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rUbeb9iGYF41aqhSgc5ZFgmGX6PosAEWsw
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rouhaud, please stop spamming. We have replied to your email and explained you the reasons for the delay.
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i have buy 3 pack the 8 november and today i have no received my pack, hoki, i have send you 3 mails, and the only response is wait one week more today i ask you to send me my pack in a urgent post mail and you pay for this, because me i have pay 7.95 euros for each packs, it's really expensive. or to give me my money back
As we have answered you in our mails, please allow the time mentioned in our ToS for the cigarettes to arrive (delivery to France can take up to 6-7 weeks). |
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Ну вот, реуорд 25 уже, а БТЦ всё стоит.. Что делать?
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Other than the lack of any mention of Bitcoin, it would seem you're on the hook to refund.
Your last quote is spot on! "Our 100% Money Back Guarantee covers this and we will return your money back in full in case we receive a refused package back."We didn't receive anything back in Shadow383's case, as the cigarettes were destroyed (as mentioned in the Customs Seizure letter he received). Plus to that, if you read our Terms and Conditions, you will see the following: "Cigs.eu refunds its customers only after receiving the returned orders back. We cannot be held responsible for the orders destroyed or lost by the customs house on the territory of the customer's country."I hope this helps shed some light on the situation. |
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Any answer?
PM sent, problem solved. Any news on what shipping is like to the UK now?
No good. We will update once (and if) the situation gets better with shipping to UK. Don't even try. I lost 21.9BTC on an order and hoki's no longer responding to my contact requests.
I am responding, and you didn't "lose" the BTC, it was on your own risk as you were aware of the likelihood of a seizure. |
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Eсли б вы знали как скачет мое сердце..  |
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хм, поймал себя на мысли.... Наконец-то начнут "иметь значения" третьи знаки после запятой  +1 Серьезно, думаете поднимется или упадет? Сливать сейчас?  |
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Mining не влияет ни на спрос, ни на предложение биткойнов. Не знаю почему с ценой должно что-то произойти.
Первый вариант развития событий как минимум просто очень плохая новость, и если глядеть назад то это всегда рушило курс. |
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Насколько я понимаю, есть два пути развития событий:
1. Butterfly Labs вообще ребята, охуенно все продумали и всех кинут этой зимой.
2. ASICи действительно в производстве и скоро их начнут высылать.
Как думаете, что произойдет с ценой BTC в каждом из случаев? Мне как-то стремно, но по 12 не хочется все сливать..
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Seriously, this has been the last straw. I am now considering paying these guys a visit to collect my money, and I don't give a fuck if it's an inside job or not.
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SWIFT transfers may take some time but they always arrive. I have received my last one after 18 days of waiting.
@MtGox, make withdrawals clear faster and I'm yours for the rest of my life. Keep up the good work!
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Big SWIFT withdrawal received after 18 days *whew*
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Waiting since the 11th of June Ticket #29927 - please reply to my emails. I believe that my colleagues replied to your ticket and that your funds has been sent. Could you please confirm? Yes, my ticket has been answered, thanks. I will confirm once the payment has cleared. |
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Waiting since the 11th of June Ticket #29927 - please reply to my emails. |
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I am waiting for an international withdrawal (a big one) which I have initiated on the 11th of June, and it looks like it hasn't even been "processed" yet  Can someone please let me know what is going on (ticket #29927)? |
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YEEEY!! Im the first to post:
ITS BACK UP!!
Still down for me I've got a very huge (SWIFT) transfer in the "processing" state (for two weeks already) and I'm getting really paranoid right now. Very unpleasant feeling. |
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Honestly this is the first time ever we got a bad review with regards to the quality of our smokes. To dissipate the paranoia a little bit, I would like to ensure everybody that this is simply not true - we buy all of our cigarettes from official import distributors only, and we are ready to back up this claim with scanned invoices anytime. The vast majority of the brands listed on our website is produced in Ukraine, a few being produced in Germany, Greece and South Korea. That being said, anybody who is still worried is welcome to ask for proof at support@cigs.eu. To everybody supporting us, a huge thank you! It means a lot  |
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There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders Julia looked into it and couldn't find the second payment. Let me look into this and I will get back to you asap - normally we should have received it. I sent you a PM with the blockchain info and such to prove i'm not trying to misuse your trust Yep, all good We link payments to specific orders, and you placed only one (but sent two payments). All sorted out, thanks for being a repeat customer! |
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Hello everybody! All emails responded. I am extremely sorry for the delay - we've got an insane number of incoming emails combined with some family stuff going on, but now we're going full speed. Also, the British seizure rate went pretty high up, so it is better to abstain from ordering if you're from the UK for now. We can only refund 50% if you show us proof of seizure, so order at your own risk! Good luck!
If you actually get the guy to respond to the support email can you ask him to come on here and tell me what they're doing about my 21BTC order that seems to have vanished into the abyss?
Responded. I am sure we can figure something out, as you're a repeat customer and received your previous order fine. My girlfriend had one stopped at customs. Was shipped on June 1 was arrived at customs office 2 days ago. lol They say they want a receipt. Yeah, right Yes, we would need a receipt before we can issue a refund. Why didn't you contact me directly about this? Let me know if the issue got sorted out. There seems to be a bug in your bitcoinaddress system. I recently did 2 orders right after each other, and i got the same payment address for both the orders. I didn't really think about it so i paid for both orders to the same address, and now the last order is gone. Kinda annoying considering i've actually paid for both orders It happened again today when i tried making 2 orders right after each other and got the same payment address for both the orders. Sent you an e-mail about this on your supportmail by the way! And i can still really vouch for cigs.eu, this is the first time i've ever had any problems with them after about 10 orders Julia looked into it and couldn't find the second payment. Let me look into this and I will get back to you asap - normally we should have received it. I waited a couple of weeks and got no cigs, they told me to wait 35 business days, I waited that long, no cigs, sent them a couple of emails, got a PM back 3 days ago saying they would respond to my email soon, yet no response as of yet.
I'm out 21BTC as well and have been waiting since April, its pretty ridiculous. All I wanted to do was smoke a few cigarettes, lol!
I have personally responded to your email and haven't heard back from you. Maybe that's because of the questions I'm asking? I have just tried again, let me know if you received it. |
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