this exchange to lost is to not transfer anything and not buy or trade crypto.

I'm totally agree. Better pay more fees that risk to suffer a theft from an exchange like Cex.io
I don't mean that all exchange are scam, all exchange lose too much time with these imaginary verifications. They have all information about the person, especially if transfer is made trough a an interbank service like SEPA.
I underatand this is their job, but keep illegally for weeks certain amount without giving any explanation like CEX.IO is absolutely to avoid.
With this role, CEX.IO is simply a scam!

Dear newbe, this is my experience:
all I can suggest you is to pay attention when buy crypto trough fiat transfer. Probably i'm victim of a scam from one of known exchange, CEX.IO, with a transfer trough the SEPA system (that is the most secure) as you can see here for details https://bitcointalk.org/index.php?topic=3257211.0
They also accept cards, I don't know what can happen with a transfer trough a credit card if they normal behaviour consist in uncharge of fiat money on your account balance (or uncharge of crypto) after transfer and never reply to your support request.
Search and search again only exchange with positive feedback. Cex.io can do bad surprise to you.
Again after weeks they are not activated to support me in this issue after calling their bank, write negative experience on forums and opening support ticket with same argument nothing happens. Seems that at CEX.IO care only money. A serious exchange pay attention at their public image. But this exchange don't have a minimum of modesty and customers are nothing that thing like bancomat.
Other exchange like Kraken, even if they are slow, they follow their customers and constantly give information if something happens. Without leaving their customers in oblivion thinking of a scam like CEX.IO do.

Dear,
all I can suggest you is to pay attention. Probably i'm victim of a scam from one of known exchange, CEX.IO, with a transfer trough the SEPA system (that is most secure) as you can see here for details https://bitcointalk.org/index.php?topic=3257211.0
They also accept cards, I don't know what can happen with a transfer trough a credit card if they normal behaviour consist in uncharge of fiat money on your account balance (or uncharge of crypto) after transfer and never reply to your support request.
Search and again search again only exchange with positive feedback. Cex.io can do bad surprise to you.
Again after weeks they not activate to support me in this issue after calling their bank, write negative experience on forums and opening support ticket with same argument. Seems that at CEX.IO care only money. Don't have a minimum of modesty and customers are nothing that thing like bancomat.

Absolutely, what I cannot understand is this silence. I asked more and more time to get me back money if problems but never received a reply.
I will keep you informed step by step and now I think to inform cex of this and other post opening or updating one of the support ticket. What you think?

Thank you for your support.

Sure at this point I need to write everywhere my case until cex decide to reply and resolve this problem.

Dear friends, this is my experience with Cex.io
I'm writing here because I'm as the extreme and I warty that cex.io have stoled my money. I do a sepa transfer (don't mention the amount because if stoled I don't want make my self more ridiculous) on 15 March 2018 and at this time I haven't received a human reply on various opened support ticket asking why too much time to credited my money on account balance. On my opened and sometime closed ticket, from cex, only reply a bot with same words.. like:

"Thank you for contacting us.

I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance.
Your patience on this matter is greatly appreciated.

Thank you for understanding.
Best Regards
Margret
Support Team"

Now i'm desperate and frustrated.. I continue to ask if exists any sort of problem with my Sepa transfer but no one reply me, so I only think to have definitely lost my money
If anyone of Cex.io read this message, please provide me a motivation of why I don't have money on my cex.io account. This is the transaction Id: 5838941079. I think that no problem exists and if exists tell me what is or simply return back money to my bank.
So if this last attempt do not produce benefit, please people, please, be aware from this exchange. CEX.IO can stole your money because do not reply in any manner to your support request and you never say why lost money.

Thank you to all can understand me and can help me.