I had been using Freewallet for a little over a year. Last month they updated their software and REMOVED a (ZEC) wallet address I had been using for over a year and replaced it with a new one! They did NOT notify me.
Over $1,000 in ZEC was sent to the removed address (I landed a block) and they are giving me every story in the book as to why the money has not been returned to me. I am furious.
I plan on contacting Apple and Google and hopefully I can get their Apps removed so no one else will get robbed.
Hello Mark,
Checking your support ticket, I see that the ZEC transaction has been sent to the old ZEC address, thus, the funds were not reflected automatically in your account remaining in the old address. We registered your request and will process the transaction manually in chronological order.
To keep receiving funds without disruptions, please update your receiving address. Thank you!
Let's discuss the old address. It is an OLD address because you MADE it an old address with your update (see link below). I was not notified. How was I to know? You claim an email was sent, I did not get it. I read ALL my cryptocurrency email religiously. Had I known, I would have made the appropriate changes.
https://freewallet.org/blog/update-addressIn my humble opinion, the decision to remove old addresses with your update was not too smart (unless you believe your system was compromised). Every other wallet that I have seen (Coinomi, BitPay, etc.) holds old addresses forever. They can always be used at any time. Why was it decided to remover old addresses?
At the time of this post, I still have not received my funds. I am confused on why it is taking so long.
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