 Show Posts
|
|
Pages: [1]
|
|
I just want to thank Gareth who just helped manually push my order through, without any fees. I appreciate your time.
|
|
|
|
Some good news and a brief update for everyone: We have 2106 orders in the affected period, of which 568 are still not executed, 949 ARE executed and 589 where the customer never paid at the deposit location (based on data from ZipZap) The 568 not executed are now being worked through by our support team, if you have an outstanding cash deposit please check the status here: https://www.cashpayment.com/Public/CheckMyPaymentIf that shows your order as paid then you only have to wait a little longer for our support team to catch up and manually process it, if it shows as pending then you will need to get in touch with ZipZap with proof of your deposit. Unfortunately there is little we can do if ZipZap shows the payment as pending incorrectly. Again, orders placed recently have not suffered from these issues and if your order was placed today and has failed it's likely due to a different unrelated cause - for any order that's failed please open a support ticket and provide as much detail as possible, we have quite a few tickets without any information on the order at all and are unable to help as efficiently in those cases. Gareth, my problem was using Dwolla on Tuesday. The Dwolla checkout failed yet you guys received my money in your Dwolla account. I emailed support Tuesday and have not yet heard back. I'm happy to hear there is progress with ZipZap, but what about people with Dwolla transaction problems? PM me your QuoteID and i'll check into it. PM sent. Thank you Gareth |
|
|
|
Some good news and a brief update for everyone: We have 2106 orders in the affected period, of which 568 are still not executed, 949 ARE executed and 589 where the customer never paid at the deposit location (based on data from ZipZap) The 568 not executed are now being worked through by our support team, if you have an outstanding cash deposit please check the status here: https://www.cashpayment.com/Public/CheckMyPaymentIf that shows your order as paid then you only have to wait a little longer for our support team to catch up and manually process it, if it shows as pending then you will need to get in touch with ZipZap with proof of your deposit. Unfortunately there is little we can do if ZipZap shows the payment as pending incorrectly. Again, orders placed recently have not suffered from these issues and if your order was placed today and has failed it's likely due to a different unrelated cause - for any order that's failed please open a support ticket and provide as much detail as possible, we have quite a few tickets without any information on the order at all and are unable to help as efficiently in those cases. Gareth, my problem was using Dwolla on Tuesday. The Dwolla checkout failed yet you guys received my money in your Dwolla account. I emailed support Tuesday and have not yet heard back. I'm happy to hear there is progress with ZipZap, but what about people with Dwolla transaction problems? |
|
|
|
Gareth I have had orders that had to be manually processed and they always filled them in just a few minutes when that happened.. so why would you have to loan that guy the money instead of just manually processing his transaction? So you are basically saying that you do not even have the capability to track our orders and manually send even one of them if you wanted to? This doesn't sound good.
You nailed it. Currently they have no access to their order history so they can't verify the details of our support emails until they get that sorted. Doesn't sound good at all. |
|
|
|
It appears that they don't even have access to the information from those orders... Great. No wonder they haven't started manually processing orders. They admit they don't even have the information to start manually processing orders. Doesn't sound like a hopeful situation to me.
*crickets chirp* *pigs fly* Utter silence... Oh right! It's 5:00 there so they are done for the day. Great work today, BitInstant! |
|
|
|
Gareth, could please let us know why the terminal was left up even after the first few hundred were complaining in Q&A and through emails about not receiving their funds in the 2 hour guarantee? Also, why there was no warning disclaimer placed on the site on day two since you disabled the Q&A from being a warning to new customers that their money would be being withheld due to technical issues? I believe out of everything, that really hurt your credibility the most with me and many others.
Since other orders WERE processing, and cash deposits soon started working too we decided not to disable new orders, if cash deposits had kept failing we would of course have disabled as we've had to do with other payment methods in the past when there have been problems (dwolla used to be terrible for this for example). But i still have the screenshots from the first 16hrs of no orders going through. Everyone in Q&A stated no orders had went through. Day two still no orders were going through via zipzap, and have been in touch with zipzap on this discussion. They received as more complaints on day two than day 1. You disabled even being able to view Q&A and left the terminal open with no warning with over 24hrs of no successful cash deposit orders, hundreds of complaints, and without issuing one warning. It has made it appear that you were attempting to cover up having the issue, so that your business would continue making money off of new customers even though you were well aware that the cash deposits were going to be unsuccessful. I have the facts to support that. "Everyone in Q&A stated no orders had went through." Who is everyone? "You disabled even being able to view Q&A" Yes, customers were using this area to spread profanity across our public website. We'd prefer to keep our site family friendly. "It has made it appear that you were attempting to cover up having the issue" We are not covering anything up. We launched a beta website and it has bugs which need to be resolved. Lame! Everyone as in the hundreds who had post of receiving no funds through zipzap! You could of just deleted profane remarks, or put up a warning to new customers at the terminal before you completely closed any type of access to Q&A. You did attempt to cover it up, or there would of been an official announcement on your site warning new customers of the issue. You expect us to trust you when you have deceived us, lied to us, and even blamed us. Get real, if you had even a small competition right now your business would sink into the abyss. I and many others will be damn sure to check this forum and others before visiting your site, as you don't care one bit about informing or warning your customers,,....even your long term ones. I kindly asked customers to stop using profanity on the Q&A section. This did not help so we shut Q&A down for now. I never tried to blame any customers for the issues they are experiencing. I am only interested in solving customer issues and improving our service. We've made many announcements regarding the current issues and it's quite obvious that we just launched a new beta website. I agree that things could of been handled better. We're now working to resolve any current issues and bring full functionality to the beta site. URSAY maybe during this downtime while you're waiting to manually process orders you could take an English class. Maybe that would help with our "patients" |
|
|
|
|
It appears that they don't even have access to the information from those orders... Great. No wonder they haven't started manually processing orders. They admit they don't even have the information to start manually processing orders. Doesn't sound like a hopeful situation to me.
|
|
|
|
|
It appears that they don't even have access to the information from those orders... Great. No wonder they haven't started manually processing orders. They admit they don't even have the information to start manually processing orders. Doesn't sound like a hopeful situation to me.
|
|
|
|
We will still be working on this over the weekend if needed, but I seriously doubt it will last that long.
Does this mean that you will start manually processing orders by tomorrow? |
|
|
|
|
Gareth:
When will you start manually processing orders from Tuesday?
|
|
|
|
|
Why have you not started manually processing orders from Tuesday?
A Dwolla order should be easy as pie to manually process...
|
|
|
|
here's a theory since we are clearly just being put off.
the CEO is on vacation,etc and the support desk people have little idea what's going on.
employees probably do not have access to any transfers because they have the ability to steal
so everything has to be done by charlie and erik, and where are they? hmmm.
Thoughts?
All senior staff are around, myself included - the only thing holding back those orders is technical issues from when the new site was launched. This is bullshit... Why would this stop you from manually processing orders? You haven't even started! Why?! |
|
|
|
I just have a simple question....is there a single person...anybody...that has had a transaction go through? If so, just reply here. The proverbial sh*t seems to be hitting the fan with these guys. Are transactions from today going through, with those before today "delayed" (I'll use that term to be nice), or are all transactions simply not going through?
I did a cash deposit today, went through no problem. However, I tried placing an order using dwolla on Tuesday and the checkout failed even though they received my money and I have yet to hear back from BitInstant's customer support for more than 48 hours now. How hard could it be to manually process a Dwolla order that was paid for within minutes of creating the order? It could not take more than 5 minutes to look at the Dwolla account and match up a failed order -- I know I am not the only one waiting for bitcoins that paid with Dwolla on Tuesday -- so what the hell is taking so long? As far as I can tell they haven't even started manually processing orders. I don't know how difficult it would be to track and manually process ZipZap payments, but for Dwolla it cannot be that hard. |
|
|
|
|
i am a member of LE. Someone please give me an invite so I can bust all of you
|
|
|
|
|
